We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ted Esler Gravity Forms and wpTables data entryClosed Pre-purchase questions for wpDataTables   Updated March 12, 2018 at 10:23pm   2 Most recent comment from [deleted]:Hi Ted,Thank you for your inquire.We recently extend this option to work with Gravity form Add-on an it will be included in next version of the Add-on. It will hit testing stage in next few days and w ... fergusrae No editing possible on column settingsClosed   wpDataTables   Updated March 12, 2018 at 5:40pm   18 Most recent comment from Miloš Jovanović:Hi Fergus,The pleasure is mine.Best regards. hardingnj CSS conditional formatting issueClosed   wpDataTables   Updated March 12, 2018 at 5:13pm   4 Most recent comment from Isidora Markovic:Hi hardingnj,We are working on improvement of our documentation and also FAQ section where you will find a lot of useful information about plugin functionality and lot more. hardingnj Column sortingClosed   wpDataTables   Updated March 12, 2018 at 5:10pm   3 Most recent comment from Isidora Markovic:Hi hardingnj,Thank you for your purchase.Yes you can set with option Use as default sorting column to sort specific column on load table. If you want to on click on column header sort only one direc ... Dil set up manual data tableClosed   wpDataTables   Updated March 12, 2018 at 4:37pm   4 Most recent comment from Miloš Jovanović:HI Dil,You are welcome.Best regards. wtun Loader continuously loading....Closed   Report Builder for wpDataTables   Updated March 12, 2018 at 10:47am   2 Most recent comment from Miloš Jovanović:HI Win,Thank you for your purchase. Unfortunately in order to use any of our Addons you must have the full version of our plugin. You can see in our documentation  * Report Builder is an add-on f ... Scott wp-data table toolset relationshipsClosed Pre-purchase questions for wpDataTables   Updated March 12, 2018 at 10:35am   4 Most recent comment from [deleted]:Hi Scott,Yes probably when you want to retrieve the data from WordPress postmeta you'll have to use JOINs. wpDataTables have feature where you can easily create wpDataTable from WordPress database. Y ... Bryan Morgan gravity formsClosed Pre-purchase questions for wpDataTables   Updated March 12, 2018 at 10:26am   2 Most recent comment from [deleted]:Hi Bryan Morgan,Thank you for the inquiry.Maybe something that you might be interested are Front-end editable tables. You can take a look at Creating editable tables in WordPress using wpDataTables ... sbellpanaprint Functioning wpdatatablesClosed   wpDataTables   Updated March 12, 2018 at 6:56am   7 Most recent comment from Isidora Markovic:HI Steve,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.It's looks like that cache cause the issue. Can you please clear the cache ... maevapn Turn on server-side processing once more than X rowsClosed   wpDataTables   Updated March 11, 2018 at 8:30pm   6 Most recent comment from Miloš Jovanović:Hi maevapn,Can you please send me here that file so I can take a look.Best regards. Leandro Lopez Add numbers to default rows per pageClosed   wpDataTables   Updated March 11, 2018 at 7:38pm   4 Most recent comment from Miloš Jovanović:HI Leandro Lopez,We are currently in the testing stage for the update of the plugin, so I hope that the next update will be released in next 3-4 weeks.Best regards. maevapn Please provide a proper .pot (template) file for localizationClosed   wpDataTables   Updated March 9, 2018 at 12:11pm   4 Most recent comment from maevapn:That's ok, I did a source scan of my own. Will wait for your PO in the text release. It should be a POT (t=template) by the way. There should be only one template and then a PO for each language. web_kings ChartClosed   wpDataTables   Updated March 9, 2018 at 9:44am   2 Most recent comment from Miloš Jovanović:Hi web_kings,Thank you for your purchase.You will need  to make some changes in code in file : /wp-content/plugins/wpdatatables/source/class.wpdatachart.php around line 1584 case 'int':    $r ... ASCThomas Table & Chart unavailable after updating csv fileClosed   wpDataTables   Updated March 9, 2018 at 9:01am   7 Most recent comment from Isidora Markovic:Hi ASCThomas,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and reso ... Laura import excelClosed Pre-purchase questions for wpDataTables   Updated March 9, 2018 at 8:14am   7 Most recent comment from [deleted]:Hi Laura,I am glad that you have found solution by your own.