We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Vasiliy The issue of language translationClosed Pre-purchase questions for Amelia   Updated March 13, 2019 at 2:18pm   2 Most recent comment from [deleted]:Hi Vasiliy,Thank you for your interest in our plugin.At the moment we don't have the Russian translation, however you can easily translate the plugin using Poedit, Loco Translate or some other third p ... Roxane Leroy Conversion trackingClosed   Amelia   Updated March 13, 2019 at 1:53pm   11 Most recent comment from Isidora Markovic:Hi JulienLike I said in previous ticket about the future questions: When you are posting on ticket that are not yours or have questions or issues which are not related to the title of the active tic ... Beth Sanders Stripe PaymentClosed   Amelia   Updated March 13, 2019 at 1:46pm   4 Most recent comment from Miloš Jovanović:Hi Beth,Sorry for late response we had company yearly meetings in the past 3 days.When you enable stripe payment the credit card option will be visible on the booking page , as I can see Credit card ... Beth Sanders Stripe IntegrationClosed   Amelia   Updated March 13, 2019 at 1:34pm   2 Most recent comment from Miloš Jovanović:HI Beth,Thank you for your purchase.I just saw that you opened a same ticket so I will close this one and we can continue on other one.Best regards. Michael_Rieder Column CalculationClosed Pre-purchase questions for wpDataTables   Updated March 13, 2019 at 12:17pm   5 Most recent comment from Miloš Jovanović:HI Michael,No problem, glad to hear that you managed to find a solution, good job.Best regards. frank_fuenfstueck Shortcode is not working anymoreClosed   Amelia   Updated March 13, 2019 at 11:55am   2 Most recent comment from Miloš Jovanović:HI frank_fuenfstueck,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s th ... LukeDanielson Change pricing labelsClosed   Amelia   Updated March 13, 2019 at 11:51am   2 Most recent comment from Isidora Markovic:Hi LukeDanielson,Thank you for your purchase.Yes in Label settings you can only change it for "Employees" and "Services." You can change it by modifying core files of plugin.In file wp-content/plugi ... kathrynhas Sending appointments to two accountsClosed   Amelia   Updated March 13, 2019 at 11:42am   4 Most recent comment from Isidora Markovic:Hi kathrynhas,Like I explain in previous post we have in plan to implement feature that will be possible to send all notification on one master email account(it will not be possible to write appointm ... Chante Google CalendarClosed   Amelia   Updated March 13, 2019 at 11:26am   2 Most recent comment from Miloš Jovanović:HI Chante,Thank you for your purchase.Can you please tell me did you set the correct timezone in your WordPress settings page?Also tell me did you checked the option in Amelia General settings Show ... katerina123456 PLEASE HIDE BLUE ROUND WITH LETTERS IN ITClosed   Amelia   Updated March 13, 2019 at 11:15am   7 Most recent comment from Miloš Jovanović:HI Katerina,Glad to hear that the pleasure is all mineAnd sorry again for the delay of the replies.If you like our plugin and support we'd greatly appreciate it if you could take a minute and leave a ... Jean-raoul Agathe Booking services for membersClosed Pre-purchase questions for Amelia   Updated March 13, 2019 at 10:56am   2 Most recent comment from [deleted]:Hi Jean-Raoul,Unfortunately something like this is not possible with our plugin at the moment. Currently, we don't have subscription option so it is not possible to skip the checkout process, it is on ... Willem SQL server side processing, filter always returns no records foundClosed   wpDataTables   Updated March 13, 2019 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hello alphaarchitect When you are posting on tickets that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one, and we will ... Larry Kolinek Apostrophe on searchClosed   wpDataTables   Updated March 13, 2019 at 9:48am   3 Most recent comment from Aleksandar Vuković:Great troubleshooting, Larry!Thanks for providing this solution!Best regards. Joseph Rimkunas Can't ActivateClosed   wpDataTables   Updated March 13, 2019 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello Joseph.Thank you for your purchase.Can you, please check with your hosting provider what's the current activated version of PHP installed on your server? Our plugin requires minimum version of ... LCDHD Restore tablesClosed   wpDataTables   Updated March 13, 2019 at 9:09am   4 Most recent comment from Aleksandar Vuković:Hello s_crabtree23.Thank you for your purchase.Everything should be preserved after plugin update. I, myself, did it and it saved every chart, table and report that was created. Can you tell me how ...