As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

NIKKI DALBY all events have dissappeared and wont like me save a new oneClosed   Amelia   Updated April 4, 2025 at 7:10am   2 Most recent comment from Marko Davidović:    Hello there, Thank you for reaching out to us. We do not see the issue on your site we see all events And events can not close on its own they can close based on settings that you have setup. Y ... Josh J Gipson Visible code on cart checkout pageClosed   Amelia   Updated April 4, 2025 at 7:07am   2 Most recent comment from Stefan Petrov:Hi Josh, Thanks for reaching out to us.  Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that ... Thomas Blavier Erreur compte clientClosed   Amelia   Updated April 4, 2025 at 6:54am   4 Most recent comment from Stefan Petrov:Hi Thomas, The appointments are registered under the same customer because if this option is not enabled, Amelia allows bookings for the same customer as long as the same phone number or email is used ... Elena Audrito i can't upgrade the plugin in my websiteClosed   Amelia   Updated April 3, 2025 at 12:43pm   18 Most recent comment from Stefan Petrov:Hi Elena, Unfortunately, we are unable to process the upgrade manually, as this option is only available through your TMS store account. The alternative solution we can offer is for you to purchase a ... Battista Date of advance payments madeClosed   Amelia   Updated April 3, 2025 at 12:35pm   4 Most recent comment from Stefan Petrov:You are welcome, Battista, as always. Looking forward to hearing from you regarding other questions or issues.  Have a nice day and best regards.  Carlo Magnoni Event list exportClosed   Amelia   Updated April 3, 2025 at 10:14am   2 Most recent comment from Uroš Jovanović:Hello Carlo, Thank you for reaching out. Just to clarify, when you mention the "events list," are you referring to a list of attendees for each event? Let me know so I can provide the best solution fo ... Doug Engler TMS text message password loginClosed   Amelia   Updated April 3, 2025 at 9:24am   3 Most recent comment from Stefan Petrov:Hi Doug, Thanks for reaching out to us. Both SMS coupons and Amelia licenses are registered under your email address - [email protected] All invoices and emails will be sent to this email address: dougp ... Robert BookingClosed   Amelia   Updated April 3, 2025 at 9:19am   4 Most recent comment from Uroš Jovanović:Hello Robert, Thank you for your message. Could you please confirm if multiple employees are assigned to a single service? This could explain why customers are able to book multiple times on the same ... Saurabh Mittal Slow Load TimeClosed   Amelia   Updated April 3, 2025 at 8:51am   10 Most recent comment from Uroš Jovanović:Hello Saurabh, Thank you for the update on this. The "MySQL server has gone away" error usually occurs when a MySQL query takes too long to execute, or the server disconnects unexpectedly due to issue ... Charlotte Prest/invalide/no-showClosed   Amelia   Updated April 3, 2025 at 8:41am   6 Most recent comment from Marko Davidović:Hello again, When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separat ... Rafa i can not paste the licence codeClosed   Amelia   Updated April 3, 2025 at 8:37am   5 Most recent comment from Marko Davidović:Hello again, I have checked this with my colleague, and he informed me that he has already responded to you and that everything should be fine. If it’s not, please continue your correspondence with ... Lida Moradi Kakavandi domainClosed   Amelia   Updated April 3, 2025 at 8:34am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. It should be but Amelia it self not we have nothing to with the migration so we can not help much with this since we do not deal with migrations. Your Pr ... Jason Parker outlook integrationClosed   Amelia   Updated April 3, 2025 at 8:12am   4 Most recent comment from Marko Davidović:Hello again, You should generally click on the error itself to get more details about the exact issue. However, from what we can see, this appears to be a Zoom-related issue, which typically happens i ... Jan Hudaček Catalog with Calendar ViewClosed   Amelia   Updated April 3, 2025 at 8:00am   3 Most recent comment from Uroš Jovanović:Hello Jan, Thank you for reaching out. The search form you are referring to is planned to be discontinued in the future, and a new version will not be released. Instead, we recommend using the Step-by ... Victoria Smith Event 'Button' on mobile is not visibleClosed   Amelia   Updated April 3, 2025 at 7:18am   8 Most recent comment from Stefan Petrov:Hi Victoria,Thanks for the access. You can try this CSS code @media only screen and (max-width: 548px) {   .amelia-v2-booking.am-dialog-el .el-dialog {     margin-top: 0px !important;   }   .ame ...