We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

AJ Vargas Error 5 When Trying To Access Custom Fields TabClosed   Amelia   Updated March 13, 2025 at 2:19pm   12 Most recent comment from Uroš Jovanović:Hello AJ, Thank you for your patience. We were unable to replicate the issue you're facing with the Custom Fields tab. To resolve this, we recommend updating the plugin to the latest version, 8.1 ... Rudi Parent & Child Table details (placeholders)Closed   Master-Detail Tables for wpDataTables   Updated March 13, 2025 at 1:59pm   4 Most recent comment from Miloš Jovanović:Hi Scott, We found your tickets and replied to them now.Please check out our reply there, and we can proceed further.As we can not reproduce the issue, we advised you on possible steps, and then we wi ... Scott Mason All rows not loading until user interaction   Master-Detail Tables for wpDataTables   Updated March 13, 2025 at 1:57pm   2 Most recent comment from Miloš Jovanović:Hi Scott, As mentioned on the other ticket, my apologies for the waiting time. We had issues with this ticketing system and are planning to move to the new one soon.- In regards to this issue, we can ... IC Concept Nothing happens when I try to create an eventClosed   Amelia   Updated March 13, 2025 at 1:00pm   5 Most recent comment from Uroš Jovanović:Hello, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version o ... Patrice Login in step-by-step booking formClosed   Amelia   Updated March 13, 2025 at 12:29pm   4 Most recent comment from Uroš Jovanović:Hello Patrice, Thank you for your suggestion and feedback! We truly appreciate it and will pass it along to our development team for consideration in future releases. If you have any other questions o ... Pascal Correa Problemas con la aplicacionClosed   Amelia   Updated March 13, 2025 at 12:07pm   6 Most recent comment from Marko Davidović:Hello again, As soon as it pops up we will respond to is straight away. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly hel ... LT Default Rows per Page   wpDataTables   Updated March 13, 2025 at 10:23am   3 Most recent comment from LT:Hello, Miloš You no longer see the problem because I solved it manually. Some table rows appeared with “style {display: none}” and I had to manually put “display: table-row” in the manual CSS ... Nicolas Kanefer Daylight time issueClosed   Amelia   Updated March 13, 2025 at 10:17am   2 Most recent comment from Stefan Petrov:Hi Nicolas, Thanks for reaching out to us. To resolve this issue, you’ll need to configure your timezone settings to the nearest city in your time zone. It’s important to choose the exact city bec ... Chen van der Sluijs FactuurClosed   Amelia   Updated March 13, 2025 at 10:06am   2 Most recent comment from Stefan Petrov:Hello Chen, Thanks for reaching out to us. You can download invoice from your TMS store account. Please log into our store and under "My Licenses" click on the Three Dots: From here, go to View you ... IC Concept Custom Fields "Select" and placeholderClosed   Amelia   Updated March 13, 2025 at 9:40am   9 Most recent comment from Stefan Petrov:Hello, You can hide this placeholder by going to Customize settings, then selecting the Step by Step v2 template / Customer Information / Labels  In Labels, just add "space" to those fields that you ... Carly Caudle Hours of availability on step by step booking form, email notifications, text opt-inClosed   Amelia   Updated March 13, 2025 at 8:58am   2 Most recent comment from Stefan Petrov:Hi Carly, Thanks for reaching out. Below are the answers to your questions: Changing Hours of Availability on the Step-by-Step FormThe employee's work hours take priority over the global settings ... pierre-franck sentenac employee (me) indisponibleClosed   Amelia   Updated March 13, 2025 at 9:09am   5 Most recent comment from Marko Davidović:Hello agian, We can not longer log in to your site? Was this one time of login? If it is pelse send us a new login that we can use for couple of days just in case our other teams need to log in and ta ... Pascal Correa Los estados de citas no se pueden cambiarClosed   Amelia   Updated March 13, 2025 at 8:28am   7 Most recent comment from Stefan Petrov:Hola Pascal, Lamentablemente, las credenciales proporcionadas son incorrectas. ¿Podrías enviar las correctas, por favor? Zainab a white blank spaceClosed   Amelia   Updated March 13, 2025 at 7:37am   4 Most recent comment from Marko Davidović:Hello again, My apologies I have now double checked and there is some misunderstanding all is working fine the organizer should be displayed bellow the name  As it is on your site  So this is by d ... Gorast Cvetkovski Is there an option for different notification when employee makes the reservation?Closed   Amelia   Updated March 13, 2025 at 7:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. You can create new notifications for each service but there is no difference in appoint ...