As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Alan Todd wpDataTables 6.0 Non-functional!Closed   wpDataTables   Updated July 25, 2024 at 3:08pm   2 Most recent comment from Miloš Jovanović:Hi Alan, Can you please update to wpDataTables 6.6 latest version and check is the issue still persistent? Updating the plugin to the latest version 2. When you say 'clicking on any of the wpDat ... Brian Not getting Details on Detail PageClosed   Master-Detail Tables for wpDataTables   Updated July 25, 2024 at 2:56pm   10 Most recent comment from Miloš Jovanović:Hi Brian,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets.   I wanted to as ... Thomas Stickdorn Manager CalendarClosed   Amelia   Updated July 25, 2024 at 1:55pm   10 Most recent comment from Stefan Petrov:You are welcome, Thomas.I'm glad that I can help. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews abo ... Shauna Foley Client unable to login to customer panelClosed   Amelia   Updated July 25, 2024 at 1:54pm   6 Most recent comment from Stefan Petrov:Hi Shauna,That's strange, but unfortunatelly, I'm not sure how else we can test it. All the tests suggest that the issue is related to the customer email, but I'm not able to test it si ... David Szostek Master-Detail wdt_ID referenceClosed Pre-purchase questions for wpDataTables   Updated July 25, 2024 at 1:43pm   2 Most recent comment from Miloš Jovanović:Hi David,You are right, this is a new bug we have for the "GET" method of sending the Master Details Parent Table ID, when the integer reaches 1000 or higher, it adds that comma separator and does no ... Nicolas Duarte Appointment schedule functionClosed   Amelia   Updated July 25, 2024 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello NicolasThe best approach here would be to configure the Google Calendar or the Outlook Calendar integration. Then, you'd link your employees with their Google/Outlook Calendars, and when ... Mackenzie ActivationClosed   Amelia   Updated July 25, 2024 at 12:43pm   2 Most recent comment from Stefan Petrov:Hi Mackenzie,Thanks for reaching out to us.If your Activation Tab in the main plugin settings looks like this, it means that you have the Lite ( free) Plugin version installed. Please follow the st ... GMC74 Amelia STOP Working after HydeMyWPGhost is activatedClosed   Amelia   Updated July 25, 2024 at 12:35pm   13 Most recent comment from Aleksandar Vuković:My pleasure, Alex.Please feel free to reach out to us if you have any further questions or concerns! Ursula Elmes Can Packages displayed on the book form be moved to the bottomClosed   Amelia   Updated July 25, 2024 at 12:21pm   2 Most recent comment from Aleksandar Vuković:Hello UrsulaAt this time, there's no way to move Packages below the services as they are offered as promo deals. I will forward this as a suggestion to our developers, so they can work on it in t ... Andi Ganteng Banget Ajax error when booking formClosed   Amelia   Updated July 25, 2024 at 10:53am   2 Most recent comment from Aleksandar Vuković:Hello Andi.Thank you for reaching out to us.I had no issues booking an appointment on your site:Does this happen for a specific service, or for a specific employee, or a specific customer? Can you re ... Rico Customer detailsClosed   Amelia   Updated July 25, 2024 at 10:46am   4 Most recent comment from Stefan Petrov:Hi Rico,That I was referring to, actually. An admin can edit this information, but the other information such as address, city and etc is missing. I suggested suggesting this as a feature.  Robin Koss Events only showing 3 months in advanceClosed   Amelia   Updated July 25, 2024 at 9:31am   2 Most recent comment from Stefan Petrov:Hi Robin,Thanks for reaching out to us. Unfortunatelly, currently, this is not possible to configure. We are currently working on Event List Calendar V2,  feel free to suggest this as a feature on ou ... mark couponClosed   Amelia   Updated July 25, 2024 at 8:25am   22 Most recent comment from Stefan Petrov:Hi mark,Got it. Should you have any other questions or issues, feel free to reach out to us on a new ticket and we will kindly provide assistance.  mike remove package display on service bookingClosed   Amelia   Updated July 25, 2024 at 8:21am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... Thomas Stickdorn E-Mail BenachrichtigungenClosed   Amelia   Updated July 25, 2024 at 8:10am   2 Most recent comment from Aleksandar Vuković:Hallo Thomas, vielen Dank, dass Sie uns kontaktiert haben. Was verwenden Sie für den E-Mail-Versand (in den Amelia-Einstellungen unter Benachrichtigungen)? Wir empfehlen die Verwendung von SMTP, Mail ...