As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Elisabeth Thomen No Packages SectionClosed   Amelia   Updated September 18, 2023 at 7:03am   2 Most recent comment from Marko Davidović:Hello Elisabeth, Thank you for reaching out to us. Packages are not available in Lite version and in the Basic license. You have a basic license so this option is not available for that reason I' ... Francesca Kendall Added an option for the reminder notification not to be sent if the booking is made within a specified time before the appointment/eventClosed   Amelia   Updated September 18, 2023 at 6:58am   9 Most recent comment from Marko Davidović:Hi Francesca, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wil ... Tirol LanguageClosed   Amelia   Updated September 18, 2023 at 6:58am   2 Most recent comment from Marko Davidović:Hello Tirol, Thank you for reaching out to us. You did not have to do that. Amelia work like this 1. Backend of Amelia is automatically translated to a language that is set in WordPress settings 2. As ... Jordan Barnett Gift Card integrationClosed   Amelia   Updated September 18, 2023 at 6:56am   2 Most recent comment from Marko Davidović:Hello Jordan, Thank you for reaching out to us. Unfortunately, currently, this inetgartion is not built-in in Amelia. We don't have gift vouchers but we have an option for creating discount code ... Jonnathan Suarez 2 QueriesClosed   Amelia   Updated September 18, 2023 at 6:54am   2 Most recent comment from Marko Davidović:Hello Jonnathan, I'm afraid that we didn't quite get what you want to achieve exactly and what you would like to see in Amelia? Can you explain to us in a little more detail, and send us a ... Marjorie Curtis Event BookingClosed   Amelia   Updated September 18, 2023 at 6:53am   4 Most recent comment from Marko Davidović:Hello Marjorie, We are glad to hear that this has worked. As for this Colors change at random each time you refresh the page, there are no such color customization at this time.  In light of this, w ... Elvis Sedic PHP fatal error when using shortcode with non-existing chartClosed   wpDataTables   Updated September 25, 2023 at 3:43pm   5 Most recent comment from Miloš Jovanović:Hi Elvis,My apologies, i first sent you the incomplete code edit. I edited the reply here, but just to be safe, sending you another reply with the corrected code. So as we said, in the file ..wp-conte ... Fabio Already registered WPuserClosed Pre-purchase questions for Amelia   Updated September 17, 2023 at 1:49pm   2 Most recent comment from Uroš Jovanović:Hello Fabio,Thank you for reaching out to us.The only option to do so is with the BuddyBoss integration in Amelia.Please let me know if that helped you.Looking forward to your reply. Andreas placeholdersClosed   Amelia   Updated September 17, 2023 at 1:45pm   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for reaching out to us.I will have this explained for you.%event_tickets% - This will display the event tickets that the customer has purchased.%event_price% - This will show ... Louis Gunnell Schedule Your Website Development CallClosed   Amelia   Updated September 17, 2023 at 1:42pm   2 Most recent comment from Uroš Jovanović:Hello Louis,Thank you for reaching out to us.Can you please let me know what are the exact errors on your website?Looking forward to your reply. Mark loginClosed   Amelia   Updated September 18, 2023 at 11:35am   13 Most recent comment from Miloš Jovanović:Hi Mark, I am sorry to disappoint you, but it is not currently possible to change the logic of how our "Customer Panel Access" token works from this Notification template. If we did as you asked, to ... Sunofar Front end editing optiomClosed Pre-purchase questions for wpDataTables   Updated September 15, 2023 at 5:37pm   2 Most recent comment from Miloš Jovanović:Hi Sunofar,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Matt Sayre table not reading data from some columnsClosed   wpDataTables   Updated September 15, 2023 at 2:57pm   2 Most recent comment from Miloš Jovanović:Hi Matt, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Daniel Bisett Clear Cache Not WorkingClosed   Amelia   Updated September 15, 2023 at 1:00pm   4 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for the credentials.I tested it out by changing the name of the service and the changes were visible on the front-end immediately.Can you please test it out and let me know if i ... laura subscription and gift voucherClosed   Amelia   Updated September 15, 2023 at 11:11am   2 Most recent comment from Marko Davidović:Hello laura, Thank you for reaching out to us.We don't have gift vouchers but we have an option for creating discount codes. These codes can be set and sent automatically in our notifications aft ...