We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Angela Atherton Trouble with purchase code in WordPress   wpDataTables   Updated March 26, 2025 at 11:52am   2 Most recent comment from Miloš Jovanović:Hi Angela, We just responded to your original ticket, so please check it out here : https://tmsplugins.ticksy.com/ticket/3835861.As mentioned on that reply, my sincere apologies, we had some serious i ... Lana Max Character Length on DB ColumnClosed   wpDataTables   Updated March 26, 2025 at 11:46am   6 Most recent comment from Miloš Jovanović:Hi Lana, I read the awesome review, thank you so much, it truly means a lot to us! :)  If anything else comes up, please don't hesitate to open new tickets. Thanks again! Michael Heiland Version of Amelia ProClosed   Amelia   Updated March 26, 2025 at 11:37am   6 Most recent comment from Uroš Jovanović:Hello Michael, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite v ... razvan Certain events are not visibleClosed   Amelia   Updated March 26, 2025 at 10:59am   9 Most recent comment from Uroš Jovanović:Hello Razvan, I wanted to check with you if this is the only event that the employee cannot see and if that is the case, I suggest that we keep an eye on this and if the same issue occurs, please let ... razvan event closed for no reasonClosed   Amelia   Updated March 26, 2025 at 10:57am   8 Most recent comment from Uroš Jovanović:Hello Razvan, Thank you for the update. I understand the issue is still occurring. To help us investigate further, were you able to replicate the issue on your end? It would also be helpful to know if ... Gorast Cvetkovski Adding packages from Employee Form?Closed   Amelia   Updated March 26, 2025 at 10:53am   6 Most recent comment from Uroš Jovanović:Hello Gorast, Thank you for your message. Currently, the options you're asking for, such as preventing the management of Services, Resources, and editing Packages while allowing the delegation of ... Jaime Employee LocationClosed   Amelia   Updated March 26, 2025 at 10:44am   6 Most recent comment from Uroš Jovanović:Hello Jaime, Thank you for that. I will have this ticket closed now. Colin Payment of old appointmentClosed   Amelia   Updated March 26, 2025 at 10:14am   11 Most recent comment from Uroš Jovanović:Hello Colin, Thank you for your reply. Yes, it seems like the "on-site" option might not be suitable for your case. If you go ahead with the manual Stripe invoice workaround, please let me know if it ... Jamie Stone notifications not triggeringClosed   Amelia   Updated March 26, 2025 at 10:02am   4 Most recent comment from Stefan Petrov:Hi Jamie, I believe you'll need to edit the webhooks afterward, but let's first ensure that the notifications are working properly. Let me know once you've tested it. TOMAS no consigo realizar pago con woocomerceClosed   Amelia   Updated March 26, 2025 at 9:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure what the issue but you need to set up and create those pages so that they can be sued and seen. Amelia only provides possibility of integration ... Yasin Summer timeClosed   Amelia   Updated March 26, 2025 at 8:51am   2 Most recent comment from Marko Davidović:Hello again, Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end of Amelia will be shown exactly how ... Yasin Amelia google calendarClosed   Amelia   Updated March 26, 2025 at 8:47am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You need to redo the integration in Google platform once you come back to that step just enter it again. There is no other way you need to enter this in ... Javier Diaz Error con las horasClosed   Amelia   Updated March 26, 2025 at 7:51am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. Here's how it works: All times in the back-end o ... Danny Double Booking Issue For ClassesClosed   Amelia   Updated March 26, 2025 at 7:48am   16 Most recent comment from Marko Davidović:Hello again, Unfortunately, no we can not say. They will do their best to resolve this as soon as it is possible but there is no way of telling when this will be. It can be in next update or in some o ... Nael List of Known Plugins Causing Issues with AmeliaClosed   Amelia   Updated March 26, 2025 at 7:44am   2 Most recent comment from Marko Davidović:  Hello there, Thank you for reaching out to us. Unfortunately, we do not have such a list, as these situations frequently change. Our development team regularly resolves issues, but sometimes, confl ...