As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Cédric Mercier TechnicClosed Pre-purchase questions for Amelia   Updated July 29, 2024 at 11:14am   2 Most recent comment from Marko Davidović:Hello there,Thank you for reaching out to us.You can set work hours however you like. The availability of the service is defined by employees' working hours, so you would need to edit those in o ... Karim Ghariani Data lossClosed   wpDataTables   Updated July 29, 2024 at 11:13am   2 Most recent comment from Aleksandar Vuković:Hello again Karim.Can you please send me the Excel file, so I can check it out locally? You will need to zip the file in order to upload it here.If the file contains sensitive data, make sure to enab ... Karim Ghariani Cant access to standard options even if purchasedClosed   wpDataTables   Updated July 29, 2024 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello Karim.Can you please tell me which features are missing from your installation as I couldn't see anything from your screenshots? Thomas Cancelled Time SlotsClosed   Amelia   Updated July 29, 2024 at 11:05am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, no, no one in Amelia except admin can delete anything and Amelia stores these data this how it is designed to work. So both customers are s ... Kameriya Celik Test email, Time frames, Google calenderClosed   Amelia   Updated July 29, 2024 at 10:48am   2 Most recent comment from Uroš Jovanović:Hello Kameriya,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ a ... Mark Hare Longer DurationClosed   Amelia   Updated July 29, 2024 at 10:26am   4 Most recent comment from Stefan Petrov:Hi Mark,Unfortunately, at this moment, we don't do customization. Included support covers help with bugs and general inquiries for the plugin features. You can suggest it as a feature on our pag ... Bilal Elementor not workingClosed   Amelia   Updated July 29, 2024 at 10:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This does not sound like Amelia issue but instead a some server issue but first please try out 2 ways to install Amelia 1. You can download Amelia from ... Jordi Associate a service to an eventClosed   Amelia   Updated July 29, 2024 at 9:47am   2 Most recent comment from Uroš Jovanović:Hello Jordi,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search through our feature suggestion p ... Anton Shylo TechnicalClosed   Amelia   Updated July 29, 2024 at 9:03am   2 Most recent comment from Uroš Jovanović:Hello Anton,Thank you for reaching out to us.Please note that my colleague has since responded to the ticket that you created. Lena Appointments DisappearingClosed   Amelia   Updated July 29, 2024 at 8:57am   2 Most recent comment from Aleksandar Vuković:Hello Lena.Thank you for reaching out to us.The only example where payments are registered but no appointment is made is when you're using WooCommerce as a payment integration. There are rules in ... Yuki Employee Approve Own AppointmentClosed   Amelia   Updated July 29, 2024 at 10:59am   7 Most recent comment from Marko Davidović:Hello again,The problem here is the minimum capacity of the service: We created a new employee and scheduled an appointment for service ID 1 for him. We tested the status update from the employee pane ... Jared Green Applying taxes to eventsClosed   Amelia   Updated July 29, 2024 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello Jared.Thank you for reaching out to us and sorry for the delayed response.Checking your website, I see that you're using the Events Calendar form, which is an old form. It is currently bei ... bkt Login Token Session ProblemClosed   Amelia   Updated July 29, 2024 at 7:24am   2 Most recent comment from Stefan Petrov:Hi bkt,Thanks for reaching out to us. The current logged-in customer shouldn't have access to the other links (emails). Once he books an appointment, he receives either an access link or credenti ... tom needham Notifications SMTP Google IssueClosed   Amelia   Updated July 29, 2024 at 7:20am   2 Most recent comment from Stefan Petrov:Hi Tom,Thanks for reaching out to us and thank you for providing the information and pointing it out. I'll make sure that I forward this information so we can update our documentation. Unfortunat ... Tjwan Oei Adding employees to servicesClosed   Amelia   Updated July 29, 2024 at 7:12am   2 Most recent comment from Stefan Petrov:Hi Tjwan,Thanks for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ...