We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bárbara Fernández Cuerva Catalog Booking Form 2.0Closed   Amelia   Updated July 22, 2024 at 9:03am   4 Most recent comment from Aleksandar Vuković:I will do my best, Bárbara.I don't quite understand the issue, though. Can you please record your screen and show me the issue?Also, if you can, please provide me a temporary WP-admin (admini ... Saurabh Mittal Wrong days and timingsClosed   Amelia   Updated July 22, 2024 at 8:56am   2 Most recent comment from Stefan Petrov:Hi Saurabh,Thanks for reaching out to us. You should configure this in employee work hours, not Global Working Hours and Days off. The timeslots are coming from the employee work hours, so you want to ... Annika Multiple bookings at one bookingClosed   Amelia   Updated July 22, 2024 at 8:42am   4 Most recent comment from Aleksandar Vuković:I'm afraid that it's not, Annika. At least not yet.Our developers are trying to figure out a way to modify Amelia's code so couple-bookings are available but it's not an easy task ... JUN Event Employees can not be displayedClosed   Amelia   Updated July 22, 2024 at 8:31am   2 Most recent comment from Stefan Petrov:Hi Jun,Thanks for reaching out to us. Just tested it on our local server. Here is how the Event List booking form looks Have you updated to the latest version of Amelia 7.7? Also, make sure that the ... Spanish con Salsa Appointment FiltersClosed   Amelia   Updated July 22, 2024 at 8:31am   4 Most recent comment from Marko Davidović:Hello there, Uros is out of the office so I will step in from him.This should be fixed in the latest 7.7 updateDid you updated Amelia to 7.7 version and purged the cache. Just in case try this version ... Bárbara Fernández Cuerva Catalog Booking Form 2.0Closed   Amelia   Updated July 22, 2024 at 8:08am   4 Most recent comment from Stefan Petrov:Hi Barbara,Great to hear that, thanks for letting me know!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Salam Customer contact numberClosed   Amelia   Updated July 22, 2024 at 8:04am   2 Most recent comment from Aleksandar Vuković:Hello Salam.You can choose the default phone country code in Amelia's General Settings: Megan Blocked time on Google Calendar showing up as available on Amelia ScheduleClosed   Amelia   Updated July 22, 2024 at 7:49am   4 Most recent comment from Marko Davidović:Hello there, Uros is out of the office so I will step in from him.It is not possible to work for all other employees and not to work for only one employee. You did no increase the "Maximum Number Of ... Christian Rotger Direccion de Busqueda de los PasajerosClosed   Amelia   Updated July 22, 2024 at 7:23am   2 Most recent comment from Stefan Petrov:Hi Christian,Thanks for reaching out to us. You can add a custom field to collect additional information from the customers. The Custom Fields feature gives you the option to add more fields to your ... Aidan In amelia is it possible to create services that can only be booked from let's say 1:00pm to 5:00pmClosed Pre-purchase questions for Amelia   Updated July 22, 2024 at 6:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. Yes, and no. You would need 2 emplyoees and 2 services for this soecific use but they will need to have separate capacity 30 each for example. You can ... Marcin Squere integrationClosed   Amelia   Updated July 22, 2024 at 5:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can not influence in which countries some payment method can be used or not. This integration is very useful for users that can use it for countries w ... Justine Spurle Booking form not displaying front endClosed   Amelia   Updated July 22, 2024 at 5:22am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if you can see the booking form on page when you are not logged in in WordPress or from incognito mode? If this is the case then this can be ... Keren Felikman events that span across midnightClosed   Amelia   Updated July 22, 2024 at 5:19am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. 1. You need to set it like this 2. You can create a new product in WooCommerce for each event if you wish not per ticket but per event. Then in events s ... Sandra Carrasco Appointment Reminder configurationClosed   Amelia   Updated July 22, 2024 at 5:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. For cron the best and easiest way to set this up is just to ask your hosting provider to set this, Since cron-reminder notifications are created and set ... Christian Rotger Minimo de y Maximo de participantes en una cita-Cierra la citaClosed   Amelia   Updated July 22, 2024 at 5:17am   2 Most recent comment from Marko Davidović:Hello,  Thank you for purchasing Amelia, and for reaching out to us.  When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment ...