As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Paweł Wiśniewski Gravity Forms IntegrationClosed Pre-purchase questions for wpDataTables   Updated May 3, 2024 at 9:07pm   8 Most recent comment from Miloš Jovanović:Hi Paweł,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Nathan Hamilton Responsive TableClosed   wpDataTables   Updated May 3, 2024 at 8:53pm   2 Most recent comment from Miloš Jovanović:Hi Nathan,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Christopher Ross Error after installing Master DataClosed   Master-Detail Tables for wpDataTables   Updated May 3, 2024 at 7:46pm   4 Most recent comment from Miloš Jovanović:Hi Christopher,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual t ... Luke WooCommerce - Amelia IntegrationClosed   Amelia   Updated May 3, 2024 at 2:15pm   2 Most recent comment from Uroš Jovanović:Hello Luke,Thank you for reaching out to us.This is because the price of the appointment is 0 and thus it shows as On-site.This could either be that the price of service was 0 or that the 100% coupon ... Francesca Kendall Payments not workingClosed   Amelia   Updated May 3, 2024 at 2:06pm   8 Most recent comment from Uroš Jovanović:Hello Francesca,Thank you for the update on this.Please provide me with the admin access and I will assist you with this.Looking forward to your reply. Akeem Hollis Booking redirect not workingClosed   Amelia   Updated May 3, 2024 at 2:00pm   2 Most recent comment from Uroš Jovanović:Hello Akeem,If you enabled WooCommerce as a payment method, and you see that Amelia redirects you to the home page, or a non-existing page, instead of the WooCommerce Cart, or Checkout, most likely t ... Matthew Bambrick Multiple Values in a single short code UX BuilderClosed   Amelia   Updated May 3, 2024 at 1:53pm   2 Most recent comment from Uroš Jovanović:Hello Matthew,Thank you for reaching out to us.There should also be a built-in option with that builder, if not, you can use an option for adding a plain shortcode in the builder:[ameliastepbooking se ... Britt Janning Amelia Events Widget Says It Is OutdatedClosed   Amelia   Updated May 3, 2024 at 1:41pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, there is a new events list booking form and soon we will be implementing new 2.0 event calendar booking form. You can continue using the old forms fo ... Borja Barrado woocommerceClosed   Amelia   Updated May 3, 2024 at 1:35pm   7 Most recent comment from Uroš Jovanović:Hello Paweł,Thanks for sharing that with us.We will check what the exact issue is in Borja's case and we will perform further checks in regards to this issue.Borja, I am looking forward to hear ... Joas Schurer WooCommerce HPOSClosed   Amelia   Updated May 3, 2024 at 12:51pm   4 Most recent comment from Marko Davidović:Hello again Joas,We can forward this to our developers so that they can take a look and perhaps work on this in the future but we can not make any promises. But Amelia will always have basic integrati ... Robert B. Naylor Simple JOIN from App that won't allow search unless server processing turned off, then the dates are all messed up. I have a video to show you of it.Closed   wpDataTables   Updated May 2, 2024 at 9:55pm   4 Most recent comment from Miloš Jovanović:Hello Robert and Kevin, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than ... Beverlee Garb Refund ASAPClosed   Amelia   Updated May 6, 2024 at 8:38am   6 Most recent comment from Stefan Petrov:Hello Beverlee,Just wanted to provide an update regarding the refund. It has been refunded to your account. It usually takes 5 - 7 business days for the funds to be processed to your account. Please, ... Christian Probst wp hook before/after_logout_userClosed   Amelia   Updated May 2, 2024 at 2:45pm   5 Most recent comment from Marko Davidović:Hello again Christian,You are most welcome and we try to help as best as we can especially these couple of days with the reduced capacity. Sorry that we could not help more but some features are just ... Shara Funari Add Cancellation Fee as OptionClosed   Amelia   Updated May 2, 2024 at 2:28pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. At this time you can only accept for example deposits and send them a payment link where ... Belpassi Multiple booking servicesClosed   Amelia   Updated May 2, 2024 at 2:07pm   9 Most recent comment from Marko Davidović:Hello again,You are most welcome, and I have forwarded this as a suggestion but will this be implemented we cam not say or make any promises. Should you have any further inquiries, we kindly request ...