We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Linda Piper add to tableClosed Pre-purchase questions for wpDataTables   Updated March 21, 2018 at 10:42am   2 Most recent comment from [deleted]:Hi Linda Piper,Thank you for the purchase.You can find purchase key when you go to https://codecanyon.net/downloads. You have to be logged in with the account that you used when you purchased the p ... David Multiple tablesClosed Pre-purchase questions for wpDataTables   Updated March 21, 2018 at 9:49am   2 Most recent comment from [deleted]:Hi David,Thank you for your inquire.We do not have that functionality built in but it shouldn't be a problem to develop it as long as both table have same column to apply search to. For e.g. both tab ... Josan1965 wpDataTables and Elementor page builderClosed Pre-purchase questions for wpDataTables   Updated March 21, 2018 at 9:44am   2 Most recent comment from [deleted]:Hi Josan,Thank you for your inquire.At this moment we fully support Visual Composer with integrated widgets. Other page builders can be used by placing shortcodes on appropriate section or using butt ... Andrew Lim Can't get to configuration pageClosed   wpDataTables   Updated March 21, 2018 at 8:07am   8 Most recent comment from Isidora Markovic:HI androofoo,Our plugin is working with most of the plugins and themes, but conflicts with third party plugins or themes are always possible due to the nature of WP.  You can take a look about  ver ... zjaria plugin setupClosed   Powerful Filters for wpDataTables   Updated March 20, 2018 at 2:34pm   4 Most recent comment from Miloš Jovanović:HI zjaria,Unfortunately I can not login to your site ( attachment) Can you please investigate that.Best regards. Charmian WP datachart insertingClosed   wpDataTables   Updated March 20, 2018 at 1:22pm   2 Most recent comment from Isidora Markovic:HI Charmian,Thank you for your purchase.Unfortunately we don't have integration with Elementor pro at the moment. We have Visual Composer integration. You can copy shortcode of the chart that you nee ... offik TIMEDIFFClosed   wpDataTables   Updated March 20, 2018 at 1:09pm   4 Most recent comment from Isidora Markovic:HI Miloš,You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a revie ... BestSolution My template is not working with singel fileClosed   Report Builder for wpDataTables   Updated March 20, 2018 at 1:00pm   7 Most recent comment from [deleted]:Hi Vilfred,There is no option to preserve line breaks from source file in the report but it is very good idea and we will take a look at it.  fasilasol In the backoffice a have not the option SeriesClosed   wpDataTables   Updated March 20, 2018 at 12:48pm   6 Most recent comment from Miloš Jovanović:HI fasilasol,You are welcome.Hope that you will find the solution.Best regards. Graham Technical - date entry issueClosed   wpDataTables   Updated March 20, 2018 at 10:27am   2 Most recent comment from Isidora Markovic:Hi Graham, Thank you for your purchase. Yes that is the default behavior of the datepicker, but you can change it in file  wp-content/plugins/wpdatatables/assets/js/wpdatatables/wdt.funcs.js aroun ... coltding Blank fields in reportClosed   Report Builder for wpDataTables   Updated March 20, 2018 at 10:21am   6 Most recent comment from [deleted]:Hi coltding,We didn't have any updates on Report Builder. We are currently working on other add-ons and for the Report Builder next main update will be related with PDF exporting.  Angel Link queries in wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated March 20, 2018 at 9:57am   18 Most recent comment from [deleted]:Hi Angel,It is possible to disable pagination by choosing all in "Default rows per page" option. There is option to hide each element that you mentioned separately. You can find more info about it in ... BYMORPHEUS Turkish String (UFT8) Character ProblemClosed   Gravity Forms integration for wpDataTables   Updated March 19, 2018 at 4:33pm   9 Most recent comment from Isidora Markovic:HI BYMORPHEUS,You are welcome.   If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review on CodeC ... Paul D. KPOGNON Collapse colomns on computerClosed   wpDataTables   Updated March 19, 2018 at 4:15pm   6 Most recent comment from Miloš Jovanović:Hi Paul,If you are logged in to Envato market you should be able to write a review on this link.Thank you. sungbin Loading Table title/Search/Info block ect.Closed   wpDataTables   Updated March 19, 2018 at 1:06pm   8 Most recent comment from Isidora Markovic:Hi sungbin,You are welcome.  I am glad that now tables is working fine. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if ...