Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #3557978
Purchase Amelia Starter
Closed

Comments

  • Lucy Jayne Brown started the conversation
    January 9, 2024 at 5:29pm

    Hello,

    I am looking to upgrade this for my client. Do you offer a cooling-off period if my client doesn't like using this system?


    Thanks

    Lucy

  •   Marko replied privately
  • Lucy Jayne Brown replied
    January 10, 2024 at 5:25pm

    Hello, I have purchased Amelia. For some reason, it won't allow me to add the purchase code. I have cleared my browser's cache and still, the same thing happens. I have attached a screenshot so you can see that it's blocking me.

    Attached files:  Screenshot 2024-01-10 at 17.07.03.png

  •  1,316
    Marko replied
    January 11, 2024 at 8:50am


    Hello there,

    We can not confirm that since you contacted us in pre-purchase category so in the future please open a new ticket u Amelia category with your purchase code. It looks to us that you still have Amelia Lite installed not the full version.

    You can download Amelia from your profile in our store. We can not send it to you since we can not verify the purchase without the purchase code. 

    We are sending you a short instruction on how to update Amelia to the latest version.

    Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

    Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

    When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

    Hope this helps. 


    Kind Regards, 

    Marko Davidovic
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables