We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

David Giannarelli Some functionality of AmeliaClosed   Amelia   Updated June 12, 2019 at 12:15pm   2 Most recent comment from Aleksandar Vuković:Hello David.Thank you for your purchase.When you have multiple locations, you need to assign a specific employee to that location (through Employee settings), then have that employee assigned only to ... BRICE AUGUSTYN Web DevelopmentClosed   wpDataTables   Updated June 12, 2019 at 11:45am   2 Most recent comment from Aleksandar Vuković:Hello BRICE.Thank you for your purchase.While tables created with our plugin are ours, we use chart engines from ChartJS, Google Charts and HighCharts. That is default behavior of charts engine, ... Navid007 Conditional FormattingClosed   wpDataTables   Updated June 12, 2019 at 11:25am   2 Most recent comment from Aleksandar Vuković:Hello Navid.If you mean to add conditional formatting between columns, unfortunately that is still not implemented in the plugin's features.Thank you for the suggestion, though - we already have ... Martin Husslage no download link after purchaseClosed Pre-purchase questions for wpDataTables   Updated June 12, 2019 at 10:13am   2 Most recent comment from Aleksandar Vuković:Hello Martin.If you purchased the plugin on our website, you should've received an e-mail with the log-in credentials for https://store.tms-plugins.com/ along with the purchase code.If you don&# ... Alex Toh TEK can submit picture using subcriber accountClosed   wpDataTables   Updated June 12, 2019 at 10:02am   4 Most recent comment from Aleksandar Vuković:You're welcome.Please feel free to reach out to me if you encounter some issues.Best regards. Alex Toh TEK setting up of tableClosed   wpDataTables   Updated June 12, 2019 at 10:00am   4 Most recent comment from Aleksandar Vuković:You're welcome bidtocart.If you encounter any issues, please feel free to reach out to me, I'll gladly help.Best regards. raffaelegrosso Shortcode Events viewClosed   Amelia   Updated June 12, 2019 at 9:43am   2 Most recent comment from Miloš Jovanović:HI raffaelegrosso,Thank you for your purchase. Sorry for inconvenience, this is something that will be fixed in the patched update soon. In the mean time you can use [ameliaevents] shortcode just ent ... DINHEIRO Luiz Fernando cancellationClosed   wpDataTables   Updated June 12, 2019 at 9:34am   2 Most recent comment from Aleksandar Vuković:Hi DINHEIRO.Sorry to hear you don't want to use our plugin after purchase. You purchased the product on our website - https://wpdatatables.com/ so, you should have received an invoice with th ... Jonathan Ernst LanguagesClosed Pre-purchase questions for Amelia   Updated June 12, 2019 at 8:49am   3 Most recent comment from [deleted]:Hi, Thank you TI Soucy for answering this question.Yes, Amelia is translated into French. Approximately 95% of the plugin is translated, if you find some words that are not translated you can easily ... Remko Sieben Plugin conflict with WooCommerce - MailerLiteClosed   Amelia   Updated June 12, 2019 at 8:35am   2 Most recent comment from Aleksandar Vuković:Hello Remko.Thank you for your purchase. This package is third party library that we are using for some functionality in our plugin. The MailerLite is probably using the same package, and that's ... dvollmern Email notificationsClosed   Amelia   Updated June 12, 2019 at 8:35am   2 Most recent comment from Isidora Markovic:Hi dvollmern,Thank you for your purchase.You have option Send all notifications to the additional address in Notification settings.This option allows you to set one additional address that would rece ... rwoodw1 purchase code not workingClosed   wpDataTables   Updated June 12, 2019 at 8:05am   22 Most recent comment from Aleksandar Vuković:Hello Steve.When you're writing on tickets that are not yours, there is no Private reply option.Also, this sounds like you're trying to update the Lite version of the plugin. Are you?Anyway ... ihris7ov Wrong Appointment Date In Cancellation NotificationClosed   Amelia   Updated June 11, 2019 at 8:59pm   10 Most recent comment from ihris7ov:Hi guys, I've just updated to the latest version 2.0 and this issue is resolved. I've tested it and everything is working fine.BR Pascal Parent Feature requestClosed   Amelia   Updated June 11, 2019 at 4:27pm   2 Most recent comment from Isidora Markovic:Hi Pascal,Thank you for your purchase.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we ... Alex Toh TEK Where is the place to add a custome sql code to customize the tables and columnClosed   wpDataTables   Updated June 11, 2019 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello again bidtocart.Most likely that it can, but could you please tell me what you'd like to add and what should it do?Best regards.