We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Philippe Weickmann Salon A. LatourClosed   Amelia   Updated April 17, 2025 at 5:36am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. When you have several questions or issues please open a new seperate ticket, and we will help you there. In that way, issues and questions that are relat ... Faraz How to get url from another column   wpDataTables   Updated April 16, 2025 at 4:13pm   3 Most recent comment from Faraz:Thanks. This has solved it for me. fabien hunault Update   wpDataTables   Updated April 16, 2025 at 2:21pm   2 Most recent comment from Miloš Jovanović:Hello, You've purchased our Starter Plan, which comes with certain limitations compared to the higher-tier plans such as Standard, Pro, and Developer. As shown in your screenshot, SQL tables are ... HK Appointment / Event event info to/in woocommerceClosed   Amelia   Updated April 16, 2025 at 2:18pm   6 Most recent comment from HK:Hello, Thanks for the feedback, it's indeed because of the new version of the cart and checkout component of woocommerce which now uses react and js component. And which also removed all hooks an ... Filipe Login/Register on bookingClosed   Amelia   Updated April 16, 2025 at 1:09pm   2 Most recent comment from Stefan Petrov:Hi Filipe, Thanks for reaching out to us. Unfortunately, at this time, there is no option to require customers to log in before booking. All customers who access your booking form can make a reservati ... Francesca Kendall HairdressersClosed   Amelia   Updated April 16, 2025 at 12:57pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. At this time, unfortunately, the feature you're referring to is not available in Amelia. Supporting such a use case would result in a double booking ... Peter Mantos Support for Outlook DestopClosed   Amelia   Updated April 16, 2025 at 12:53pm   2 Most recent comment from Stefan Petrov:Hi Peter, Thanks for reaching out to us. This would be a great addition to our plugin. I see that you also provided a manually, which is great. I would kindly suggest you to reach out to this email ad ... Against The Odds Step by step booking form preselect parameters not workingClosed   Amelia   Updated April 16, 2025 at 12:45pm   17 Most recent comment from Stefan Petrov:Hello, Unfortunately, I don't have positive news at the moment as the fix has not been created yet. It has already been forwarded to the developers, and the fix will be included as part of a futu ... Frederik Zeroes not appearing in wpDataTableClosed   wpDataTables   Updated April 16, 2025 at 11:26am   2 Most recent comment from Miloš Jovanović:Hello, My sincere apologies—we experienced serious issues with this ticketing system. In the meantime, I found your new ticket and replied to the issue there:https://tmsplugins.ticksy.com/ticket/383 ... Zach Conditional formatting   wpDataTables   Updated April 16, 2025 at 11:14am   1 Most recent comment from Zach:I have a table that currently colors cells different colors for different thresholds: green if they’re above 60, yellow if below 60 but above 50, and red below 50.I need to add a conditional formatt ... Tara Download AppointmentsClosed   Amelia   Updated April 16, 2025 at 11:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently this feature is not available in Amelia. This option does not exist at this time there is payment date but not created date. In ... Lea Saban Calendar   Amelia   Updated April 16, 2025 at 11:02am   9 Most recent comment from Uroš Jovanović:Hello Lea, Thank you for the update on this. Please check if you can see the booking form on page when you are not logged in WordPress or when you are looking form the incognito mode? If this is the c ... Dirk Popen Amelia not adding events to woocommerce shopping cartClosed   Amelia   Updated April 17, 2025 at 11:45am   7 Most recent comment from Marko Davidović:Hello again, We just got the feedback from our colleagues and they have told us that the issue is that the WooCommerce product must be a "Simple product" and marked as virtual in order to work with ... Dmytro Elementor dropdown menus are not workingClosed   wpDataTables   Updated April 16, 2025 at 9:35am   3 Most recent comment from Miloš Jovanović:Hello, My sincerest apologies—we encountered significant issues with our ticketing system. Some tickets were mistakenly marked as "replied" even though they hadn’t received a response, which cause ... Sanskar Error in the plugin   Amelia   Updated April 16, 2025 at 9:32am   9 Most recent comment from Uroš Jovanović:Hello Sanskar, Thank you so much for the update—glad to hear you got it sorted! I really appreciate the suggestion about adding an error log for the captcha. I’ll definitely pass that along to our ...