We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Espen Klaseie Amelia Appointment - making it possible for different customers to book same time slotsClosed   Amelia   Updated October 16, 2023 at 8:54am   37 Most recent comment from Uroš Jovanović:Hello Espen,Really sorry that you are moving away from the Amelia plugin.I will have this ticket closed. You can always come back to the Amelia plugin and if you want to purchase a new license some ti ... David Lebosse Remove sundayClosed   Amelia   Updated October 16, 2023 at 7:43am   4 Most recent comment from Stefan Petrov:Hello David,You are welcome.If you have any other questions, feel free to open a new ticket and we will gladly help you there.Have a nice day! Iliana Michali Replace a placeholder valueClosed   Amelia   Updated October 16, 2023 at 7:17am   2 Most recent comment from Stefan Petrov:Hello Iliana,Thanks for reaching out to us.You can try this workaround. For example, when you add the placeholder %appointment_cancel_url%, switch to the HTML mode. Here you can see that the placeho ... Marc Events ClarityClosed   Amelia   Updated October 16, 2023 at 7:00am   4 Most recent comment from Marko Davidović:Hello Marc,No, this will can be decided internally not within Amelia. So services and events are separate features and it doe not matter on which service they work when they are added to an event. You ... Frankie URL parameters for redirect page after successful bookingClosed   Amelia   Updated October 16, 2023 at 6:14am   6 Most recent comment from Marko Davidović:Hello Frankie, We cannot prioritize tickets like thqathat as soon as this new ticket pops up our agent will respond to it. Should you have any further inquiries, we kindly request that you open separ ... Rodrigo new feature without documentationClosed   Amelia   Updated October 17, 2023 at 10:29am   5 Most recent comment from Marko Davidović:Hello Rodrigo,We just got the feedback from our colleagues and they have told us that the hook is only triggered on form submission of the info step.We wish you all the best. Have a nice day.  Engin Deprecated Error Messages in WPDataTablesClosed   wpDataTables   Updated October 13, 2023 at 2:54pm   2 Most recent comment from Miloš Jovanović:Hi Engin,I will pass these deprecated notices you found to our Developers,they will check if they already fixed them for the next Update, or if not, they will create a task to fix it in one of the f ... Engin How to Filter with Query String in WPDataTables"Closed   wpDataTables   Updated October 13, 2023 at 2:48pm   2 Most recent comment from Miloš Jovanović:Hi Engin,I believe what you described can be achieved by using our URL Pre-filtering with a parameter.Please check more here with examples.Let me know if that helps or you maybe need something diffe ... Engin Translation of 'Nothing selected' and Filter Label Issue in Column SettingsClosed   wpDataTables   Updated October 13, 2023 at 2:43pm   2 Most recent comment from Miloš Jovanović:Hello,The plugin can be translated using POEDIT or Loco Translate easily.  I suggest installing Loco Translate since it's within WordPress and it has a simple UI, you can simply "search and ... fei header return itClosed   wpDataTables   Updated October 13, 2023 at 2:28pm   5 Most recent comment from Miloš Jovanović:Hello fei, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Eric wpDataTables Url Link OverridesClosed   wpDataTables   Updated October 13, 2023 at 2:27pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-At this t ... David Change price for service on backendClosed   Amelia   Updated October 13, 2023 at 2:04pm   4 Most recent comment from Stefan Petrov:Hello David,You are welcome.Unfortunately, currently, there is no option to choose the amount that will be refunded for an appointment. Certainly, there is an option to refund the past appointments bu ... Juan Carlos Import pages of excel file how indepedent tablesClosed Pre-purchase questions for wpDataTables   Updated October 13, 2023 at 1:13pm   3 Most recent comment from Miloš Jovanović:Hi Juan,To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period.-This is ... Thao Fve faivre slot reservation issue in customer pannelClosed   Amelia   Updated October 13, 2023 at 11:48am   7 Most recent comment from Marko Davidović:Hello Thao,This is because they booked on locations Chapelle sur Erdre and now they can only reschedule on that location. For that reason they can not see Wednesday Because on Wednesday you are wor ... Nick Lobeck Compatibility with Blocksy ThemeClosed   Amelia   Updated October 13, 2023 at 11:03am   3 Most recent comment from Marko Davidović:Hello Nick, If we understand, you did not notice any functionality issues with our plugin, just these PHP warnings are showing? - These warnings and/or similar notices can only come up if you have t ...