We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Eugen Booking ButtonClosed   Amelia   Updated August 16, 2023 at 10:29am   3 Most recent comment from Uroš Jovanović:Hello Eugen,Thank you for reaching out to us.1. Please check the following article on how to do this:Using Amelia in Elementor Popup2. Unfortunately, at the moment, Elementor is the only option to do ... Hélène Manage Notification not visibleClosed   Amelia   Updated August 16, 2023 at 10:19am   2 Most recent comment from Stefan Petrov:Hello HélèneI can see that this is a duplicate ticket, and we already covered this topic in another ticket: #3437503 For future reference, please don't open multiple tickets with the same top ... Faratech Group of customer and serviceClosed Pre-purchase questions for Amelia   Updated August 16, 2023 at 10:13am   2 Most recent comment from Stefan Petrov:Hello Faratech,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Stephanie Nelson Events CalendarClosed   Amelia   Updated August 16, 2023 at 9:53am   2 Most recent comment from Stefan Petrov:Hello Stephanie, thanks for reaching out to us. It requires a bit of thinking "out of the box",  but it's possible. There are some things that needs to be done. First, in the Customize section / ... Greta Review Article for wpDataTables – WordPress Data Table, Dynamic Tables & Table Charts PluginClosed Pre-purchase questions for wpDataTables   Updated August 16, 2023 at 9:23am   2 Most recent comment from Miloš Jovanović:Hi Greta, Thank you for this offer. Our company policy does not allow sponsored Posts / Reviews, or guest Posts. We are open only to white-hat link exchanges with relevant and high-quality websites.� ... Shea Thompson Bookings Not WorkingClosed   Amelia   Updated August 16, 2023 at 9:18am   10 Most recent comment from Stefan Petrov:Hello Shea,i'm sending the 6.4 via WeTransfer. You should receive it in your email inbox. Let me know if it works. Felix Buecheler Notification Customer PanelClosed   Amelia   Updated August 16, 2023 at 9:03am   4 Most recent comment from Uroš Jovanović:Hello Felix,The issue is that this is a default WordPress feature and there is no option to change it from our end, as WordPress, by default, sends a new user email when the new WordPress user has be ... Bogdan Mandatory spotsClosed Pre-purchase questions for Amelia   Updated August 16, 2023 at 9:02am   2 Most recent comment from Stefan Petrov:Hello Bogdan,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features ... Elizabeth Bell coupons / paymentClosed Pre-purchase questions for Amelia   Updated August 16, 2023 at 8:22am   2 Most recent comment from Stefan Petrov:Hello Elizabeth,thanks for reaching out to us.Unfortunately, WooCommerce coupons cannot be used in Amelia. Please check the following link on how coupons in Amelia work.Please, let me know if you h ... Will Services (longer than 24 hours)Closed   Amelia   Updated August 16, 2023 at 8:06am   4 Most recent comment from Marko Davidović:Hello Will,Unfortunately, currently, this feature is not built-in in Amelia. There is no way in Amelia where you can force your clients to book in 5 consecutive days. If you sell packages customer can ... Sofia Cron scheduleClosed   Amelia   Updated August 16, 2023 at 7:19am   6 Most recent comment from Marko Davidović:Hello Sofia,We are glad to hear that everything is fine now and this is a good suggestion and I will forward it to the appropriate sector. Thank you for your suggestion and for letting us know.Should ... Hélène Multi-lingual Emails not supported?Closed   Amelia   Updated August 16, 2023 at 7:16am   2 Most recent comment from Marko Davidović:Hello Hélène, Thank you for reaching out to us.Unfortunately, we can not cover every dialect for example Spanish Chile in this case users must choose only Spanish this goes for backend and WordPres ... Bernard Youngblood matching time slots to working hours?Closed   Amelia   Updated August 16, 2023 at 7:06am   6 Most recent comment from Marko Davidović:Hello Bernard,We are glad to hear that and that everything is fine. We are also sending you our article about the time zone that can be of use to you in the future Time Zones with AmeliaShould you ha ... Eran Shefi Event customize tab not showing images after choosing them in the galleryClosed   Amelia   Updated August 22, 2023 at 8:24am   4 Most recent comment from Stefan Petrov:Hello Eran,just got feedback. Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see wha ... Olaf Gradin Event Booking Form 2.0Closed   Amelia   Updated August 16, 2023 at 6:47am   2 Most recent comment from Marko Davidović:Hello Olaf, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. And if you have enabled show time slots in customer tim ...