We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michael Ristoff 24 Hour ServiceClosed   Amelia   Updated October 25, 2018 at 7:14pm   2 Most recent comment from [deleted]:Hi Mfristoff,Thank you for your inquiry,Unfortunately something like this isn't possible at the moment, the customers can only book time slots in one day, we do not support booking of days. It would b ... Carl Nasal Including related ID in new recordClosed   wpDataTables   Updated October 25, 2018 at 1:11pm   3 Most recent comment from Carl Nasal:Great tips. I’m sure one of those will work.Thanks!Carl Carl Nasal 2-column formClosed Pre-purchase questions for wpDataTables   Updated October 25, 2018 at 10:11am   5 Most recent comment from Carl Nasal:Thanks, I'll try that!Carl eric specific​ table headerClosed   wpDataTables   Updated October 25, 2018 at 9:51am   4 Most recent comment from Miloš Jovanović:Hi eric,Glad to hear that you found a solution.One hint if you want to add custom CSS classes, take a look at this topic from our documentation.Best regards. Rahul Wpdatatables issueClosed   wpDataTables   Updated October 24, 2018 at 2:11pm   5 Most recent comment from Miloš Jovanović:HI Rahul,MIlan is not at the office right now but I will try to help you out.Can you please tell  me did you checked Follow table filtering option for the chart?Best regards. Yannick Cant edit a tableClosed   wpDataTables   Updated October 24, 2018 at 1:42pm   4 Most recent comment from Miloš Jovanović:Hi Yannick,Can you please tell me did you made some changes to the Google spreadsheet file after you created a table.For example:-change the name of the column-change the position of the column- dele ... yeshoda Edit page of wpDataCharts shows blank when try to edit the chartClosed   wpDataTables   Updated October 24, 2018 at 11:51am   6 Most recent comment from Miloš Jovanović:Hi yeshoda,You are welcome.Have a nice day.Best regards. David Wood Header rows over 2 columns?Closed   wpDataTables   Updated October 24, 2018 at 10:06am   3 Most recent comment from David Wood:Hi Bogdan,Thanks for your reply. It would be a good feature and I'm happy it's on your to do list. Look forward to that update... damodaranudas Spanish Translate not workClosed   Amelia   Updated October 24, 2018 at 10:06am   4 Most recent comment from [deleted]:Hi damodaranudas,1. Can you please send me the URL of the page where you've added Amelia shortcode?2. Please provide me a temporary WP-admin login for your site where this happens, so we could log i ... FreshySites Custom Date FormatClosed   wpDataTables   Updated October 24, 2018 at 6:20am   4 Most recent comment from Raudels:Plus oneMy mysql table column is type "DATE" in the yyyy-mm-dd format.Within wpdatatables I have to change the data type to string to display properly, otherwise it shows up as DD/MM/YYYYWith the MM A ... Brian Front-end callback for when the table is first loadedClosed   wpDataTables   Updated October 23, 2018 at 4:54pm   5 Most recent comment from FreshySites:Is it possible to have jQuery that runs during page load and then ALSO during the callback? I'd like to run code for both cases, but don't want to have to duplicate the jQuery statements. Christina upgradeClosed   wpDataTables   Updated October 23, 2018 at 9:50am   2 Most recent comment from Miloš Jovanović:Hi Christina,Thank you for your purchase.Unfortunately at the moment this is not possible but we are working to add this functionality in some of our next versions of the plugin.As for now you can ma ... Jay Simpson full_nameClosed Pre-purchase questions for wpDataTables   Updated October 23, 2018 at 7:52am   3 Most recent comment from [deleted]:Hi Jay,Thank you for your inquire.Glad to hear that you found a solution. If you have any more question do not hesitate to ask. MONA M LILL Parse errorClosed Pre-purchase questions for wpDataTables   Updated October 22, 2018 at 7:52pm   10 Most recent comment from loweprojects:Hi Miljko Much appreciated. The server does have plenty of memory, but I tried downloading the file from Code Canyon, unzipping it, and FTP'd the directory to the wp site as per your g ... michiiee Again some css styling questionsClosed   wpDataTables   Updated October 22, 2018 at 2:25pm   5 Most recent comment from michiiee:Hi Bogdan,thanks i got it know. I am working with WPBakery Page builder. Allocating a text field with  a class name and refering to it in the css of that page with.testdisabledelete .DTTT_button_ ...