As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Wade Boyes Amelia not recognising WP UsersClosed   Amelia   Updated June 21, 2019 at 8:54am   4 Most recent comment from Aleksandar Vuković:Hi again wboyes.WordPress will not allow you to create two users with the same e-mail address:You can change the user role in main WordPress settings, though.Best regards. Giulio CustomizationClosed   Amelia   Updated June 21, 2019 at 6:30am   2 Most recent comment from Isidora Markovic:Hi Giulio,Thank you for your purchase. Sorry for late response, Please note that from Thursday 20th of June until Saturday 22nd of June we are at WordCamp Europe conference. Because of this, there w ... Diego Arcos Add to Calendar option missingClosed   Amelia   Updated June 19, 2019 at 3:07pm   13 Most recent comment from Diego Arcos:Great!! thank you so much for you help. Remko Sieben Multiple dates (options) connected to 1 eventClosed   Amelia   Updated June 19, 2019 at 12:42pm   4 Most recent comment from Isidora Markovic:Hi Remko,Bogdan is out of office today and I will help you.Unfortunately at the moment there’s no built-in solution. At the moment you can create event for each weekend and like that customers will ... Flip Thillmann Custom fields in emailClosed   Amelia   Updated June 19, 2019 at 11:38am   4 Most recent comment from Aleksandar Vuković:Hey Flip.No worries, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Shay pdf characters encoding problemClosed Pre-purchase questions for wpDataTables   Updated June 19, 2019 at 11:19am   4 Most recent comment from Aleksandar Vuković:Good news, Shay.You're welcome.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. robin adding payment optionsClosed Pre-purchase questions for Amelia   Updated June 19, 2019 at 11:09am   2 Most recent comment from [deleted]:Hi Robin,Thank you for your interest in our plugin.At the moment we have PayPal, Stripe and on-site payment methods built in our plugin, but we also have integration with WooCommerce that supports var ... Niccolo Cancelled Events and Confirmation emailClosed   Amelia   Updated June 19, 2019 at 11:02am   9 Most recent comment from Isidora Markovic:Hi Niccolo,You are welcome.At the moment that is not possible.Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests ... Luciano Amelia updateClosed   Amelia   Updated June 19, 2019 at 9:14am   6 Most recent comment from Temper:I followed the instructions given to update the plugin and cleared the server cache. It work and all the old settings are still there. Malik Bringing Anyone With You notificationClosed   Amelia   Updated June 19, 2019 at 8:47am   2 Most recent comment from Isidora Markovic:Hi Malik,Thank you for your purchase.Unfortunately at the moment there’s no built-in solution. However, it appears in requests from time to time, so we will add to our idea list and look into some ... Malik Can't change default messageClosed   Amelia   Updated June 19, 2019 at 8:43am   4 Most recent comment from Isidora Markovic:Hi Malik,Like I explain in previous post, for test emails are used predefined dummy data for testing sending emails.Please insert our shortcode on some of your pages and make REAL booking with some ... Wade Boyes Change wording of "On-Site" in Event Purchase section.Closed   Amelia   Updated June 18, 2019 at 2:35pm   4 Most recent comment from Isidora Markovic:Hi wboyes,It is very easy to change strings with plugin Loco Translate. Did you try it?If is that also extreme for you then you can change this string manually in file wp-content/plugins/ameliabookin ... Mike Wright UpdateClosed   Amelia   Updated June 18, 2019 at 2:27pm   2 Most recent comment from Isidora Markovic:Hi Mike,Thank you for your purchase. My suggestion is to update the plugin manually by following these steps: 1.) Download zip from our store or from email that you receive for update 2.) Use FTP to o ... Jure Novak display only particular dataClosed Pre-purchase questions for wpDataTables   Updated June 18, 2019 at 2:24pm   2 Most recent comment from Aleksandar Vuković:Hello Jure.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately none of the questions here have a positive response. At least not with the plugin's built in ... Wade Boyes Can't add Location DetailsClosed   Amelia   Updated June 18, 2019 at 2:21pm   4 Most recent comment from Isidora Markovic:Hi wboyes,It should be working fine.Can you please tell me did you deactivate/activate plugin after update?Did you clear your server and browser cache?Did you create Google Map API Key on your Googl ...