As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Dan Campbell Amelia Calendar EditingClosed   Amelia   Updated April 3, 2025 at 6:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. So since Amelia is loading but it is slow this is not an Ameia issues. The slow load can be caused by a lot of things - the number of appointments you ha ... Tony Osmond Step by step booking form 2.0 stopped workingClosed   Amelia   Updated April 3, 2025 at 6:32am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We have just tested this on several devices and on several browsers and we can not replicate the issue the booking forms show everywhere  As for customi ... Siggi Amelia CalendarClosed   Amelia   Updated April 3, 2025 at 6:02am   6 Most recent comment from Marko Davidović:Hello again, We understand but we can not make any promises in that regard and hopefully this suggestion will gather a large number of votes.  Should you have any further inquiries, we kindly request ... Irene Sidebar on mobileClosed   Amelia   Updated April 3, 2025 at 6:00am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. The sidebar cannot be displayed on mobile devices in the standard view because the screen is too narrow. However, users can still access their pa ... Jan Hudaček Unified Calendar for Events & ServicesClosed   Amelia   Updated April 3, 2025 at 5:48am   5 Most recent comment from Marko Davidović:Hello again, We understand what you are trying to achieve, but unfortunately, it is not possible, nor will it be possible in the future. As we have already mentioned in this ticket, it is not ... Jan Hudaček “Any Employee” Option in Step-by-Step Booking FormClosed   Amelia   Updated April 3, 2025 at 5:40am   5 Most recent comment from Marko Davidović:Hello again, The policy requires that you open a separate ticket for each question, but not that you submit the same question across multiple tickets. If you have three different questions, you should ... Gloria downgrade to version 5.8.1Closed   wpDataTables   Updated April 2, 2025 at 1:22pm   1 Most recent comment from Gloria:Hello,i can non longer display checkboxes in a wpdatatable column with version 7.1 as i used to do it with version 5.8.1. How can i downgrade please ? Where is the plug-in ... Walid Shihaden Waiting ListClosed   Amelia   Updated April 2, 2025 at 1:00pm   4 Most recent comment from Stefan Petrov:Hi Walid, When approving attendees manually from the backend, Amelia will automatically assume that the payment method is "on site." However, you can add the payment link placeholder to the notificati ... Batiste Backend is blanc after updateClosed   Amelia   Updated April 2, 2025 at 11:10am   6 Most recent comment from Uroš Jovanović:Hello, Thank you for your response. You can provide me with a temporary admin account by creating one through the following email: [email protected]. This will allow me to access the syste ... Robert CalendarClosed   Amelia   Updated April 2, 2025 at 11:10am   4 Most recent comment from Stefan Petrov:Hi Robert, Great, thanks for letting me know. The general practice is to create all users with different email addresses and assign a single user role to each. Of course, I’m looking forward to hear ... Heden Google Calendar IntegrationClosed   Amelia   Updated April 2, 2025 at 10:21am   4 Most recent comment from Stefan Petrov:Hi Heden, That's understandable, and we're sorry to see that you're moving away from Amelia. We will process the refund as soon as possible, but please note that it typically takes 5-7 ... Siggi Google calendar intigrationClosed   Amelia   Updated April 2, 2025 at 10:17am   4 Most recent comment from Stefan Petrov:Hi Siggi, Yes, after configuring the initial Google Calendar integration, you will need to assign an employee to the Google Calendar. You can find more information about Google Calendar in this link. ... Stephen Cant get booking to work!Closed   Amelia   Updated April 2, 2025 at 9:59am   8 Most recent comment from Stefan Petrov:Hi Stephen, It's certainly recommended to perform all tests from an incognito window or while logged out. The browser automatically detects user credentials and populates the customer information ... Inara Issue with Connecting Google Service Account to My Website (Starter Package)Closed   wpDataTables   Updated April 2, 2025 at 9:58am   2 Most recent comment from Miloš Jovanović:Hi Inara, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which ca ... Joseph Tables showing Google Sheets access errorsClosed   wpDataTables   Updated April 2, 2025 at 9:52am   10 Most recent comment from Miloš Jovanović:Hi Inara, I am sorry, I did not see right away that you are not the original ticket creator, thus I was looking at the wrong licence.The original ticket creator has a Standard licence, so he has the G ...