We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Odin Page Scrolling in Amelia Catalog Booking InterfaceClosed   Amelia   Updated July 24, 2024 at 7:53am   2 Most recent comment from Stefan Petrov:Hi Odin,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to se ... Uriahs Dropdown filters longClosed   wpDataTables   Updated July 24, 2024 at 7:49am   2 Most recent comment from Miloš Jovanović:Hi Uriahs,My sincerest apology, there was an error on this ticket from my end - I wrote a reply, but it somehow did not get sent properly. This will not happen again, thank you very much for your pat ... Uriahs Show Spinner while table loadsClosed   wpDataTables   Updated July 24, 2024 at 7:47am   2 Most recent comment from Miloš Jovanović:Hi Uriahs,I have good news, our developers finished their work on a 'loader' animation which is going to be used for all our tables on front-end while they are loading, since we already had ... Michael Import of EventsClosed Pre-purchase questions for Amelia   Updated July 24, 2024 at 7:07am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. There is no such option since there are a lot of other data that should be set in Amelia ... Jon Wilde Seperating paymentsClosed   Amelia   Updated July 24, 2024 at 7:07am   3 Most recent comment from Jon Wilde:Hi Uros,A little late reply, however I only see one other option for this. Both of them aren't ideal. It would be best if they get charged for every appointment in a recurring manner and not all ... Luc.C Unlimited Booking For Same TimeClosed Pre-purchase questions for Amelia   Updated July 24, 2024 at 7:03am   6 Most recent comment from Stefan Petrov:Hi Luc,The minimum and maximum capacity is not related to the employee timeslot configuration, but rather to service settings. If you have one employee assigned to both services, then the employee won ... Stefano Nardacchione EventsClosed   Amelia   Updated July 24, 2024 at 6:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, and no. Employees can create events but they can not create or add custom fields to them this you must do as admin in custom fields section.Should yo ... Marketing Restrict booking form based on geolocationClosed   Amelia   Updated July 24, 2024 at 5:50am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. We do not have anything similar built on Amelia. Perhaps there are some plugins that can ... Tom Dorman Package DealsClosed   Amelia   Updated July 24, 2024 at 5:49am   22 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will g ... Alejandro Se puede consultar de alguna forma los usuarios de Zoom disponibles?Closed   Amelia   Updated July 24, 2024 at 5:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently this feature is not available in Amelia. Amelia can not work int hat way. When you integrate Zoom with Amelia you add a placehold ... Mashudu Daniel Rambau wpDataTable Chart Title Font sizeClosed   wpDataTables   Updated July 23, 2024 at 8:58pm   4 Most recent comment from Miloš Jovanović:Hello,No problem, thank you for clarifying about that H2 title, so it was not related to the Charts.I am glad to see that CSS helps to achieve a different font size for the HighChart titles, great.T ... keerthiseelan Responsive tableClosed   wpDataTables   Updated July 23, 2024 at 4:00pm   2 Most recent comment from Miloš Jovanović:Hello,If I understood, you would like to have one setting for Desktop screens on the table, to have it as "Limit table width to Page width"; while for mobile screens, in the Responsive Mode, it shoul ... Criselda Esmayan DateClosed Pre-purchase questions for wpDataTables   Updated July 23, 2024 at 3:57pm   2 Most recent comment from Miloš Jovanović:Hello Criselda,Yes, each appointment booking in Amelia is storing both the date when the booking was made by the customer and the date and time when the appointment is scheduled to happen.For example ... Christopher Ross Clear FiltersClosed   Master-Detail Tables for wpDataTables   Updated July 23, 2024 at 2:48pm   4 Most recent comment from Miloš Jovanović:Hi Christopher,Thank you for the access.Yes, when we hit 'Clear filters', there is an Ajax error on the front-end for this Table.Or, if we try using a specific filter, like "best for" "Busi ... Abner Setting up employeesClosed   Amelia   Updated July 23, 2024 at 1:50pm   2 Most recent comment from Aleksandar Vuković:Hello Abner. Thank you for reaching out to us.All Amelia's users are saved in the database, and databases don't allow multiple users to have the same email. The only way you can do this is ...