We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ricardo Problems in the Integration with google calendarClosed   Amelia   Updated March 17, 2025 at 6:42am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not possible Im afraid. The integration is eatiher working or it is not. Please send us a screenshots of the issue and missing appointments so th ... ZeusTechnology special notificationClosed   Amelia   Updated March 17, 2025 at 6:40am   2 Most recent comment from Marko Davidović:Hello agian, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3833638/ For future reference, please don't open ... Marius Critical Errors After Update to Version 8.1 and 8.1.1Closed   Amelia   Updated March 17, 2025 at 6:28am   6 Most recent comment from Marko Davidović:Hello again, We understand your concern, but opening multiple tickets for the same issue will not lead to a faster resolution. On the contrary, it may slow us down and increase the queue. Please rest ... ZeusTechnology Error in schedules due to privilegesClosed   Amelia   Updated March 17, 2025 at 6:27am   8 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new seperate ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be i ... Milan Google Sheets - Error   wpDataTables   Updated March 17, 2025 at 3:42am   4 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Jim Honea Support   wpDataTables   Updated March 17, 2025 at 3:41am   2 Most recent comment from Miloš Jovanović:Hello, Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Luke Gilde Google Sheets   wpDataTables   Updated March 17, 2025 at 3:36am   2 Most recent comment from Miloš Jovanović:Hello, Apologies for all the waiting time. Thank you for your patience.   Google has recently updated its security policies, affecting how Google Spreadsheets connect to third-party applications. As ... razvan Calendar list - date limitClosed   Amelia   Updated March 16, 2025 at 3:09pm   2 Most recent comment from Uroš Jovanović:Hello Razvan, Thank you for your inquiry! Currently, there isn't an option to limit the number of events shown in the [ameliaeventslistbooking] shortcode to a specific timeframe, such as events h ... Tom DiBuono Employees cant add customers?Closed   Amelia   Updated March 16, 2025 at 3:05pm   12 Most recent comment from Uroš Jovanović:Hello Silviu, No problem at all, and thanks for reaching out! To hide the "New Appointment" button on the employee panel, you can use the following CSS: #amelia-container > div.am-fs__main > div > di ... mieke wind Cannot edit appointments or eventsClosed   Amelia   Updated March 14, 2025 at 7:33pm   31 Most recent comment from Daniel: Filip Hegeduš Question Regarding Allowing Employees to Add Customers Beyond Calendar Capacity (e.g., VIP Slot)Closed   Amelia   Updated March 14, 2025 at 5:07pm   2 Most recent comment from Uroš Jovanović:Hello Filip, Thank you for reaching out. Only an admin user can add customers beyond the set capacity. Employees do not have this option. Let me know if you need any further clarification! Stephan Nutzung der Schlagworte bei EventsClosed   Amelia   Updated March 14, 2025 at 4:54pm   4 Most recent comment from Uroš Jovanović:Hallo Stephan, vielen Dank für dein ausführliches Feedback! Ich werde mir das genauer ansehen und mich so bald wie möglich wieder bei dir melden. Kaylee Refund and Invoice emails and pdfsClosed   Amelia   Updated March 14, 2025 at 4:38pm   18 Most recent comment from Uroš Jovanović:Hello Kaylee, There isn’t an option to generate and send a refund invoice when manually refunding a class. Currently, invoices are only generated for purchases. Let me know if you need any further c ... Stacy the deposit function not workingClosed   Amelia   Updated March 24, 2025 at 6:19am   13 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that this is because this event has some tickets saved in the database. It was likely made with custom pricing and than ... Edwin van Halem Migration issues V1 to V2 bookingClosed   Amelia   Updated March 14, 2025 at 11:41am   4 Most recent comment from Marko Davidović:Hello again, My client uses single catalog view a lot  [ameliacatalog category=1]  on specific pages. There is no suitable alternative in V2. ameliacatalogbooking has a lot of UI bloat, we just wa ...