We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frank Surget Unable to save new tablesClosed   wpDataTables   Updated March 19, 2018 at 10:29am   4 Most recent comment from Isidora Markovic:Hi Frank,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you found a solution. Some cust ... alcides_guara Can not upgrade from the frontendClosed   wpDataTables   Updated March 16, 2018 at 6:31pm   8 Most recent comment from Miloš Jovanović:Hi alcides_guara,The pleasure is mine, you are welcome.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It mean ... Rhonda Stark Cannot upload PDF file as an attachment.Closed   wpDataTables   Updated March 16, 2018 at 1:35pm   6 Most recent comment from Miloš Jovanović:HI Rhonda,No problem at all.Glad to be able to help.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. It means a ... ollirinne HTML Editor configurationClosed   wpDataTables   Updated March 16, 2018 at 12:39pm   2 Most recent comment from Miloš Jovanović:HI Olli,Thank you for your purchase.Sorry but I did not quite understand what are you tying to achieve. Can you please describe me more or send me some example so I can give you my suggestion.Best ... stephens1215 Placeholders and calculated columnsClosed   wpDataTables   Updated March 16, 2018 at 12:24pm   4 Most recent comment from Miloš Jovanović:Hi stephens1215,Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and r ... Sune Editing Front End TableClosed   wpDataTables   Updated March 16, 2018 at 12:17pm   2 Most recent comment from Miloš Jovanović:Hi Sune,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effici ... awoodwell ChartsClosed   wpDataTables   Updated March 16, 2018 at 11:45am   8 Most recent comment from Miloš Jovanović:Hi Aaron,I just spoke with my college which implemented charts for our plugin and unfortunately the chart spacing can not be changed as the all chart have the fixed width for the container.Also I wil ... Stuart Issue creating tablesClosed   wpDataTables   Updated March 16, 2018 at 10:27am   2 Most recent comment from Isidora Markovic:Hi Stuart,Thank you for your purchase.Can you please open Inspect element-Console and try to make it again and see is there some errors. If you have please take a screenshot so we can see it.Also if ... Aaron Front-End Editing PermissionsClosed   wpDataTables   Updated March 16, 2018 at 9:51am   2 Most recent comment from Isidora Markovic:HI Aaron,Thank you for your purchase.That is not possible with built in features of plugin, but you can use some css. To hide new and delete buttons you can add this CSS on Custom CSS field on wpDat ... lasit01 Hover textClosed   wpDataTables   Updated March 15, 2018 at 5:10pm   2 Most recent comment from Isidora Markovic:Hi lasit01,Thank you for your purchase.Unfortunately that is not possible with built in features of plugin. It require some code customization. avalonwebmedia WP Post Categories arrayClosed   wpDataTables   Updated March 15, 2018 at 3:46pm   3 Most recent comment from Miloš Jovanović:HI avalonwebmedia,Thank you for your purchase and thank you for sharing the solution with us and other customers.Good job on finding the solution.If you have any more issues feel free to open a new t ... Rhonda Stark Question about AttachmentsClosed   wpDataTables   Updated March 15, 2018 at 1:57pm   6 Most recent comment from Rhonda Stark:Thanks! And I'm still working on the plugin .. spoke too soon .. I was logged in as admin when I was testing. So need to figure it out when logged in as subscriber. Will update when I figure it out : ... Patrick Kellogg chartsClosed   wpDataTables   Updated March 15, 2018 at 9:20am   2 Most recent comment from Isidora Markovic:HI Patrick,Thank you for your purchase.Our plugin supports most use chart types for all three categories(Google chart, Highchart and Chart.js).There is a huge number of different chart types and depe ... Linda Piper can wpdatatables display submission data from Ninja formsClosed Pre-purchase questions for wpDataTables   Updated March 15, 2018 at 9:08am   2 Most recent comment from [deleted]:Hi Linda,Thank you for your inquire.Our plugin has an option to create a table from MySQL query so, if you can write a query which will return desirable results you can use that as source for creating ... Graham Shortcode parameters for manual tablesClosed   wpDataTables   Updated March 15, 2018 at 8:50am   6 Most recent comment from Isidora Markovic:Hi Graham,Unfortunately that is not possible with built in features of plugin. You can set the predefined value, but can't be change dynamically.