As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Sergio Redirect to thank you pageClosed   Amelia   Updated September 22, 2023 at 7:21am   3 Most recent comment from Uroš Jovanović:Hello Sergio,Marteen is right, that is exactly how this works in Amelia.Please check this out and let us know if it works or not.Looking forward to your reply. Jonas Höglund Step by step form formatClosed   Amelia   Updated September 22, 2023 at 7:08am   11 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to be able to assist you.Please let me know if you have any other questions. Marina URGENT : google agenda synchronization problemClosed   Amelia   Updated September 22, 2023 at 6:45am   2 Most recent comment from Marko Davidović:Hello Marina, Thank you for reaching out to us.When you see an error in the top right, that says "Unable to connect to Google Calendar" when you enter your employee's profile, you probably alrea ... Maarten Baltussen NotificationClosed   Amelia   Updated September 22, 2023 at 7:09am   3 Most recent comment from Marko Davidović:Hello Maarten,We just got the feedback from our colleagues and they have told us that this is the most common command and that is why it is under the notifications, but we are aware that there are dif ... ronnie adams Passing UTM parameters when booking is madeClosed   Amelia   Updated September 22, 2023 at 5:49am   15 Most recent comment from Marko Davidović:Hello Michael,We would need to check that, but in order to do so please open your own separate ticket so that we do not go back and forth on Ronnie's ticket so that we do not disturb him since h ... Ronnie Riggar Error adding purchase codeClosed   wpDataTables   Updated September 21, 2023 at 4:07pm   2 Most recent comment from Miloš Jovanović:Hello. This could be an issue with the SSL certificate on your site. There is a workaround for this issue. You can edit a PHP file on your FTP in the plugin folder, with any text/code editor. This is ... Zengfu Xu Amelia Booking Form 1.0 or 2.0Closed   Amelia   Updated September 21, 2023 at 2:02pm   5 Most recent comment from Stefan Petrov:Hello Zengfu,We understand the need to show the Payment summary in the "Congratulations" page where a customer would click to accept, but, unfortunately, there is no option for that. Amelia is hard co ... Jan Kruse Plugin ActivationClosed   Amelia   Updated September 21, 2023 at 1:56pm   2 Most recent comment from Stefan Petrov:Hello Jan,Thanks for reaching out to us.I suppose you already found the solution, but i can see this is because you are using the Lite version.In case you need the answer, unfortunately, you cannot ju ... Arne De Belser How to show already booked time slots with strikethroughClosed   Amelia   Updated September 21, 2023 at 1:46pm   3 Most recent comment from Ziad:Hello,Is this problem solved? Maniquant Jacques Jacques The event list that is not displayedClosed   Amelia   Updated September 21, 2023 at 1:35pm   12 Most recent comment from Stefan Petrov:Hello Jacques,That's great to hear. Please, feel free to open a new ticket if you have any other questions. Julie Hunt-Juneau Customer view on calendarClosed   Amelia   Updated September 21, 2023 at 12:54pm   2 Most recent comment from Stefan Petrov:Hello Julie,There is no option for the customer to see other customer appointments. When a customer makes an appointment, he can log in to the customer panel in order to control the appointments, l ... Jonas Oya Block slot by Category instead by employeeClosed   Amelia   Updated September 21, 2023 at 12:04pm   4 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to hear that we found the solution.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lit ... Will Fisher Customising 'Catalogue View'Closed   Amelia   Updated September 21, 2023 at 11:57am   2 Most recent comment from Stefan Petrov:Hello Will,Thanks for reaching out to us.So, we have two booking forms when it comes to the Catalog Booking Form. We recently released Catalog Booking Form 2.0 which has been completely redesigned and ... Joewad General questions Customize Fields & ExtrasClosed   Amelia   Updated September 21, 2023 at 10:50am   2 Most recent comment from Marko Davidović:Hello Joewad, Thank you for reaching out to us.1- I would like to know if you could provide me a tutorial or explain to me how I can play around the Customize Fields Section. When I do a change, it f ... Andrius New locations and new employees don't show upClosed   Amelia   Updated September 21, 2023 at 10:46am   2 Most recent comment from Marko Davidović:Hello Andrius, Thank you for reaching out to us.This needs to be set in employee work hours.The availability of the service is defined by employees' working hours, so you would need to edit those ...