We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Byers mqsql issuesClosed   wpDataTables   Updated March 5, 2024 at 3:47am   4 Most recent comment from Miloš Jovanović:Hello David ,You're welcome.Let me know how it goes and if you have any additional questions about this.Thank you. Bram van de Veerdonk Show table and graph data only for logged in usersClosed Pre-purchase questions for wpDataTables   Updated March 5, 2024 at 3:00am   2 Most recent comment from Miloš Jovanović:Hello,Yes, we have a workaround solution to achieve your use case of having a non editable table filter for logged user and to have the chart to follow the filter of the table.1. First I will show an ... Koto Column List button unresposiveClosed   wpDataTables   Updated March 5, 2024 at 2:49am   2 Most recent comment from Miloš Jovanović:Hi Koto,We are unable to reproduce the issue.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Bertrand Notification Google Meet ProblemClosed Pre-purchase questions for wpDataTables   Updated March 4, 2024 at 8:13pm   4 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Timothy ICS not attachedClosed   Amelia   Updated March 4, 2024 at 3:42pm   13 Most recent comment from Timothy:sure will do :-)No credit needed. I am not using the SMS function.As you have seen the website. I only use 2 pages haha :-) mike 1 therapist with multiple locationsClosed   Amelia   Updated March 4, 2024 at 3:33pm   2 Most recent comment from Stefan Petrov:Hello mike,Thanks for reaching out to us.The best option is to assign different locations for each day. As you can configure the work hours for each in the Work Hours section of the employee, you can ... Dawid Szynal Placing an order for 1 domainClosed Pre-purchase questions for Amelia   Updated March 4, 2024 at 2:46pm   2 Most recent comment from Uroš Jovanović:Hello Dawid,Thank you for reaching out to us.Feel free to purchase a license for one domain.You will just need to deactivate the license on the first domain. Once you deactivate the license in Amelia/ ... Priya Jquery not working for bookingClosed Pre-purchase questions for Amelia   Updated March 4, 2024 at 2:42pm   2 Most recent comment from Uroš Jovanović:Hello Priya,Thank you for reaching out to us.Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding ... Stephanie De Meester Activation doesn't workClosed   Amelia   Updated March 4, 2024 at 2:36pm   3 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for your confirmation.We will have this ticket closed now. Tom SMS non-ASCII charactersClosed   Amelia   Updated March 6, 2024 at 12:19pm   16 Most recent comment from Aleksandar Vuković:Hi again Tom.From 7.4.2 you should be able to use the amelia_manipulate_sms_data filter. The data sent in it is the text of the SMS and the phone number. If you set 'skipSending' to true, th ... Sam recurring appointment suggestions turned off but it is still suggesting closest appointmentClosed   Amelia   Updated March 4, 2024 at 3:41pm   5 Most recent comment from Stefan Petrov:Hello Sam,I've just checked with QA team. We have identified this as an issue and we are looking forward to fix it for the next update. Can promise ETA at this moment, but you can follow the ch ... Joshua Importing Custom FieldsClosed   Amelia   Updated March 4, 2024 at 12:46pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, what you want to achieve is not possible I'm afraid. You want to add custom fields ad their regular data to their profile but this is ... Michael Amelia Event Create CustomizeClosed Pre-purchase questions for Amelia   Updated March 4, 2024 at 12:00pm   4 Most recent comment from Uroš Jovanović:Hello Michael,To display a custom field on the front end, you need to add that custom field on the Amelia/Custom fields page and then assign it to a specific event/service.Please let me know if that ... Jeremy Choi Mobile Event Display OffClosed   Amelia   Updated March 4, 2024 at 11:55am   4 Most recent comment from Uroš Jovanović:Hello Jeremy,Glad to hear that the issue has been resolved.I will have this ticket closed now. Chris change primary languageClosed   Amelia   Updated March 4, 2024 at 11:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.There is couple of things that we have to mention.1. We can see that you created a conflict in Amelia by adding German language. Now german language is c ...