Clients are making appointments (for car detailing) on my website using Amelia. I am using woocommerce (integrated with square) to take payments when a user is booking an appointment. Some of the orders people are making are not showing up under the orders tab or anywhere on my website. The only way i can see that appointments are being booked is by looking in my square app account under transactions. It shows the source of the payment/booking as woocommerce. Another weird thing is it shows the order numbers as ones that were already used over 2 years ago. The orders that end up showing up in woocommerce orders (and in square) have correct orders numbers.

Below are images of order numbers on square of recent orders that match order numbers from 2021 on the website.

You can see that the orders with correct order numbers show up on woocommerce and square but the orders with old order numbers only show up on square. The source for those orders still says woocommerce and I have called the clients and they confirmed they made the booking regularly on the website. I have also checked the clients history – some are returning, some are new. There seems to be no pattern.

If you need a wp-admin login to help, I can provide privately.

Hey dont worry about it we figured it out. It has nothing to do with amelia. Thanks