From the last WP Amelia Upgrade I did on the weekend, all service purchases *with cart activated* are failing to post-process on my website. That means: The appointments are booked and visible from the backend, but the Google Calendar integration does not fire and the E-Mail and WhatsApp notifications does not work.
WP and Plugins all up-to-date
No errors in debug.log when activated error logging (only a few irrelevant warnings from other plugings)
I have no clue where to start digging into the problem. I tried to retrieve my previous version 7.4.1 - but no chance.
Action plan:
Please provide version 7.4.1 to me so that I can test
Good luck getting a response. If you do happen to get the previous version please post here, All of our customer facing schedulers and login portals are gone and it has been two days of begging for a response or solution.
This is strange and we will reply in private response and we will send you the older version. We do nowt have such issue or bugs with the latest version so it would be good if you can send us a staging site with the latest version installed so that we can test this and found the root of the issue.
We will send you Amelia with older version in private response after this one.
Hello Mike,
We kindly request to please understand that posting new or older versions in public responses is not possible in oreder to prevent non-users from accessing them. Secondly, we politely ask that you refrain from commenting on other people's tickets to ensure minimal disruption to our users who will receive your comment alongside our response.
Furthermore, we kindly urge you to avoid making inaccurate statements, such as the timeframe for your response. For clarity, you reached out to us on Wednesday and received a response 20 hours ago.
And the credentials that you sent are not correct so our agent was not able to help you due to that.
Additionally, our agent reached out to you a week ago, and your response was received only two days ago.
Should the issue persist, we encourage you to continue correspondence with our agent via your ticket.
I also might have found the issue: The email notification contained an emoji icon that was hidden and processing that caused an error which prevented the notification and other actions (e.g. webhooks) to be completed.
You could think about implementing an error catching solution, that does not stop when there is a single issue and also does logging the errors into debug.log
It is not possible to use emojis at this time but we get what you are saying. The best I can ot do is I can forward this to our developers as a suggestion but I can not make any promises. Also we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
We wish you all the best and hope you have a wonderful day ahead.
I have no problems going WITHOUT emojis - All I'm saying is that if you paste one in the e-mail notification text (like I did), the system crashes and no more notifications and webhooks are delivered.
Can you send us an example in form of couple of screenshots so that I can forward this to our developers. Obviously we do not want to crash everything but we at least need to know basically how this looks.
Hi Team!
From the last WP Amelia Upgrade I did on the weekend, all service purchases *with cart activated* are failing to post-process on my website. That means: The appointments are booked and visible from the backend, but the Google Calendar integration does not fire and the E-Mail and WhatsApp notifications does not work.
I have no clue where to start digging into the problem. I tried to retrieve my previous version 7.4.1 - but no chance.
Action plan:
THANK YOU
Samuel
Good luck getting a response. If you do happen to get the previous version please post here, All of our customer facing schedulers and login portals are gone and it has been two days of begging for a response or solution.
Hello there Samuel,
Thank you for reaching out to us.
This is strange and we will reply in private response and we will send you the older version. We do nowt have such issue or bugs with the latest version so it would be good if you can send us a staging site with the latest version installed so that we can test this and found the root of the issue.
We will send you Amelia with older version in private response after this one.
Hello Mike,
We kindly request to please understand that posting new or older versions in public responses is not possible in oreder to prevent non-users from accessing them. Secondly, we politely ask that you refrain from commenting on other people's tickets to ensure minimal disruption to our users who will receive your comment alongside our response.
Furthermore, we kindly urge you to avoid making inaccurate statements, such as the timeframe for your response. For clarity, you reached out to us on Wednesday and received a response 20 hours ago.
And the credentials that you sent are not correct so our agent was not able to help you due to that.
Additionally, our agent reached out to you a week ago, and your response was received only two days ago.
Should the issue persist, we encourage you to continue correspondence with our agent via your ticket.
Warm regards.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
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Thank you! That works :)
I also might have found the issue: The email notification contained an emoji icon that was hidden and processing that caused an error which prevented the notification and other actions (e.g. webhooks) to be completed.
You could think about implementing an error catching solution, that does not stop when there is a single issue and also does logging the errors into debug.log
Hello again Samuel,
It is not possible to use emojis at this time but we get what you are saying. The best I can ot do is I can forward this to our developers as a suggestion but I can not make any promises. Also we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.
We wish you all the best and hope you have a wonderful day ahead.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
I have no problems going WITHOUT emojis - All I'm saying is that if you paste one in the e-mail notification text (like I did), the system crashes and no more notifications and webhooks are delivered.
Hello again Samuel,
Can you send us an example in form of couple of screenshots so that I can forward this to our developers. Obviously we do not want to crash everything but we at least need to know basically how this looks.
Looking forward to your reply.
Kind Regards,
Marko Davidovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables