We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Nael List of Known Plugins Causing Issues with AmeliaClosed   Amelia   Updated March 26, 2025 at 7:44am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Unfortunately, we do not have such a list, as these situations frequently change. Our development team regularly resolves issues, but sometimes, confl ... Dev Test Google Calendar SyncClosed   Amelia   Updated March 26, 2025 at 5:49am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. Events from Google Calendar will not be displayed in Amelia but busy events from Google Calendar will block time slots in Amelia. For that purpose, please make ... Douglas Amelia subscriptionplansClosed   Amelia   Updated March 26, 2025 at 5:44am   4 Most recent comment from Uroš Jovanović:Hello Douglas, For that purpose, you will have to download the Standard version of the plugin that you can find on the TMS store. After that, install it on your website, clear the cache and it should ... Zainab Default phone country codClosed   Amelia   Updated March 26, 2025 at 5:42am   8 Most recent comment from Uroš Jovanović:Hello Zainab, I wanted to let you know that this issue will be resolved as soon as possible. I appreciate your patience! razvan employee can't login on mobile devicesClosed   Amelia   Updated March 26, 2025 at 5:41am   12 Most recent comment from Uroš Jovanović:Hello Razvan, Just to clarify, is the issue still related to employees not being able to log into the employe panel, as you initially mentioned last week? Or is it now specifically about the employee ... Jen SMS FeesClosed Pre-purchase questions for Amelia   Updated March 26, 2025 at 5:38am   4 Most recent comment from Uroš Jovanović:Hello Jen, Thank you for your feedback and suggestion! We appreciate it, and I'll make sure to pass it along. Let me know if you need anything else. Kavaitri Password ResetClosed   Amelia   Updated March 26, 2025 at 5:36am   16 Most recent comment from Uroš Jovanović:Hello Kav, Thank you for the update! Glad to hear it's working now. Also, a big thank you to Remi444 for helping our users! Let me know if you need any further assistance. Nixon Eli Monthly   wpDataTables   Updated March 25, 2025 at 5:06pm   2 Most recent comment from Miloš Jovanović:Hi Nixon, First, I sincerely apologize for the delayed response. We've been experiencing an unusually high number of tickets, and I appreciate your patience. Could you please clarify a few points ... Silviu Amelia rolesClosed   Amelia   Updated March 25, 2025 at 3:30pm   2 Most recent comment from Uroš Jovanović:Hello Silviu, Thank you for reaching out and for your kind words about Amelia! Regarding your request, assigning multiple roles to a single user (such as both customer and employee) is not advisable, ... Alex issue with password resetClosed   Amelia   Updated March 25, 2025 at 3:11pm   20 Most recent comment from Uroš Jovanović:Hello Alex, Glad to hear that everything is working now! 🎉 Wishing you a great day as well. Let me know if you need any further assistance. Giovanni Enable display of the day of the week for events in the Amelia pluginClosed   Amelia   Updated March 25, 2025 at 2:49pm   2 Most recent comment from Uroš Jovanović:Hello Giovanni,Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fe ... Maria Mitchell Set password isn't workingClosed   Amelia   Updated March 25, 2025 at 2:44pm   6 Most recent comment from Stefan Petrov:Hi Maria, I see that you’re already discussing this issue with my colleague Marko, and he has forwarded it to the developers. Please continue the conversation on this ticket: https://tmsplugins.tick ... Jiri Cannot write, created actions are not visible in the backend.Closed   Amelia   Updated March 25, 2025 at 1:40pm   7 Most recent comment from Stefan Petrov:Hi Jiri, Great news. Thanks for letting me know. If you have any other questions, please open a new ticket and we will gladly help you there. Best regards and have a nice day.  Konstantinos Stamatopoulos overbookingClosed   Amelia   Updated March 25, 2025 at 12:48pm   4 Most recent comment from Stefan Petrov:Hi Konstantinos, That's certainly possible, but we can easily check this by having an employee connected to Google Calendar with the appointment set as "busy." Then, we can see if the same time s ... Rasitha Herath Recurring Services Product IssueClosed   Amelia   Updated March 25, 2025 at 12:32pm   2 Most recent comment from Uroš Jovanović:Hello Rasitha, Thank you for your message. I understand that you're trying to limit the number of occurrences for your 8-lesson course. Currently, this functionality isn't available in Ameli ...