We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Baker Export Simple TableClosed Pre-purchase questions for wpDataTables   Updated July 22, 2024 at 1:14pm   2 Most recent comment from Miloš Jovanović:Hi David,Our Export table data (PDF, Excel, CSV, Copy and Print) Tools Feature is available across all our Plugin versions, even the Lite/free version.But, this feature is not available for the Simpl ... Malcolm Maxwell Payments on eventsClosed   Amelia   Updated July 22, 2024 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello Malcolm.On the Booking Page, I see two free events and the free "Intro Call" service booking form. Neither one of these have a price defined, so I can't test it.Can you please create a pai ... Dimitris Farganis Issue with Employee Availability Across Multiple LocationsClosed   Amelia   Updated July 22, 2024 at 10:45am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. You can not set what you want since this will create a double booking and Amelia is desi ... solo how to integrate woocomarce invoice with amelia plugin?Closed   Amelia   Updated July 22, 2024 at 10:37am   5 Most recent comment from Aleksandar Vuković:Hello again.Please note that we do not work during weekends, so some delay is expected when you post responses on Saturday and Sunday.Amelia's integration with WooCommerce relates only to payment ... Julien Automation with MakeClosed   Amelia   Updated July 22, 2024 at 10:33am   2 Most recent comment from Stefan Petrov:Hi Julien,Thanks for reaching out to us. It would be probably possible to configure this with webhooks, but you would also need the API calls/bookings. Unfortunatelly, the API feature is only availabl ... Eunice Carolina No consigo agendar las citas desde los packs de varios serviciosClosed   Amelia   Updated July 22, 2024 at 10:22am   6 Most recent comment from Marko Davidović:Hello again,We can not log in sue to thisPlease reach out to your hosting provider sot that they can resolve this issue so that we can log in and take a closer look.Looking forward to your reply.   Mauro Iuliano Problemi con la gestione delle stanze e la visualizzazione nel calendarioClosed   Amelia   Updated July 22, 2024 at 10:14am   2 Most recent comment from Marko Davidović:HI, Thanks for contacting us. If you have multiple questions or issues, please open a new ticket and we will help you . This way, issues and questions related to different topics will be put into sepa ... Robert Pothier shortcode to ignoreClosed   Amelia   Updated July 22, 2024 at 9:45am   4 Most recent comment from Stefan Petrov:Hi Robert,Thanks for this video, as well. I've already escalated the other ticket to developers, so they will investigate further. I will get back to you with the information on the other ticket. ... Jonas Höglund Logged in user have to log in again?Closed   Amelia   Updated July 22, 2024 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello Jonas.If the customer is linked with this WordPress user, then they wouldn't need to log in again. Take a look at the attached screen recording, as an example: Adrianne Meldrum Hide List of Timetable DatesClosed   Amelia   Updated July 22, 2024 at 9:39am   4 Most recent comment from Aleksandar Vuković:You're welcome, Adrianne.Please feel free to reach out to us if you have any further questions or concerns! Kerrie Lisa Toomey DOWNLOAD NOT WORKINGClosed   Amelia   Updated July 22, 2024 at 9:16am   2 Most recent comment from Stefan Petrov:Hi Kerrie, Thanks for reaching out to us. Have you tried the methods from this article - Are You Getting “The link you followed has expired” Error in WordPress? There are a couple of methods, but ... Lisa Eggimann Problem installing PluginClosed   Amelia   Updated July 22, 2024 at 9:15am   2 Most recent comment from Stefan Petrov:Hi Lisa,Thanks for reaching out to us.Have you tried the other methods from this article - Are You Getting “The link you followed has expired” Error in WordPress?There are a couple of methods, bu ... Corey Sargent customizationClosed   Amelia   Updated July 22, 2024 at 9:09am   6 Most recent comment from Stefan Petrov:You are welcome, Corey.I'm glad that I could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews abou ... Kimberli mobile booking formClosed   Amelia   Updated July 22, 2024 at 9:08am   10 Most recent comment from Stefan Petrov:Awesome!Thanks for letting me know.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Matthew Williams Email Reminders - CronClosed   Amelia   Updated July 22, 2024 at 9:05am   4 Most recent comment from Stefan Petrov:Hi Matthew,As you can see, the line is not correct. Please, double-check the cron line. It depends on the server configuration, but it needs to be configured usually like this You copy only the URL ...