We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

rieffjj Label generationClosed   Report Builder for wpDataTables   Updated March 15, 2018 at 8:48am   4 Most recent comment from [deleted]:Hi rieffjj,The template that you have created is not good. Can you please explain me what kind of report you want to generate. For example you can fill it manually and send me .docx file so I can see ... certiprof connection with external databaseClosed   wpDataTables   Updated March 14, 2018 at 5:36pm   4 Most recent comment from Miloš Jovanović:Hi certiprof, Ok here are some ideas what to look in order to set the separate connection. First check if the firewall might cause this problem. Also please check with the hosting company because i ... diegoctor Problem editing and inserting valuesClosed   wpDataTables   Updated March 14, 2018 at 2:00pm   8 Most recent comment from Miloš Jovanović:HI Diego,Good job, glad to hear that.May I kindly ask you to open a ticket in Report builder category so we can keep our "one issue per ticket" policy.Best regards. docbryan56 Williams PlaceholdersClosed   Powerful Filters for wpDataTables   Updated March 14, 2018 at 11:01am   2 Most recent comment from Miloš Jovanović:HI docbryan56,Thank you for your purchase.Can you please tell me did you follow the guide from our documentation and use Current user ID as a placeholder.If you have any example can you please send m ... Rick Smith Gravity and wpdatatable shortcode on same pageClosed   Gravity Forms integration for wpDataTables   Updated March 14, 2018 at 10:14am   13 Most recent comment from Miloš Jovanović:HI Rick,Glad to hear that, you are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a lot to u ... Robert Barnes Ajax error 504Closed   wpDataTables   Updated March 14, 2018 at 9:58am   16 Most recent comment from Isidora Markovic:Hi Robert,You are welcome.I hope that developers will find a solution.Best regards. dmanexe Column settings (data, conditional formatting, etc) not workingClosed   wpDataTables   Updated March 14, 2018 at 9:55am   3 Most recent comment from Isidora Markovic:Hi dmanexe,Thank you for your purchase.It's looks like that you have some conflict with other plugin. Can you please deactivate one by one and see which one cause the issue? alanpsimmonds Modal Edit popup not showingClosed   wpDataTables   Updated March 13, 2018 at 4:16pm   6 Most recent comment from Miloš Jovanović:HI Alan,Thank you for sharing the solutions with us.I will forward this to my team and hopefully we can discuss about adding this code modification for the next update.Let me know if you find any is ... Dil Google Sheets accessClosed   wpDataTables   Updated March 13, 2018 at 2:05pm   13 Most recent comment from Miloš Jovanović:HI Dil,I will also investigate with the button and the shareable link.In our older versions both links was valid and you could create a table from them.Then Google changed something without letting u ... Dil editing selected columns onlyClosed   wpDataTables   Updated March 13, 2018 at 11:33am   4 Most recent comment from Isidora Markovic:Hi Dil,You are welcome.   If you have any more issues feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon o ... Mike Brewer wp_user and wp_usermeta reportsClosed Pre-purchase questions for wpDataTables   Updated March 13, 2018 at 11:13am   2 Most recent comment from [deleted]:Hi Mike Brewer,Thank you for the inquiry.It is possible to create wpDataTable from the MySQL query. If you can get the data that you want in phpMyAdmin or any other database management software with y ... Mes Alumni loading issue in front EndClosed   wpDataTables   Updated March 13, 2018 at 10:53am   4 Most recent comment from Miloš Jovanović:Hi Mes,There are no errors in the error log that might be related to not loading the table.This is probably happening because of the possible values in the table that are set for filtering, there are ... Andre Paid Subscription database examplesClosed Pre-purchase questions for wpDataTables   Updated March 13, 2018 at 10:27am   2 Most recent comment from [deleted]:Hi Andre,Unfortunately I don't know any application similar to this that you have described.You can try our sandbox site: Front-end & Back-end - you can find a fully functional version there to tr ... Javier First column does not save changes, the rest works well.Closed   Powerful Filters for wpDataTables   Updated March 13, 2018 at 10:19am   12 Most recent comment from Miloš Jovanović:HI Javier,Thank you very much for your 5 star review.If you have any more issues feel free to open a new ticket, we will gladly help.i will close this ticket for you.Best regards. Gordon Christie Pagenation ControlsClosed   wpDataTables   Updated March 13, 2018 at 10:09am   8 Most recent comment from Isidora Markovic:HI Gordon,It is done. We made some changes in our plugin so now pagination will work fine. This will be included in next update so you don't have to worry about this changes. If you still seeing the ...