We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Steve Karr uBlock Origins blocking table from renderingClosed   wpDataTables   Updated June 5, 2019 at 8:20am   2 Most recent comment from Aleksandar Vuković:Hello skarr.Thank you for your purchase.We haven't had the chance to work with uBlock Origins ad blocker until now, so I installed it and checked your website, and the issue appeared.It may be ... todd Multiple Payment AccountsClosed   Amelia   Updated June 4, 2019 at 4:19pm   3 Most recent comment from Sean Alsobrooks:This would be amazing! Sam Will it work with MonerisClosed Pre-purchase questions for Amelia   Updated June 4, 2019 at 2:29pm   2 Most recent comment from [deleted]:Hi Sam,Thank you for your interest in our plugin.We don't have Moneris payment gateway built in our plugin, but we have integration with WooCommerce so if WooCommerce supports this payment gatewa ... JimKalligas Mobile appointment info invisibleClosed   Amelia   Updated June 4, 2019 at 2:06pm   6 Most recent comment from Isidora Markovic:Hi JimKalligas,In meanwhile some of our employees using OnePlus A5010 and we can see that is working fine.(attachments) We are not sure why is not working on your mobile model. Unfortunate at the mom ... Beth Sanders AnalyticsClosed   Amelia   Updated June 4, 2019 at 1:34pm   4 Most recent comment from Aleksandar Vuković:Hi again Beth.Yes, you can use hooks like beforeConfirmedBooking that will be triggered when your customers confirm booking. You can set that redirect URL that you need like on this script (we use  ... Arjan Roos No employees in treatment creationClosed   Amelia   Updated June 4, 2019 at 12:59pm   6 Most recent comment from Isidora Markovic:Hi Arjan,You are welcome.This can happened when customers use servers with database where foreign keys are not allowed, or queries that make foreign keys from plugin or themes are not allowed. This w ... [email protected] Automatic ApprovalClosed   Amelia   Updated June 4, 2019 at 10:53am   4 Most recent comment from Aleksandar Vuković:Hello again Renae.Here's what's causing the issue:Your services have minimum and maximum capacities defined:And, under appointment settings you enabled the option to be able to book even if ... Amy Edit titleClosed   Amelia   Updated June 4, 2019 at 10:28am   5 Most recent comment from Miloš Jovanović:Hi Amy, Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to translate these string. If you want to use POEDIT then thi ... Christian Dalton How to Move Filter Form InputsClosed   wpDataTables   Updated June 4, 2019 at 8:27am   4 Most recent comment from Aleksandar Vuković:You are welcome Christian. Glad I could help. If you have any more issues or questions feel free to open a new ticket, we will gladly help. Best regards. Shai Adler Custom wpDataTables CSSClosed   wpDataTables   Updated June 4, 2019 at 8:16am   10 Most recent comment from Aleksandar Vuković:You are welcome Shai. Glad that we solved the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help.Best regards. Markus How to work with placeholders for Serialized PHP arrayClosed   wpDataTables   Updated June 4, 2019 at 7:13am   8 Most recent comment from Aleksandar Vuković:Hi Markus. You're welcome, although we haven't been able to make it work we will always test the product to provide the best answer. As for the documentation, it states that placeholders ca ... Simon Purchase PriceClosed Pre-purchase questions for Amelia   Updated June 3, 2019 at 3:46pm   2 Most recent comment from [deleted]:Hi Simon,Thank you for your interest in our plugin.The price for Amelia is $59 for a yearly subscription. By purchasing it you get one year of our updates and one year of our support. However, you can ... Herald Hida can i use sms notification for AlbaniaClosed Pre-purchase questions for Amelia   Updated June 3, 2019 at 3:43pm   2 Most recent comment from [deleted]:Hi Herald Hida,Thank you for your interest in our plugin.Yes, we have option to send SMS messages to Albania, the price for a message is $0.13. If you have more questions please do not hesitate to as ... clifhirtle Export custom fieldsClosed   Amelia   Updated June 3, 2019 at 1:44pm   2 Most recent comment from Isidora Markovic:Hi clifhirtle,Thank you for your purchase.Unfortunately at the moment there is no option with which you can export custom fields. In database there is a four tables that are related with custom field ... Furkan Worldpay Payment MethodClosed Pre-purchase questions for Amelia   Updated June 3, 2019 at 11:08am   2 Most recent comment from [deleted]:Hi Furkan,Thank you for your interest in our plugin.At the moment we have PayPal, Stripe and on-site payment methods, but we also have integration with WooCommerce which supports various payment metho ...