As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Fran Hide price column in the appointment dashboardClosed   Amelia   Updated August 1, 2024 at 6:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia.Perhaps you can try and use this CSS #am-appointments .am-appointments .am-appointments-l ... Jano The woocommerce payment and order is registered , but the booking is not saved in Amelia eventsClosed   Amelia   Updated August 1, 2024 at 6:20am   12 Most recent comment from Marko Davidović:Hello again,You are most welcome and we are sorry that this error happend but in order to resolve it we need to reproduce it and at this time everything is working fine so we do not see any issues on ... Rita Theunis are combined purchases possible?Closed   Amelia   Updated August 1, 2024 at 6:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, this should be possible but a this time there is a bug and for now they need to purchase Amelia first and then they can add some product to basket. P ... Yann French translationClosed   Amelia   Updated August 1, 2024 at 5:52am   5 Most recent comment from Marko Davidović:Hello again,Most of the time, the plugin is 90% translated. However, when we release an update and add new strings and options, we have to wait for our customers to send back the translated files. If ... Rita Theunis backend languageClosed   Amelia   Updated August 1, 2024 at 5:42am   5 Most recent comment from Marko Davidović:Hello again,My apologies I forgot to ask this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that matter to our future customers. ... Stefano Nardacchione Fix and helpClosed   Amelia   Updated July 31, 2024 at 2:20pm   4 Most recent comment from Stefan Petrov:Hi Stefano, I was referring to this, actually.  This is the WP user section, where you need to check this. As you can see, these users have only one user role assigned, but perhaps your user have mu ... Kavaitri Manual Update from 7.5.1 to 7.7.1Closed   Amelia   Updated July 31, 2024 at 1:25pm   6 Most recent comment from Stefan Petrov:You are welcome, Kavaitri.Looking forward to hearing from you regarding other questions or issues.Have a nice day! Bornecque EventClosed   Amelia   Updated July 31, 2024 at 12:27pm   2 Most recent comment from Stefan Petrov:Hi Bornecque,Thanks for reaching out to us. Yes, you can configure this, but you would need to change the default timeslot step in General settings. By default, it is configured to 30 minutes, but if ... Karin Kalender wird nicht angezeigtClosed   Amelia   Updated July 31, 2024 at 10:55am   4 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions that are related to different subjects will be in separate ... Ilcho Ilchev Google calendar setup both waysClosed   Amelia   Updated July 31, 2024 at 10:30am   6 Most recent comment from Stefan Petrov:You are welcome, Ilcho,Looking forward to hearing from you regarding other questions or issues.Have a nice day, too! Nitin Shah Stripe International PaymentsClosed   Amelia   Updated July 31, 2024 at 10:29am   10 Most recent comment from Aleksandar Vuković:Hello Nitin.If you have updated to the newest 7.7.1 version, please enable the address fields in payment settings for Stripe. If the customers are created accurately for international payment, please ... Alexandru Dynamic pagination using codeClosed   wpDataTables   Updated July 31, 2024 at 10:11am   2 Most recent comment from Aleksandar Vuković:Hello Alexandru.I'm sorry to disappoint you, but you can't do this from the front-end. The configuration of the table (pagination) is done through the back-end, and the front-end pages don&# ... Vitalii Google calendar full 2-way syncClosed   Amelia   Updated July 31, 2024 at 10:04am   2 Most recent comment from Uroš Jovanović:Hello Vitalii,Thank you for reaching out to us.Rescheduling, canceling, or deleting the appointment needs to be done in Amelia. Suppose you reschedule the appointment using Google Calendar. In that ca ... Ali Hamkar How to set limit for recurring booking and change tax labelClosed   Amelia   Updated July 31, 2024 at 9:41am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you have several questions or issues please open a new seperate ticket for each issue, and we will help you there. In that way, issues and questions ... Phil Mace Plugin is not updatingClosed   Amelia   Updated July 31, 2024 at 9:17am   4 Most recent comment from Uroš Jovanović:Hello Phil,Glad to hear that the issue has been resolved.I will have this ticket closed now.