As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Gonçalo Schedule not oppeningClosed   Amelia   Updated July 31, 2024 at 7:45am   2 Most recent comment from Stefan Petrov:Hi Gonçalo,Thanks for reaching out to us. Just logged in to your website to double check. I'm not able to see the popup loading even after a few tries. Have you tried clearing cache/cookies? Is ... Julio Segovia English / Spanish ServicesClosed   Amelia   Updated July 31, 2024 at 6:44am   4 Most recent comment from Marko Davidović:Hello again,Not exactly this is web design it is not due to Amelia. If you set it to Spanish it will show in Spanish if you set it to English it will show in English. You can look for solution online ... Brad Waller How long to get supportClosed   wpDataTables   Updated July 31, 2024 at 2:01am   4 Most recent comment from Miloš Jovanović:Hi Brad,Thanks for understanding.We will keep following up on the original ticket and going to close this one.If anything else comes up, please don't hesitate to open additional tickets, of cours ... steven wolff connect to google sheetsClosed   wpDataTables   Updated July 30, 2024 at 2:33pm   2 Most recent comment from Aleksandar Vuković:Hello Steven.Thank you for reaching out to us.Can you please share this Google Sheet with us (in a PRIVATE response), so I can check it out?We have no issues with this and you can test it out by crea ... Leopoldo Marrara syncronizationClosed Pre-purchase questions for wpDataTables   Updated July 30, 2024 at 2:28pm   2 Most recent comment from Aleksandar Vuković:Hello Leopoldo.Thank you for reaching out to us.1. Yes, changing the data in the source file will reflect on the table but you should not rearrange columns, delete them, or rename them if you're ... Rodney Ndaira events with bookable timeslotsClosed   Amelia   Updated July 30, 2024 at 12:09pm   8 Most recent comment from Uroš Jovanović:Hello Rodney,That is fine, let me know if you need further assistance with that.Let me know if you need further assistance. MORITSUNE Table ToolsClosed   wpDataTables   Updated July 30, 2024 at 11:58am   2 Most recent comment from Miloš Jovanović:Hello,Firstly our apologies for such a late reply on the original ticket.I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ ... Conor Chapman Preselect Booking Parameters not working/saving for step bookingClosed   Amelia   Updated July 30, 2024 at 11:39am   6 Most recent comment from Stefan Petrov:Hi Elisabeth,Please open a new, separate ticket with all the details and we will kindly provide assistance there.Thanks. Dinetta B Duncan Defect when creating an eventClosed Pre-purchase questions for Amelia   Updated July 30, 2024 at 11:37am   5 Most recent comment from Uroš Jovanović:Hello Dinetta,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as ... Alexandre Martignier Flexible price and simultaneous bookingsClosed Pre-purchase questions for Amelia   Updated July 30, 2024 at 11:20am   2 Most recent comment from Uroš Jovanović:Hello Alexandre,Thank you for reaching out to us.1. I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.This feature will be ... Daniel Redlinger Request for Sequential Timeslot Booking FunctionalityClosed   Amelia   Updated July 30, 2024 at 10:19am   2 Most recent comment from Stefan Petrov:Hi Daniel,Thanks for reaching out to us. Sorry to disappoint you, but currently, there is no option to configure this within Amelia features. Once configured, all timeslots will be visible on the fron ... Shamika Jay Specific Time slots for appoinmentsClosed   Amelia   Updated July 30, 2024 at 9:50am   6 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gla ... Leonard Callus Service time less than 30 minsClosed Pre-purchase questions for Amelia   Updated July 30, 2024 at 9:00am   4 Most recent comment from Stefan Petrov:Hi Leonard,You are welcome. Looking forward to seeing you as Amelia user. Feel free to test out our plugin, we have a 15-day money-back guarantee period so you can request a refund if it doesn't ... Jordi Important questionsClosed   Amelia   Updated July 30, 2024 at 8:58am   6 Most recent comment from Stefan Petrov:Hi Jordi,This is located in public/js/chunks/amelia-booking-events-CURRENT_VERSION_HASH.jsNotice the difference between amelia booking calendar and events  Richard Krone Version Number / WPENGINE.com security issueClosed Pre-purchase questions for wpDataTables   Updated July 30, 2024 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello Richard.Thank you for reaching out to us.This is a false positive since wpDataTables Lite and the full (premium) version of the plugin have the same slug (wpdatatables). The issue existed in th ...