We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Danny Van Leeuwen Gefeliciteerd end titleClosed   Amelia   Updated July 22, 2024 at 5:16am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, you can change the text easily in customize section like this As for picture we don't have a built-in option to change the confetti icon yet, ... Uriahs Allow date filtering on Datetime columnClosed   wpDataTables   Updated July 19, 2024 at 8:23pm   2 Most recent comment from Miloš Jovanović:Hi Uriahs,Yes, at the moment there could be issues for a scenario like that.As we pointed out in the Date column Documentation;Issues to note:When working with Excel files, it’s the best to set the ... Chris Lambert-Shiels Leading zero stripped from phone numberClosed   wpDataTables   Updated July 19, 2024 at 7:22pm   2 Most recent comment from Miloš Jovanović:Hi Chris,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... shikha Table is getting greyed out when selecting any filter and its not displaying filtered resultsClosed   wpDataTables   Updated July 19, 2024 at 6:37pm   7 Most recent comment from Miloš Jovanović:Hi shikha,Sorry, I just remembered one bug we had for scrolling of Pages when we had Fixed Headers or columns combined with specific table settings.This was fixed in the later/new versions, so can yo ... David Szostek Attachment EditingClosed Pre-purchase questions for wpDataTables   Updated July 19, 2024 at 3:48pm   4 Most recent comment from David Szostek:Hi, Thank you. the Data column "Type" doesn't show as attachment: Editor input type CAN be attachment. This is what I am using.  For existing files, the thumbnail is huge. But if I upload a new ... Chris Amelia across multisite subsites?Closed Pre-purchase questions for Amelia   Updated July 19, 2024 at 2:00pm   3 Most recent comment from cskasler:I am working on this currently. I'll have a main site and the subsites will book by iframe. After the booking process will be created a WooCommerce order by Uncanny Automator. (You can make this ... Pankaj Choursia Need to buyClosed Pre-purchase questions for Amelia   Updated July 19, 2024 at 1:46pm   9 Most recent comment from Stefan Petrov:Hi Pankaj,Unfortunatelly, as said, we don't have the access nor the option to recover the data. You can still purchase a new license and install Amelia on a completely new Wordpress site, but the ... Jose Chacon Custom Periods of Time (slots)Closed   Amelia   Updated July 19, 2024 at 11:52am   4 Most recent comment from Aleksandar Vuković:You're welcome, Jose.Please feel free to reach out to us if you have any further questions or concerns! Bart De Bock Mollie SEPA paymentsClosed   Amelia   Updated July 19, 2024 at 10:52am   4 Most recent comment from Stefan Petrov:Hi Bart,Thanks for the credentials. We've just double-checked the backend, but regarding the first question, we are not sure what should changed with API. Since Mollie support suggested this, is ... Alessandro Ottavi Event in step bookingClosed Pre-purchase questions for Amelia   Updated July 19, 2024 at 10:48am   4 Most recent comment from Marko Davidović:Hello again,Amelia can not work like this plugin we have our own events and booking forms and they work in our way. To avoid speculating since we can not know your wishes exactly other then it can not ... Martin Sims FiltersClosed   wpDataTables   Updated July 19, 2024 at 9:53am   4 Most recent comment from Miloš Jovanović:Hi Martin, I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great d ... Lindsay I need AMELIA to NOT schedule appointmentsClosed   Amelia   Updated July 19, 2024 at 9:43am   8 Most recent comment from Marko Davidović:Hello again,Thank you for the compliments we try our best. As for your video we now understand what you want to achieve. So in that case you do not need Google integrations but you do not have to rem ... ABDUL ZAKARIYA Business paying on behalf of the ClientClosed   Amelia   Updated July 19, 2024 at 9:24am   2 Most recent comment from Stefan Petrov:Hi Adbul,Thanks for reaching out to us. The information entered in Amelia booking form has nothing to do with the Stripe credentials. The username and last name are stored in Amelia, while the custome ... Lorna Waterfield Query re. delayed paymentClosed Pre-purchase questions for Amelia   Updated July 19, 2024 at 8:27am   8 Most recent comment from Marko Davidović:Hello again,If you have the full version now please open a ticket in the Amelia category with your purchase code and please open a separate ticket for each question to keep things fair for all users. ... phuvatat szentessy Woocomerce Integration/Location Picker at Checkout PageClosed   Amelia   Updated July 19, 2024 at 7:09am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The checkout page you need to create on your own Amelia has nothing to with this. Amelia only provide the possibility so that you can accept payments via ...