Hello there,

Thank you for reaching out to us.

Amelia work like this. You set your employee work hours and service work hours depend on what you ser in employee work hours.

Then when you connect employees to Outlook calendar Amelia can check the availability of the employee based on the calendar.

For that you need to set couple of options

1. You need to enable option remove calendar busy time slots

2. Make sure that status of the events in calendar are set to busy

3. Set number of events returned to 999

Then Amelia will check this and only show available time slots on the booking form.

This should help but you can also read more about it on this link https://wpamelia.com/configuring-outlook-calendar/

Appointments from the calendar can only show as unavailable time slots in Amelia but appointments from Amelia can show in the calendar. 

This should help.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best and hope you have a wonderful day ahead. 

Hello there,

Not sure if this is possible but we will forward this to our developer and as soon as they send us feedback we will reach out to you again on this ticket. 

Hello again,

Not yet, agents work on tickets in order they are received but developers work on tickets based on severity if there is some sort of conflict or fatal error those cases have a priority and questions and suggestions are considered a lower priority than those severe cases. As soon as we receive feedback from them regarding your question we will reach out to you again o this ticket.

Thank you for understanding. 

Hello there,

Thank you for reaching out to us.

We just got the feedback from our colleagues and they have told us that since the API uses the settings from Amelia, you have to turn on the stated options ("remove calendar busy time slots", "events returned", setting outlook events to busy). With those settings changed, the timeslots returned will not include slots with outlook events.

We do not have an option to return just the slots from Outlook, but in that case you can just use the Outlook/Microsoft API