We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

22459 wpDatatables price increase questionClosed   wpDataTables   Updated June 11, 2019 at 1:20pm   2 Most recent comment from Aleksandar Vuković:Hello 22459.We completely understand your surprise.This is our decision, not Envato's. Please let me explain.The main reason of our decision, however, is not the wish to try to ‘rob off’ the ... menendeza Filter Data based on RolesClosed   wpDataTables   Updated June 11, 2019 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello again menendeza.It is possible to enable "Users see and edit only own data", which depends on the user ID.As far as roles go - wpDataTables doesn't work with roles, and I believe you coul ... menendeza Date Display WrongClosed   wpDataTables   Updated June 11, 2019 at 1:07pm   4 Most recent comment from Aleksandar Vuković:Good news, menendeza.Thanks for letting me know.If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. A Gil Importing image with Excel fileClosed   wpDataTables   Updated June 11, 2019 at 12:53pm   2 Most recent comment from Aleksandar Vuković:Hello A Gil.Thank you for your purchase.If you're linking to an existing Excel file, you cannot add a new column, nor will that table be editable in the plugin. So, you could add the image colum ... Bouskila Problem 2pmClosed   Amelia   Updated June 11, 2019 at 12:34pm   11 Most recent comment from Miloš Jovanović:Hi Bouskila,The auto update is released you should be able to auto update if you entered the purchase code in the Amelia settings page.Best regards. Robert Loethen wdt_ID not populatingClosed   wpDataTables   Updated June 11, 2019 at 11:40am   11 Most recent comment from Aleksandar Vuković:You're welcome Rob.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Dion Gingerich LocationsClosed   Amelia   Updated June 11, 2019 at 9:50am   4 Most recent comment from Miloš Jovanović:HI Dion,Those physical address will only be visible on backend, on locations page, so you can make a location and name it Online.The real address for example Street number 10 will not be visible at a ... Michael Wolf Malicious code in pluginClosed   Amelia   Updated June 11, 2019 at 9:23am   4 Most recent comment from Miloš Jovanović:HI MagneticWebClient,1 and 2,As I replied below you can delete those files.3.This file is from a third party library, so if they do not remove it then our plugin will contain that file again in the u ... Simon Horner Operational aspectClosed Pre-purchase questions for Amelia   Updated June 11, 2019 at 8:50am   2 Most recent comment from [deleted]:Hi Simon,Thank you for your interest in our plugin.It is possible to add some checkbox or some other type of the field on the booking form to ask the customers to agree to term and conditions or to ad ... Sam Woo Commerce - Multiple ProductsClosed   Amelia   Updated June 11, 2019 at 6:52am   2 Most recent comment from Isidora Markovic:Hi Sam,Thank you for your purchase.Unfortunately at the moment there’s no built-in solution. However, it appears in requests from time to time, so we will add to our idea list and look into some po ... sfxdotcom Double Booking IssueClosed Pre-purchase questions for Amelia   Updated June 11, 2019 at 6:51am   11 Most recent comment from Isidora Markovic:Hi sfxdotcom,You are welcome.  Best regards. priscile Google Gauge chart and Gravity form entriesClosed   wpDataTables   Updated June 10, 2019 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello priscileI believe that the issue is present because the users don't need to be logged in. The user should be logged in for this feature to work. Like mentioned in the video in our docum ... Omar O'Hara Control size of imported imagesClosed   wpDataTables   Updated June 10, 2019 at 12:48pm   6 Most recent comment from Aleksandar Vuković:I see Omar.I'll reply to your other ticket about purchase code.Thanks. sam compatibility with WP 5.1.1Closed Pre-purchase questions for Amelia   Updated June 10, 2019 at 12:36pm   2 Most recent comment from Aleksandar Vuković:Hello sam.Thank you for your interest in our plugin.Yes, wpDataTables has been tested and we can confirm it is working on WordPress 5.1.1 as well as on newer installations.Best regards. egoncalo 2-Way Google Calendar Sync Doesn't WorkClosed   Amelia   Updated June 10, 2019 at 12:32pm   2 Most recent comment from Aleksandar Vuković:Hi egoncalo.Thanks for letting us know.If you have any further issues, please open a new ticket, and we'll gladly help.Best regards.