We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kayleigh coupon codeClosed   Amelia   Updated April 30, 2024 at 7:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, we have an option for creating discount codes. These codes can be set and sent automatically in our notifications after the customer schedules X num ... David bookingClosed Pre-purchase questions for Amelia   Updated April 30, 2024 at 7:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.If you already have our licenses, please write to us in the Amelia category. The reason we ask you to do this is that there has been a lot of abuse. Becau ... Vrushabh Appointment Notification ReminderClosed   Amelia   Updated April 30, 2024 at 6:47am   2 Most recent comment from Stefan Petrov:Hello Vrushabh,Thanks for reaching out to us.Reminder notifications are also known as scheduled notifications, which means you need to have cronjob configured in order to send them. While you can con ... FilippoM Customer Login details not sending by mail, problem create first password for customer account on the front endClosed   Amelia   Updated April 30, 2024 at 6:40am   12 Most recent comment from Stefan Petrov:Hello FilippoM,You are welcome. Of course, please keep us posted and feel free to reach out to us regarding other questions or issues.Have a nice day! Cécile laure Benabid prebernard Remboursement clientClosed   Amelia   Updated April 30, 2024 at 6:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. Regarding the refund option you can read more about it on this link https://wpamelia.com/configuring-payments/#refund this is for online options.2. P ... FRANCISCO One table for each sheetClosed   wpDataTables   Updated April 29, 2024 at 4:13pm   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Hava Reminders are not sent to customersClosed   Amelia   Updated April 29, 2024 at 2:08pm   3 Most recent comment from Hava:Dear Stefan,our Backend Developer did all this like mentioned, but unfourtanetly it did not work our. There are still no Reminder for an appointment being sent. We tried several times.Is there another ... Jodi How to NOT display specific packages in servicesClosed   Amelia   Updated April 29, 2024 at 1:42pm   6 Most recent comment from Uroš Jovanović:Hello Jodi,Thank you for the update on this.1. The difference is the design of both booking forms. The catalog offers pictures and descriptions for services, while the step-by-step booking form is m ... Mikki Storey Customer optionsClosed   Amelia   Updated April 29, 2024 at 1:10pm   4 Most recent comment from Uroš Jovanović:Hello Mikki,I will do that.I will have this passed to our management to have this implemented in the future.Please let me know if you have any other questions. Kirstyn Raasch Dashboard profiles not displaying packages bought after new Amelie version update 7.5Closed   Amelia   Updated April 29, 2024 at 12:55pm   12 Most recent comment from Stefan Petrov:Hello Kirstyn, Apologies for the delayed answer and thanks for the access. Unfortunately, we were not able to reproduce the use case on the staging site, as well. Here is how it looks in the customer ... Cathy Shortt Email notifications not sending, outlook integration not workingClosed   Amelia   Updated April 29, 2024 at 12:27pm   5 Most recent comment from Uroš Jovanović:Hello Cathy,That is fine, thanks for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the insi ... Mikki Storey add multiple events to basket / cartClosed   Amelia   Updated April 29, 2024 at 12:07pm   2 Most recent comment from Uroš Jovanović:Hello Mikki,Thank you for reaching out to us.At the moment, the Cart feature can only be used for services and not events.Please let me know if you have any other questions. Jamie Pond iCal feed of a given employee?Closed   Amelia   Updated April 29, 2024 at 12:00pm   2 Most recent comment from Stefan Petrov:Hello Jamie,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page, � ... Gianpaolo Faccini Booking for wine tastingClosed Pre-purchase questions for Amelia   Updated April 29, 2024 at 11:26am   3 Most recent comment from Uroš Jovanović:Hello Gianpolo,Thank you for your purchase.You'll be pleased to know that Amelia is fully equipped to meet all your needs for setting up a comprehensive booking system for your wine tasting venue ... Mike Tierney Employees Unable to book appointementsClosed   Amelia   Updated April 29, 2024 at 11:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is because in Amelia you can not have multiple roles or you will create a conflict of roles. They need to book from the incognito mode or when they ...