We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Bilal Elementor not workingClosed   Amelia   Updated July 29, 2024 at 10:20am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This does not sound like Amelia issue but instead a some server issue but first please try out 2 ways to install Amelia 1. You can download Amelia from ... Jordi Associate a service to an eventClosed   Amelia   Updated July 29, 2024 at 9:47am   2 Most recent comment from Uroš Jovanović:Hello Jordi,I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.Please feel free to search through our feature suggestion p ... Anton Shylo TechnicalClosed   Amelia   Updated July 29, 2024 at 9:03am   2 Most recent comment from Uroš Jovanović:Hello Anton,Thank you for reaching out to us.Please note that my colleague has since responded to the ticket that you created. Lena Appointments DisappearingClosed   Amelia   Updated July 29, 2024 at 8:57am   2 Most recent comment from Aleksandar Vuković:Hello Lena.Thank you for reaching out to us.The only example where payments are registered but no appointment is made is when you're using WooCommerce as a payment integration. There are rules in ... Yuki Employee Approve Own AppointmentClosed   Amelia   Updated July 29, 2024 at 10:59am   7 Most recent comment from Marko Davidović:Hello again,The problem here is the minimum capacity of the service: We created a new employee and scheduled an appointment for service ID 1 for him. We tested the status update from the employee pane ... Jared Green Applying taxes to eventsClosed   Amelia   Updated July 29, 2024 at 8:21am   2 Most recent comment from Aleksandar Vuković:Hello Jared.Thank you for reaching out to us and sorry for the delayed response.Checking your website, I see that you're using the Events Calendar form, which is an old form. It is currently bei ... bkt Login Token Session ProblemClosed   Amelia   Updated July 29, 2024 at 7:24am   2 Most recent comment from Stefan Petrov:Hi bkt,Thanks for reaching out to us. The current logged-in customer shouldn't have access to the other links (emails). Once he books an appointment, he receives either an access link or credenti ... tom needham Notifications SMTP Google IssueClosed   Amelia   Updated July 29, 2024 at 7:20am   2 Most recent comment from Stefan Petrov:Hi Tom,Thanks for reaching out to us and thank you for providing the information and pointing it out. I'll make sure that I forward this information so we can update our documentation. Unfortunat ... Tjwan Oei Adding employees to servicesClosed   Amelia   Updated July 29, 2024 at 7:12am   2 Most recent comment from Stefan Petrov:Hi Tjwan,Thanks for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that� ... Andy De-activating and tablesClosed   wpDataTables   Updated July 29, 2024 at 6:47am   1 Most recent comment from Andy:We have a WP website problem and need to isolate where the issue is coming from. Does temporarily de-activating WpDataTables lose all the tables created? Thanks.THIS CAN BE CLOSED, NEW PRIVATE TICKET ... Ana Martinez Add discounts or coupons manuallyClosed   Amelia   Updated July 29, 2024 at 6:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not available in Amelia. You can not apply them from the backend the only way to do this is to book from incogni ... Robert Pothier Applying coupons on backendClosed   Amelia   Updated July 29, 2024 at 6:24am   4 Most recent comment from Stefan Petrov:Hi Ana,Apologies, but i would have to ask you to open a new ticket regarding your issue and we will kindly provide advanced support there.Thank you for your understanding.  Patrik Varga Multipe stripe account payoutClosed   Amelia   Updated July 29, 2024 at 5:53am   2 Most recent comment from Uroš Jovanović:Hello Patrik,Thank you for reaching out to us.For this purpose, you can take a look at the Stripe Connect option in Amelia.We have long offered standard Stripe integration, but Stripe Connect takes c ... Vanessa Klaas Unable to add existing WP users as EmployeesClosed   Amelia   Updated July 29, 2024 at 5:48am   7 Most recent comment from Marko Davidović:Hello again,In Amelia you must not add several roles to one user. This will create conflict of roles and Amelia will not work properly.Each user must have only one role and separate mail and sepa ... Jordi Export and Import eventsClosed   Amelia   Updated July 29, 2024 at 5:43am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.There are two things1. Employee needs to be added to an events so that this can be shown in the calendar2. If you have add them already but they were not ...