We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Thepaky91 Row groupingClosed   wpDataTables   Updated October 29, 2018 at 11:00am   2 Most recent comment from [deleted]:Hi Pasquale,Unfortunately there is no easy way to implement Row grouping with server side enabled. Because there is an option to write a query in our plugin it could become really complex to manipul ... trES2A problem while creating new categoryClosed   Amelia   Updated October 29, 2018 at 10:49am   2 Most recent comment from [deleted]:Hi trES2A,Thank you for the purchase.I already replied to you on the separate ticket, so I will close this one. trES2A problem while creating new categoryClosed Pre-purchase questions for Amelia   Updated October 29, 2018 at 10:48am   2 Most recent comment from [deleted]:Hi trES2A,Thank you for the purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effic ... huree Mobile tableClosed   wpDataTables   Updated October 29, 2018 at 10:38am   2 Most recent comment from Miloš Jovanović:Hi huree,Thank you for your purchase.Probably you set for some columns to be hidden on mobile or tables in that column settings.You can take a look at our documentation to see where you can enable or ... dentvii HTML Email NotificationClosed   Amelia   Updated October 29, 2018 at 10:31am   8 Most recent comment from [deleted]:Hi dentvii,We will review all feedback this week and we will add new ideas on the list. Andy Fuchs GeoLocation (callback)Closed Pre-purchase questions for wpDataTables   Updated October 29, 2018 at 10:14am   2 Most recent comment from [deleted]:Hi Andy,Thank you for your inquire.a) add a button (or something) to trigger the geo-lookup?Do you need to add this button on filters or on editing functionality. Please describe me this in little  ... Thepaky91 Add formula column with conditionsClosed   wpDataTables   Updated October 29, 2018 at 9:55am   2 Most recent comment from [deleted]:Hi Thepaky91,Thank you for your purchase. Unfortunately we do not support conditions in formula column at this moment.   monatech Stripe Payment "Zip" requirementClosed   Amelia   Updated October 28, 2018 at 9:21pm   3 Most recent comment from monatech:Thanks for the update. Please close this ticket. Carl Nasal Error when searching a MySQL table with a CONCAT() fieldClosed   wpDataTables   Updated October 26, 2018 at 4:02pm   4 Most recent comment from James Morley:I just had exactly this problem and creating a View solved it! Denise Scheduling Classes - restricting times a service can be bookedClosed   Amelia   Updated October 26, 2018 at 3:48pm   7 Most recent comment from Denise:Ok thanks, you can close this ticket.  Johanna Payment MethodsClosed   Amelia   Updated October 26, 2018 at 2:07pm   6 Most recent comment from Johanna:Hi Milos,ok, I understand that. Thanks for letting me know.Johanna cayfer256 cannot activateClosed   wpDataTables   Updated October 26, 2018 at 1:22pm   2 Most recent comment from [deleted]:Hi cayfer256,Thank you for your purchase.This error occurs when you have PHP version lower than 5.6 installed on your server. From version 2.3 our plugin require PHP version 5.6 or higher and we stro ... monatech SMS Gateways / Appley Pay (Stripe)Closed Pre-purchase questions for Amelia   Updated October 26, 2018 at 9:25am   4 Most recent comment from [deleted]:Hi monatech,"Thanks for the quick response. Based on your replies I am have purchased your plugin. Please can you give me an approximate date when you expect the SMS functionality to be introduced."- ... Jay Simpson Powerful filtersClosed Pre-purchase questions for wpDataTables   Updated October 26, 2018 at 9:02am   2 Most recent comment from [deleted]:Hi Jay,Thank you for your inquire.We have option to filter the table by passing the filter parameter through URL. You can find more information about it in our - Documentation. We have plans to integ ... monatech Work Hours | SettingsClosed   Amelia   Updated October 25, 2018 at 11:48pm   1 Most recent comment from monatech:I am only able to select full hours e.g. 09:00, 10:00 instead of half hours, e.g. 08:30, 09:00 , 09:30 etc. for opening hours. Please can you fix this? ThanksUPDATE: I figured out how to solve this. ...