As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Chantal CANCEL EVENTS BY THE atendeesClosed   Amelia   Updated March 31, 2025 at 2:21pm   2 Most recent comment from Stefan Petrov:Hi Chantal, Thanks for reaching out to us. Customers can't manage their bookings through the customer panel, but there are permissions that can be enabled or disabled through the User Panel setti ... Virginia Leon solicitud de reembolsoClosed   Amelia   Updated March 31, 2025 at 2:09pm   2 Most recent comment from Stefan Petrov:Hi Virginia, Thanks for reaching out to us, and sorry to hear that you’re moving away from Amelia. I’ve requested a refund for your license. Please note that it typically takes 5–7 business days ... Michael wpDatatables <-> SupabaseClosed   wpDataTables   Updated March 31, 2025 at 1:13pm   2 Most recent comment from Miloš Jovanović:Hello Michael, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, whi ... Travis R Hedrick %payment_link_woocommerce% for waitinglist customersClosed   Amelia   Updated 3 weeks ago   7 Most recent comment from Travis R Hedrick:Just following up here.  Has the issue with the payment link been fixed yet? Thanks! Alex European Time bugClosed   Amelia   Updated March 31, 2025 at 11:28am   2 Most recent comment from Stefan Petrov:Hi Alex, Thanks for reaching out to us. You need to configure the timezone settings to the nearest city in your timezone, not UTC. This applies to both the website configuration and employee settings� ... Cortney downloadClosed   Amelia   Updated March 31, 2025 at 11:15am   2 Most recent comment from Stefan Petrov:Hi Cortney, Thanks for reaching out to us. Please check your spam folder. You should be able to log in to your TMS store account with the same email address you used for the purchase. However, you can ... Sea Chotikijsophon Cannot Add Domain to Amelia Pro LicenClosed   Amelia   Updated March 31, 2025 at 11:13am   2 Most recent comment from Stefan Petrov:Hello, Thanks for reaching out to us. The license file can be downloaded from your TMS store plugin. However, if you are having issues downloading it, I can send it via WeTransfer so you can install i ... Paul Davidson EventsClosed   Amelia   Updated March 31, 2025 at 11:11am   2 Most recent comment from Stefan Petrov:Hi Paul, I hope you are doing well. Yes, there is an option to manage it, it's called "no show". This option can be enabled in User Role settings / Customer section. This is primarily used for A ... Robert Prise de rendez-vous & synchronisation avec Apple calendarClosed   Amelia   Updated March 31, 2025 at 10:56am   2 Most recent comment from Stefan Petrov:Hi Robert, Thanks for reaching out to us. Since there are two unrelated questions/topics, I would kindly ask you to open a new ticket for each subject. Our procedure is to have a separate ticket for e ... Gustav Eriksson Fatal error: Uncaught Error: Call to a member function getStatus() on null in /usr/www/users/fejaso/wp-content/plugins/ameliabooking/src/Application/Services/Reservation/AbstractReservationService.php:378Closed   Amelia   Updated March 31, 2025 at 9:08am   2 Most recent comment from Stefan Petrov:Hi Gustav, I hope you're doing well. Yes, unfortunately, this is a known issue, but we usually address it with a fix or an update. Of course, our goal is always to resolve it through an update so ... Kees Different prices of a serviceClosed Pre-purchase questions for Amelia   Updated March 31, 2025 at 8:13am   2 Most recent comment from Stefan Petrov:Hi Kees, Thanks for reaching out to us. I see that you've already found the answer. Just wanted to add that you can configure custom duration and pricing for a single service, this would be somet ... Jorge Google Calendar Integration with Amelia – Free or Paid Google Account?Closed   Amelia   Updated March 31, 2025 at 8:11am   2 Most recent comment from Stefan Petrov:Hi Jorge, Thanks for reaching out to us. I hope you are doing well. Please, find the answers below  1. Can I integrate Google Calendar using a free Google account, or is a paid Google Workspace accou ... Rasitha Herath Add a discount based on serviceClosed   Amelia   Updated March 30, 2025 at 5:16pm   2 Most recent comment from Uroš Jovanović:Hi Rasitha, Thank you for reaching out. Currently, Amelia does not support automatic recurring bookings within the Packages feature, nor does it provide built-in options or hooks to modify pricing dyn ... Jorge Issue with Pending Payment Not Blocking Service Slot in AmeliaClosed   Amelia   Updated March 30, 2025 at 5:15pm   2 Most recent comment from Uroš Jovanović:Hi Raquel, Thank you for reaching out! To better understand the issue, could you please provide us with a screen recording demonstrating the behavior? This will help us analyze whether it is expected ... Marcello URGENT: Upgrading Version does not workClosed   Amelia   Updated March 30, 2025 at 4:50pm   2 Most recent comment from Uroš Jovanović:Hello Marcello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3846354/ For future reference, please don't op ...