As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

vaclavkrizek Customer cancelClosed   Amelia   Updated March 27, 2019 at 10:38am   10 Most recent comment from Miloš Jovanović:HI michal,Sorry to disappoint you but at the moment something like this is not possible to achieve with the plugin built in features at the moment.It would be great if you could suggest this feature ... Ludwig Arcache Give Amelia permissions to EditorsClosed   Amelia   Updated March 27, 2019 at 10:25am   2 Most recent comment from Isidora Markovic:Hi Ludwig,Thank you for your purchase.Our roles are built for our plugin and it is not  intended for other integration or plugins. If you need to expand permissions for our roles, my suggestion is ... Lucas Daniel Flores Importing data from Excel but some cells are formulasClosed Pre-purchase questions for wpDataTables   Updated March 27, 2019 at 10:10am   2 Most recent comment from Isidora Markovic:Hi Lucas,Thank you for your interest in wpdatatables.When working with Excel-based tables, please note 2 things: Formulas and merged cells are not supported,They generally work slower than CSV-files, ... Rico Cofani travel cost featureClosed Pre-purchase questions for Amelia   Updated March 26, 2019 at 5:16pm   2 Most recent comment from [deleted]:Hi Rico,Thank you for your interest in our plugin.Unfortunately something like this is not possible with our plugin at the moment. We would be more than grateful if you could suggest this feature on o ... Dany a hairdresser several clientsClosed Pre-purchase questions for Amelia   Updated March 26, 2019 at 5:09pm   4 Most recent comment from [deleted]:Hi Dany,The only way to do this is to set duration for 45 minutes and to add a Text Content custom field that would appear in the next step of the booking process where your customers will see a note, ... Luca Different services same employeeClosed   Amelia   Updated March 26, 2019 at 11:49am   2 Most recent comment from Isidora Markovic:Hi Luca,Thank you for your purchase.We notice that you open two tickets with same question, and we already answer you in first one. We will close this one. Thank you for understanding.Best regards. monoazulweb Pagination optionsClosed   wpDataTables   Updated March 26, 2019 at 8:09am   10 Most recent comment from Aleksandar Vuković:Excellent, monoazulweb.Thanks for letting me know!If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Kalevi Luusua TranslatingClosed   Amelia   Updated March 25, 2019 at 6:19pm   1 Most recent comment from Kalevi Luusua:Hi, I'm translating the plugin to Swedish language, and have encountered one problem so far. 1. The "Continue" button seems to be hardcoded? I can't find it in the .po file. So where, or in ... Jrm57 Translation quantityClosed   Amelia   Updated March 25, 2019 at 3:58pm   2 Most recent comment from Isidora Markovic:Hi Jrm57,Thank you for your purchase.From screenshot that you provide we can see that that string is not part of our plugin. My suggestion is to contact WooCommerce support and check how you can tran ... Rob Gorrie MySQL SSLClosed   wpDataTables   Updated March 25, 2019 at 1:42pm   4 Most recent comment from Aleksandar Vuković:I see Rob.We don't have those settings built-in the plugin.You'd need to place the certificate in a path. You can take a look on this link  few solutions how to set that. Also you can f ... yasmine assign a period to a serviceClosed   Amelia   Updated March 25, 2019 at 12:28pm   6 Most recent comment from Miloš Jovanović:Hi Yasmine,OK, I saw that you opened a new ticket and I will answer you there.Best regards. texhill catagories/services not displayingClosed   Amelia   Updated March 25, 2019 at 12:21pm   6 Most recent comment from Miloš Jovanović:HI texhill,Sorry for late response, we are not working on weekends.Can you please tell what is the current issue now, I can see all of the categories and services.Best regards. Jrm57 2 customers accountsClosed   Amelia   Updated March 25, 2019 at 12:04pm   2 Most recent comment from Miloš Jovanović:HI Jerremy,Thank you for your purchase.Sorry but I did not quite understand this use case, can you please describe me more or send me some example/screenshot so I can understand it better.Best regards ... Michael White AccomodationClosed Pre-purchase questions for Amelia   Updated March 25, 2019 at 11:47am   2 Most recent comment from [deleted]:Hi Michael,Thank you for your interest in our plugin.Unfortunately our plugin cannot be used for accommodation booking at the moment since we don't support multi-days bookings. At the moment only ... Enrique Is it possible to translate Amelia plugin?Closed Pre-purchase questions for Amelia   Updated March 25, 2019 at 11:44am   2 Most recent comment from [deleted]:Hi Enrique,Thank you for your interest in our plugin.Yes of course, you can translate the plugin using Loco Translate, Poedit or some other translation plugin. At the moment we have several translatio ...