We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

klovelace84 Google CalendarClosed   Amelia   Updated March 18, 2019 at 11:44am   2 Most recent comment from Isidora Markovic:Hi klovelace84,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Sorry for inconvenience,Can you please te ... clifhirtle Daily booking?Closed   Amelia   Updated March 18, 2019 at 11:43am   2 Most recent comment from Miloš Jovanović:HI clifhirtle,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve, can you please describe me more or send me some example/screenshot so I can take a look ... tangjingyuanivan CustomisationClosed   Amelia   Updated March 18, 2019 at 11:12am   2 Most recent comment from Isidora Markovic:Hi tangjingyuanivan,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately there is no built in o ... Gerhard Differece between Integration PluginsClosed Pre-purchase questions for wpDataTables   Updated March 18, 2019 at 10:39am   2 Most recent comment from Miloš Jovanović:HI Gerhard,Thank you for your inquire.You can find more information on the links below.Basically both plugins are form builders but the design for creation of them are different.Maybe this is more qu ... dvollmern Email notificationsClosed   Amelia   Updated March 18, 2019 at 10:33am   6 Most recent comment from Isidora Markovic:Hi dvollmern,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. You are welcome.   If you have any more issues or questions feel fr ... gchaudouin Custom fontClosed   Amelia   Updated March 18, 2019 at 10:26am   2 Most recent comment from Miloš Jovanović:HI Gorka,Thank you for your purchase. Yes you can use this CSS rule on the page between style tags where you will overwrite font from our plugin. We insert font fantasy just for example, but you w ... ddanova Pack of appointmentsClosed   Amelia   Updated March 18, 2019 at 10:24am   2 Most recent comment from Miloš Jovanović:HI ddanova,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve at the moment.It would be great if you could suggest this feature on ou ... Nicole Wilcox Clarifcations before purchaseClosed Pre-purchase questions for Amelia   Updated March 18, 2019 at 9:39am   2 Most recent comment from [deleted]:Hi Nicole,Thank you for your interest in our plugin.Here you can see all the most important features included in Amelia, and also on our documentation pages or on our demo you can find out about all o ... rakesh Latest entry on topClosed   wpDataTables   Updated March 18, 2019 at 9:16am   2 Most recent comment from Aleksandar Vuković:Hi rakesh.If you created a table manually, you should have a hidden "WDT_ID" column.Click on the yellow button "Complete column list", and then on the wrench next to it, to enter settings. Go to "Sor ... ronnie adams Cannot select serviceClosed   Amelia   Updated March 18, 2019 at 9:07am   4 Most recent comment from Isidora Markovic:Hi ronniead,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately the issues like conflicts with third party plugins or them ... Tomaz Kavcic demo sandbox themeClosed Pre-purchase questions for wpDataTables   Updated March 17, 2019 at 12:36pm   5 Most recent comment from Tomaz Kavcic:Hello Milan,thank you for your answer. I tried Enfold theme which is really a good theme before and it has some CSS issues. Then I also tried Avada as you suggested and it seems to works fine with wpd ... Omar O\'Hara Data syncs slowlyClosed   wpDataTables   Updated March 15, 2019 at 9:02pm   2 Most recent comment from Aleksandar Vuković:Hi Leneia.Thank you for your purchase.Just like mentioned in our documentation - There is a cache on the Google side, so when you update the table it might take up to 5-15 minutes to be reflected in ... CROIXMARIE Didier Formating buttonsClosed   wpDataTables   Updated March 15, 2019 at 8:48pm   26 Most recent comment from Aleksandar Vuković:You are welcome Didier. Glad I could be of service. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Brittany Garner I'm not able to activate the plugin onto my client's website. I need to have this looked into ASAP.Closed   Amelia   Updated March 15, 2019 at 11:47am   17 Most recent comment from Isidora Markovic:Hi Brittany,You are welcome.Thank you for this information.Can you please just ask them how they do migrations? With some plugin, manually, other software...? If is some plugin then we have to invest ... ronnie adams How can I change the text "please select a service"Closed   Amelia   Updated March 15, 2019 at 11:00am   2 Most recent comment from Miloš Jovanović:Hi Ronnie,Thank you for your purchase.These strings are in our Label Settings, go to the Settings page and you will see the Label Settings so you can change them there.  At the moment for these for s ...