We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

razvan Calendar Working hoursClosed   Amelia   Updated March 18, 2025 at 9:46am   6 Most recent comment from Marko Davidović:Hello again, We are glad to hear that and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish you all t ... Georgina Back button on booking formClosed   Amelia   Updated March 18, 2025 at 9:37am   4 Most recent comment from Uroš Jovanović:Hello Georgina, Thank you for the update on this. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite ... razvan employee sees no eventsClosed   Amelia   Updated March 18, 2025 at 8:34am   5 Most recent comment from razvan:Ok, thank you, i will do that. Corina Amelia's notifications to the employeeClosed   Amelia   Updated March 18, 2025 at 7:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please go to the notifications section inspect the page then try and send test notifications and then if there are any issues you will see the error in t ... Kate Perrett Email notifications upon Booking or to get PasswordClosed   Amelia   Updated March 18, 2025 at 6:58am   7 Most recent comment from Marko Davidović:Hello again, This is not issue with Amelia. I discovered you have an issue with your Notifications, if I try to make any Test Email from the Amelia/Notifications section, for Customers or Employees, t ... Ted Northrup can no longer access Google Sheet   wpDataTables   Updated March 17, 2025 at 6:40pm   9 Most recent comment from Miloš Jovanović:Hi guys, Google has recently updated its security policies, affecting how Google Spreadsheets connect to third-party applications. As a result, existing spreadsheets created before this change will co ... Jenna Klinner wpDataTables was unable to access data.Closed   wpDataTables   Updated March 17, 2025 at 6:32pm   5 Most recent comment from Miloš Jovanović:Hello guys, We isolated what happened and here is an update on this situation. Google has recently updated its security policies, affecting how Google Spreadsheets connect to third-party applications. ... Barbara Horvath Catalog Booking Form 2.0, broken TAB navigation in customer information panelClosed   Amelia   Updated March 17, 2025 at 5:30pm   2 Most recent comment from Uroš Jovanović:Hello Barbara, Thank you for bringing this to our attention. We're aware of the issue regarding the TAB key functionality and the phone number country code selection. These features are on our ra ... Wendy Emerson Error when saving sql query   wpDataTables   Updated March 17, 2025 at 5:01pm   2 Most recent comment from Miloš Jovanović:Hi Wendy, First, we will cover the warning error you encountered regarding the $showCartInformation variable not being defined.   Could you please confirm if you have the latest plugin version (7.1. ... Carsten Volkmann Shortcode cells data is no longer transferred to the websiteClosed   wpDataTables   Updated March 17, 2025 at 4:27pm   3 Most recent comment from Miloš Jovanović:Hello, It seems you resolved this, so we will consider this specific ticket resolved, but please don't hesitate to open a new ticket if you encounter any issue with rendering of the single cell s ... Alexandre Lassaigne Check if variable exists before rendering tableClosed   wpDataTables   Updated March 17, 2025 at 4:21pm   2 Most recent comment from Miloš Jovanović:Hello, I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3833761/ My sincere apologies once again for the issue on t ... Krisztián weekly calendar- frontendClosed Pre-purchase questions for Amelia   Updated March 17, 2025 at 4:03pm   2 Most recent comment from Uroš Jovanović:Hello Krisztián, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:/ ... Mohit RefundClosed   Amelia   Updated March 17, 2025 at 4:00pm   2 Most recent comment from Uroš Jovanović:Hello Mohit, Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to c ... Jeremy Tran Searching in table of SQL data   wpDataTables   Updated March 17, 2025 at 3:55pm   4 Most recent comment from Miloš Jovanović:Hey Jeremy Tran, Awesome! I’m delighted to hear this was helpful—thank you for letting me know! :) You're very welcome.   Please don’t hesitate to reach out again if anything else comes up ... Brad Services purchased with CouponsClosed   Amelia   Updated March 17, 2025 at 3:06pm   2 Most recent comment from Uroš Jovanović:Hello Brad, Thank you for reaching out. Currently, there is no option to enable taxes on purchases made with a coupon in Amelia. Coupons will be applied to the total price, but taxes are not recalcula ...