As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

HSMG How to create conditional formatting based on more than one column valueClosed   wpDataTables   Updated April 4, 2025 at 2:33pm   5 Most recent comment from Miloš Jovanović:Hello, Awesome! I’m delighted to hear this was helpful—thank you for letting me know! :) You're very welcome.   Please don’t hesitate to reach out again if anything else comes up.  You ca ... HSMG How to set Date Range Filtering Defaults to Current MonthClosed   wpDataTables   Updated April 4, 2025 at 2:33pm   4 Most recent comment from Miloš Jovanović:Hello, Apologies for the delays in our replies in this time period.Thank you for your patience.We will review your other ticket right away. kim Google Spreadheet API - Error: forbidden errorClosed   wpDataTables   Updated April 7, 2025 at 2:49pm   5 Most recent comment from Miloš Jovanović:Hello, I just wanted to let you know that our new update is live, including this improvement/fix. You can check out our updated guide in the documentation, where we've highlighted the changes. Th ... Zach Old Google Sheets no now marked ForbiddenClosed   wpDataTables   Updated April 7, 2025 at 2:54pm   8 Most recent comment from Miloš Jovanović:Hello everyone, I just wanted to let you know that our new update is live, including this improvement/fix for the Google Sheet issues. You can check out our updated guide in the documentation, where w ... Frank Package canceling / Customer PortalClosed   Amelia   Updated April 4, 2025 at 1:46pm   2 Most recent comment from Stefan Petrov:Hi Frank, Thanks for reaching out to us. Amelia 8.0.2 is not the latest version, our recent version is 8.1.1 so make sure to update accordingly. When it comes to labels, there are two separate section ... yunus booking mail problemsClosed   Amelia   Updated April 4, 2025 at 11:48am   2 Most recent comment from Uroš Jovanović:Hi Yunus, Thank you for reaching out! To better understand the issue you're experiencing with Gmail displaying the confirmation emails as an event invitation, could you please provide a screensho ... Miljko Milanović Setting up Amelia for gymClosed Pre-purchase questions for Amelia   Updated April 4, 2025 at 11:40am   2 Most recent comment from Uroš Jovanović:Hello Miljko, Thank you for your clarification! You can set it up so that the employee (trainer) is automatically assigned based on the training type or any other criteria you set, while still allowin ... Dimitris Vayenas mass import attendeesClosed   Amelia   Updated April 4, 2025 at 10:07am   4 Most recent comment from Marko Davidović:Hello again, I would love that I could have helped more but this is not built in at this time and hopefully this suggestion will gather a large number of votes. Should you have any further inquiries, ... Xavier Button disapearClosed   Amelia   Updated April 4, 2025 at 9:22am   2 Most recent comment from Uroš Jovanović:Hello Xavier, Thank you for reaching out! Could you please send us a screen recording showing the issue so we can better understand what’s happening? Also, if possible, kindly share temporary admin ... Raimund Leykauf Verification of phone number or e-mail address at the time of bookingClosed Pre-purchase questions for Amelia   Updated April 4, 2025 at 9:22am   2 Most recent comment from Stefan Petrov:Hi Raimund, Thanks for reaching out to us. We do have an option in User Role settings. It's called "Check customer's name for existing email/phone when booking". If this is enabled, the Amel ... Katia Mihoub Le problème vient d'une mise à jour du plug-in qui a effacé tous les données et paramètres du prestataire.Closed   Amelia   Updated April 4, 2025 at 9:17am   4 Most recent comment from Uroš Jovanović:Bonjour Katia, Merci pour la mise à jour à ce sujet. Je n’ai pas pu me connecter à votre site web car un message d’erreur s’affiche (voir ci-dessous). Pouvez-vous me dire si cela fonctionne ... Jaap Mollie Pending Payment(s)Closed   Amelia   Updated April 4, 2025 at 9:08am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, this is not possible at the moment. In Square as well in Mollie, an appointment is created as "pending," and if the payment fails, you wou ... George Cancel Time SlotsClosed   Amelia   Updated April 4, 2025 at 8:03am   4 Most recent comment from Marko Davidović:Hello again, We would love that we could have helped more but some features are not available and there is not workaround for them.  Should you have any further inquiries, we kindly request that you ... Kaella Charette Event order/linkClosed   Amelia   Updated April 4, 2025 at 7:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Url can now be changed per events this is for the complete booking form. You need to create specific page for specific event andto use shortcode for that ... Lasse How about appointments if an emplyee gets sick?Closed Pre-purchase questions for Amelia   Updated April 4, 2025 at 7:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. You can edit the appointment on the backend and you can change the employee if you wish. We are based in Serbia. We wish you all the best and hope you ha ...