We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

debi amelia group bookingsClosed Pre-purchase questions for Amelia   Updated April 8, 2019 at 8:27am   2 Most recent comment from [deleted]:Hi Debi,Thank you for your interest in our plugin."Is it possible for the software to ask for riders height, age and weight when booking. and asking for this info off each user booking"We have option ... darreduds20 CancelClosed   Amelia   Updated April 8, 2019 at 8:15am   6 Most recent comment from Isidora Markovic:Hi darreduds20,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We are glad that you will continue to build your booking system with ... godwin_haueis editing data from contact form 7 on frontendClosed   wpDataTables   Updated April 7, 2019 at 6:23pm   7 Most recent comment from Aleksandar Vuković:Right, Godwin, I see.Yeah, that has already been forwarded to our development team, and they are looking for a fix for one of our next releases.Best regards. Rafael Gonzalez Email not working for Free appointments with woocommerce paymentsClosed   Amelia   Updated April 5, 2019 at 3:34pm   6 Most recent comment from Isidora Markovic:Hi Rafael, You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a  ... ayalapau Custom booking times per clientClosed Pre-purchase questions for Amelia   Updated April 5, 2019 at 10:25am   4 Most recent comment from [deleted]:Hi Paula,You are welcome.If you have any questions regarding the plugin options please do not hesitate to ask me.Best regards. Sikatele Mwinsa wpDataTables ActivationClosed Pre-purchase questions for wpDataTables   Updated April 5, 2019 at 10:00am   2 Most recent comment from Aleksandar Vuković:Hello Sikatele.Thank you for your purchase.Please tell me have you followed the instructions from our documentation on the installation of the plugin?If so, are you getting any errors or warnings wh ... DEBRA MOE Import records to tableClosed   wpDataTables   Updated April 5, 2019 at 9:59am   2 Most recent comment from Aleksandar Vuković:Hello Mardeebo.Once you create a table by importing an external data source (CSV, Excel, Google Spreadsheet), that data source is being imported and once the operation completes that's all the p ... Asi Force category before serviceClosed   Amelia   Updated April 5, 2019 at 9:30am   2 Most recent comment from Isidora Markovic:Hi Asi,Thank you for your purchase.You can take a look in our documentation different view of Amelia plugin in front-end. Booking search viewServices catalog viewStep-by-step Booking Wizard viewIf I ... rheacohen error message when loading pluginClosed   wpDataTables   Updated April 4, 2019 at 2:22pm   6 Most recent comment from Aleksandar Vuković:Great troubleshooting, rheacohen.Glad to hear you got it resolved. There was probably an error during download, that caused the plugin to malfunction. If you have any more issues or questions feel f ... TrajectB Formidable Forms RelationsClosed   Formidable Forms integration for wpDataTables   Updated April 4, 2019 at 2:02pm   4 Most recent comment from Aleksandar Vuković:Hello again Eric.Yes, wpDataTables does work with Foreign keys. You can open column settings, and under "Data" tab chose "Use values from another wpDataTable (Foreign Key)" from "Possible values for ... Daniel Bar-Ness Extras settingClosed Pre-purchase questions for Amelia   Updated April 4, 2019 at 1:54pm   2 Most recent comment from [deleted]:Hi Daniel,Thank you for your interest in our plugin again.Unfortunately Extras option cannot be changed since this is how our plugin works. We always find some solution when it is about some CSS chang ... areaticCV areatic Apply and add newClosed   wpDataTables   Updated April 4, 2019 at 1:07pm   2 Most recent comment from Aleksandar Vuković:Hello again areaticCV.Thanks for pointing this out to us. The issue has been forwarded to our development team.The empty value for integer columns will automatically be changed to "0", so the functio ... fbguillot Size of images displayedClosed Pre-purchase questions for Amelia   Updated April 4, 2019 at 12:15pm   2 Most recent comment from [deleted]:Hi fbguillot,Can you please open a ticket in Amelia section of our support platform so our support managers can help you.Thank you. Theodore Scardamalia Getting HelpClosed Pre-purchase questions for wpDataTables   Updated April 4, 2019 at 11:13am   4 Most recent comment from Isidora Markovic:Hi Theodore,My suggestion is to update the plugin manually by following these steps: 1.) Download zip from this link 2.) Use FTP to open /yourwordpressfolder/wp-content/plugins 3.) Delete existing  ... Erlend Petker A question about booking multiple services at onceClosed Pre-purchase questions for Amelia   Updated April 4, 2019 at 11:09am   2 Most recent comment from [deleted]:Hi Erlend,Thank you for your interest in our plugin.Unfortunately booking of multiple service is not possible at the moment. Currently we only have extras option and with it your customers can select ...