We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Edwin van Halem Migration issues V1 to V2 bookingClosed   Amelia   Updated March 14, 2025 at 11:41am   4 Most recent comment from Marko Davidović:Hello again, My client uses single catalog view a lot  [ameliacatalog category=1]  on specific pages. There is no suitable alternative in V2. ameliacatalogbooking has a lot of UI bloat, we just wa ... Meiyan add-ons for serviceClosed   Amelia   Updated March 14, 2025 at 10:37am   2 Most recent comment from Stefan Petrov:Hi Meiyan, Thanks for reaching out to us. I'm not sure which add-ons you are referring to. May I ask for more details? If you are referring to coupons, you can simply assign them to all services ... Charlotte 2 emails fields for notificationClosed   Amelia   Updated March 14, 2025 at 10:32am   2 Most recent comment from Uroš Jovanović:Hello Charlotte, There isn't an option to automatically send the confirmation email to two different email addresses dynamically (e.g., the person who booked and an additional recipient). However ... Shari House Unable to Save EventsClosed   Amelia   Updated March 14, 2025 at 10:25am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or i ... Abirame Periyasamy Urgent: Regarding customizing invoices only with some emailsClosed   Amelia   Updated March 14, 2025 at 10:17am   2 Most recent comment from Stefan Petrov:Hi Abirame, Thanks for reaching out to us. Unfortunately, there is no such option currently available within Amelia's features. This option can only be turned on or off in the General settings. P ... Melissa URGENT HELP! PRO LICENSE NOT WORKING!Closed   Amelia   Updated March 14, 2025 at 10:16am   5 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Luca Pontrelli Feature Request: Detailed Ticket Descriptions for EventsClosed   Amelia   Updated March 14, 2025 at 10:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. There is no workaround for this, I'm afraid,d at this time. In light of this, we e ... Mārtiņš Emplyee panel 2.0Closed   Amelia   Updated March 14, 2025 at 9:57am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Glad to hear that all is working fine now. As for your question this is available only to admin. Employees can not book outside their work hours only adm ... Carrio Elisabeth problem of upgrading versionClosed   Amelia   Updated March 14, 2025 at 9:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not done automatically you need to manually install new license.  You can download Amelia from this link https://we.tl/t-ZdmjSCMypP We are sendi ... Sean Howell How to remove or edit a line in the WooCommerce checkout for Amelia bookings/services?Closed   Amelia   Updated March 14, 2025 at 8:07am   7 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... ronnie adams Employee and Customer Panel CustomizationClosed   Amelia   Updated March 14, 2025 at 8:00am   5 Most recent comment from Marko Davidović:Hello again, This is something that you will need to test on your end, or you can reach out to us again after a few updates so we can check with our development team. This change will likely not be in ... Mohit Rest API - providersClosed   Amelia   Updated March 14, 2025 at 3:15pm   3 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that you can use this endpointhttps://wpamelia.com/amelia-api-employees/#1695718332708-4aa4d6c1-6000 Should you have any ... KJK Team I Can't Delete ProfessionalsClosed   Amelia   Updated March 20, 2025 at 11:14am   8 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that we have deleted this employee directly via the database. It most likely could not be deleted through the applicatio ... Alaa Al Refai Google Sheet is no longer working   wpDataTables   Updated March 13, 2025 at 9:39pm   10 Most recent comment from Alaa Al Refai:Hi Milos:I confirm the solution is worked perfectly.thank you razvan Appoinments not showingClosed   Amelia   Updated March 13, 2025 at 2:55pm   6 Most recent comment from Stefan Petrov:Hi razvan, Great news, thanks for letting me know.  If you have any other questions, please open a new ticket and we will gladly help you there. Have a nice day.