We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Hamid Asli Employees pageClosed   Amelia   Updated April 10, 2019 at 3:18pm   4 Most recent comment from Isidora Markovic:Hi Hamid, Sorry for disappointment but something like this is not possible with our plugin. You can access to all employees on page on back-end with route yourwebiste.com/wp-admin/admin.php?page=wpa ... Piotr Zawistowski subdirectory to root folderClosed   Amelia   Updated April 10, 2019 at 3:04pm   3 Most recent comment from Piotr Zawistowski:ok, thanks.  Darren McGettigan Customizing MySQL QueryClosed Pre-purchase questions for wpDataTables   Updated April 10, 2019 at 2:14pm   4 Most recent comment from Aleksandar Vuković:Ok, Darren.So, the table already exists in your database, and you'd like to create a new one in wpDataTables which would pull the purchase history based on part number and purchase order number. ... Andrew Wilson same as public ticket #1492271Closed   Powerful Filters for wpDataTables   Updated April 10, 2019 at 1:35pm   13 Most recent comment from Aleksandar Vuković:You are welcome Andrew. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take ... axellepl Replace term employeeClosed   Amelia   Updated April 10, 2019 at 11:53am   2 Most recent comment from Isidora Markovic:Hi axellepl, Thank you for your purchase. These strings are in our Label Settings, go to the Settings page and you will see the Label Settings so you can change them there.  In the latest version w ... Craig Simmonds Google SpreadsheetsClosed Pre-purchase questions for wpDataTables   Updated April 10, 2019 at 11:51am   4 Most recent comment from Aleksandar Vuković:Hi Craig.I believe this question should be turned to the hosting providerEvery table sends out an admin-ajax call, and while I have encountered users that have a lot of tables on the same page, the m ... Michael_Rieder Edit own see allClosed Pre-purchase questions for wpDataTables   Updated April 10, 2019 at 11:31am   4 Most recent comment from Aleksandar Vuković:Hi Michael.Well, if you keep the refresh interval blank, it should automatically update on each page load (or refresh).So, once the record has been updated, it should pull the data from the database ... kavita add person's name(in bringing section)Closed Pre-purchase questions for Amelia   Updated April 10, 2019 at 11:29am   2 Most recent comment from [deleted]:Hi Kavita,Thank you for your purchase.Unfortunately this is not possible with our plugin at the moment. If customers use "Bringing anyone with you" option they just have the option to add the number o ... Michael Wolf InstallationClosed   Amelia   Updated April 10, 2019 at 10:41am   2 Most recent comment from Isidora Markovic:Hi Michael, Thank you for your purchase. Yes we release new release yesterday. When we release the new version we usually wait 4-5 days until we release the auto update for that version. In the meant ... Tracy Congratulations message and graphicClosed   Amelia   Updated April 10, 2019 at 10:17am   12 Most recent comment from Isidora Markovic:Hi Luciano,Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeAddToCalendarLoaded() window.b ... Nathalie Customer DashboardClosed Pre-purchase questions for Amelia   Updated April 10, 2019 at 9:12am   2 Most recent comment from [deleted]:Hi Nathalie,Thank you for your interest in our plugin.At the moment customers need to log in to the back-end in order to view, cancel or reschedule the appointment. You can take a look at the bottom o ... Steven surveyClosed Pre-purchase questions for Amelia   Updated April 10, 2019 at 8:54am   2 Most recent comment from [deleted]:Hi Steven,Thank you for your interest in our plugin.Unfortunately at them moment we don't have such option for rating or reviews. You can check some free plugins with which you can make separa ... Casimir PB Cannot Change the Filter Text colorClosed   wpDataTables   Updated April 10, 2019 at 8:29am   2 Most recent comment from Aleksandar Vuković:Hello Casimir.The properties of filters is different. For example - the text filters (Athlete Name, Event, Enter School and Meet Name) are using placeholders. To change their color, you'd need t ... Roxane Leroy Mobile responsiveClosed   Amelia   Updated April 10, 2019 at 7:51am   34 Most recent comment from Isidora Markovic:Hi Roxane,You are welcome.Best regards. Svinauh It is impossible to work with large images in the backendClosed   wpDataTables   Updated April 10, 2019 at 7:04am   7 Most recent comment from Aleksandar Vuković:You're welcome, again, Svinauh.Glad to be of service.If you have any more questions or issues, please feel free to reach out to us.Best regards.