As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

NLP from scratch Stacking coupons for multiple event booking in email notificationsClosed   Amelia   Updated September 12, 2023 at 7:14am   3 Most recent comment from Stefan Petrov:Hello NLP,I just want to provide feedback regarding this issue. We were able to reproduce the steps you mentioned on the initial email, and we noticed that the coupon is not rendering in the email whe ... Chris Webb Booking Packages on the back-endClosed   Amelia   Updated September 11, 2023 at 8:21am   7 Most recent comment from Marko Davidović:Hello Chris,We went on your site and we tested this and could not replicate the issue. We are sending you a video here you can see that we were able to book the appointment without any issues on your ... CPCI Solutions Auto-refresh backend Calendar pageClosed   Amelia   Updated September 11, 2023 at 7:58am   4 Most recent comment from Stefan Petrov:Hello CPCI Solutions,You are welcome. If you have any other questions regarding other topics, please open a new ticket and we will gladly help you there.Have a nice day. Ivan Have custom amount of people sign up and adjust price accordinglyClosed   Amelia   Updated September 11, 2023 at 6:53am   2 Most recent comment from Stefan Petrov:Hello Ivan,Sorry for the late reply. That's a great idea, but unfortunately, currently, this is not possible with Amelia's built-in features.Please feel free to search through our feature ... Julian Creating links to eventsClosed   Amelia   Updated September 11, 2023 at 6:46am   4 Most recent comment from Stefan Petrov:Hello Dan,Sorry for the late reply. Unfortunately, there is currently no such option with Amelia's built-in features.Please feel free to search through our feature suggestion page, to see if s ... RootsDes Event list not showing on mobileClosed   Amelia   Updated September 11, 2023 at 6:40am   5 Most recent comment from Marko Davidović:Hello Dan, Thank you for sharing this with us, and "RootsDes" please try both solutions and hopefully one of them will help you. Once again thank you so much Dan for your help. We wish you all the bes ... ronnie adams Is my zoom setup correct?Closed   Amelia   Updated September 11, 2023 at 6:40am   2 Most recent comment from Marko Davidović:Hello again Ronnie, Will do.  Best regards.  Ricardo The schedule does not include all available datesClosed   Amelia   Updated September 11, 2023 at 6:39am   2 Most recent comment from Marko Davidović:Hello Ricardo, Thank you for reaching out to us. Please check these 4 things: 1. It this service is added in employees Monday work hours 2. If this employee has some special days 3. Check if this empl ... Patrick WordPress Hook when an event or appointment is added to the WooCommerce cartClosed   Amelia   Updated September 11, 2023 at 6:33am   5 Most recent comment from Marko Davidović:Hello Patrick, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we wi ... Francisco Translate specific stringClosed   Amelia   Updated September 11, 2023 at 6:32am   4 Most recent comment from Marko Davidović:Hello Francisco, Loco Translate is not our product so if some strings can not be translated we can not influence this or know why they can not be translated via this plugin.  You should be able to ch ... Assaf selecting employee before serviceClosed   Amelia   Updated September 11, 2023 at 6:31am   10 Most recent comment from Marko Davidović:Hello Assaf, There is no much that we can send, you have added this placeholder to show the complete booking form each emplyoee on your page  [ameliastepbooking] You just need to edit that page and ... Sina issue in ordering new table numberClosed Pre-purchase questions for wpDataTables   Updated September 10, 2023 at 6:44pm   5 Most recent comment from Miloš Jovanović:Hi Sina,You're welcome, i am happy to advise.Anything else that we could assist with, please don't hesitate to create new tickets.Thank you. Julia Online lessonsClosed   Amelia   Updated September 9, 2023 at 2:55pm   2 Most recent comment from Uroš Jovanović:Hello Julia,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... David Lebosse Reset Customer passwordClosed   Amelia   Updated September 9, 2023 at 2:31pm   8 Most recent comment from Uroš Jovanović:Hello David, I can see that you have set up a "PHP Mail" as the Mail service.We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally g ... Jenna Klinner PHP 8.1 Warning on v5.8.1Closed   wpDataTables   Updated September 8, 2023 at 10:03pm   2 Most recent comment from Miloš Jovanović:Hello,we apologise for this inconvenience. Our developers are aware of this PHP warning and they made a fix. Our QA Team is just conducting further testing to ensure that the fix does not have any oth ...