We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Jeanne email reset passwordClosed   Amelia   Updated March 12, 2025 at 6:57am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are glad to hear that and we will close this ticket but should you have any further inquiries, we kindly request that you open separate tickets for ea ... Christopopher Question Regarding Multi-Site Event Integration with Single Booking SourceClosed   Amelia   Updated March 12, 2025 at 6:53am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. What you want to achieve is not possible each installation is separate and there is no ... John Daniel Jarvis Frontend editing with approval before changes take effect Pre-purchase questions for wpDataTables   Updated March 11, 2025 at 10:31pm   2 Most recent comment from Miloš Jovanović:Hello, I searched through all our available working examples with hooks, but unfortunately, we don’t have a specific example for this particular use case. However, we can share some advice from our ... Tarak Can I create a similar pricing table as in your website Pre-purchase questions for wpDataTables   Updated March 11, 2025 at 10:19pm   2 Most recent comment from Miloš Jovanović:Hello Tarak, Sorry to disappoint you, but that table is completely custom-made by our developers for our pricing Page.It is not a wpDataTable; in other words, it is not made by our own Plugin. So, w ... Paige Roering Table wont Import   wpDataTables   Updated March 11, 2025 at 9:21pm   1 Most recent comment from Paige Roering:I am working on importing an inventory table using wptables and I get most of the way through the process, but none of the drop down menus or the "create the table" button work. Alfred HIPKINS User forms Pre-purchase questions for wpDataTables   Updated March 11, 2025 at 6:58pm   3 Most recent comment from Alfred HIPKINS:Milos, Neither Formidable nor Gravity forms seem to meet my needs. The default "New Entry" form is too clumsy. What do I need to make a custom "New Entry" form for an existing MySQL table?Thank you. Michael Januszewski Errors with MariaDB 10.xx   wpDataTables   Updated March 11, 2025 at 6:55pm   1 Most recent comment from Michael Januszewski:It appears that wpDataTables is not compatible with MariaDB 10.11.x.  I am attempting to relocate my website from WPEngine (which is running MySQL 8.0.40) to Rocket.net.  On Rocket.net, which is run ... EduNova Amelia Services not Filtered on EmployeesClosed   Amelia   Updated March 11, 2025 at 4:58pm   2 Most recent comment from Uroš Jovanović:Hello EduNova, Thank you for reaching out. To resolve this issue, please update to the latest version of Amelia (8.1.1), as the problem you're experiencing should be fixed in this update. After u ... Randika Dissanayake product is not working up to expected standardClosed   Amelia   Updated March 11, 2025 at 4:55pm   2 Most recent comment from Uroš Jovanović:Hello Randika, Slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc. Other than Amelia, it could be caused by the am ... Jeanne Google calendar syncClosed   Amelia   Updated March 11, 2025 at 4:54pm   2 Most recent comment from Uroš Jovanović:Hello Jeanne, The alert screen you're seeing is a default behavior from Google when an app isn't verified. Unfortunately, this cannot be changed. The only way to avoid it is by having your a ... razvan Appoinments in the frontendClosed   Amelia   Updated March 11, 2025 at 3:36pm   2 Most recent comment from Uroš Jovanović:Hello Razvan, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://fea ... Francesca Kendall cart email notificationClosed   Amelia   Updated March 13, 2025 at 2:17pm   15 Most recent comment from Uroš Jovanović:Hello Francesca, I appreciate your patience. Do I have your permission to create an employee and test these notifications out and let you know as soon as possible? Looking forward to your reply. vermit25 Woocommerce couponsClosed   Amelia   Updated March 11, 2025 at 2:35pm   6 Most recent comment from Stefan Petrov:Hi vermit,  We wil consider adding events to the Cart feature, however, feel free to suggest any feature or option that you want to see on our feature suggestion page. As more people vote, the featur ... Michael No one is responding to tickets.   wpDataTables   Updated March 11, 2025 at 2:34pm   2 Most recent comment from Miloš Jovanović:Hi Michael, My apologies once again for all the waiting time.We just responded to the ticket now and we sent you an Email, due to technical difficulties with this ticketing system.Thank you once again ... Michael Highstocks Stocks   wpDataTables   Updated March 11, 2025 at 2:17pm   6 Most recent comment from Miloš Jovanović:Hi Michael, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which ...