We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Omar O'Hara Spreadsheet formatting completely removedClosed   wpDataTables   Updated June 3, 2019 at 10:02am   22 Most recent comment from Aleksandar Vuković:Hi again Omar.Is that code still present in Custom CSS field, because I did not see it loaded on the page?When I add it when I inspect the page, it looks like this:What was changed in the meantime ... Robert Loethen Default values not carried in Apply and Add NewClosed   wpDataTables   Updated June 3, 2019 at 8:49am   4 Most recent comment from Aleksandar Vuković:Hello Robert.To hide the "Apply and add new" button, you need to add the following CSS to your Custom CSS field in main settings of wpDataTables: .wpdt-c #table_1_apply_edit_dialog { display: none ! ... Jonathan Feature RequestClosed   Amelia   Updated June 3, 2019 at 8:30am   2 Most recent comment from Isidora Markovic:Hi Jonathan,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Thank you for your suggestion. We carefully ... damhnait AppointmentsClosed   Amelia   Updated June 3, 2019 at 8:04am   5 Most recent comment from Isidora Markovic:Hi Damhnait,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.I am glad that you figure it out. As you can find detail instruction abo ... Carolyn Simoneau Phone Numbers not coming throughClosed   Amelia   Updated June 3, 2019 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello Carolyn. Thank you for your purchase. I am sorry to disappoint you, but unfortunately, this is the expected behavior of the plugin, and calendar doesn't display customer's phone no. Y ... Amy Calendar SyncClosed Pre-purchase questions for Amelia   Updated June 2, 2019 at 10:19pm   3 Most recent comment from Amy:'Close Ticket' Amy Plugin NOT WORKING.Closed Pre-purchase questions for Amelia   Updated June 2, 2019 at 10:16pm   3 Most recent comment from Amy:I've figured it out. Thanks for your prompt reply! Oh wait... Payam request a refundClosed   Amelia   Updated May 31, 2019 at 2:41pm   4 Most recent comment from Miloš Jovanović:HI Payam,Sorry to hear that. You can request a refund on http://store.tms-plugins.com by logging with the credentials that you've received via mail.Best regards. John MembersClosed Pre-purchase questions for Amelia   Updated May 31, 2019 at 2:23pm   2 Most recent comment from [deleted]:Hi John,Thank you for your interest in our plugin.Unfortunately selling packages of services or membership is not possible in our plugin at the moment. We certainly plan to work on these features in t ... Alonso92 Customer dataClosed   Amelia   Updated May 31, 2019 at 11:02am   2 Most recent comment from Aleksandar Vuković:Hello Alonso92.TI am sorry to disappoint you, but unfortunately adding new custom fields is not possible. We will add it to our ideas list, so our developers can have it in mind for one of our futur ... Michael Changing Fonts + EmployeeClosed   Amelia   Updated May 31, 2019 at 9:40am   2 Most recent comment from Miloš Jovanović:HI Michael,Thank you for your purchase.Yes, this can be done with the CSS.If you can send me the screenshot of your page and annotate what do you want to change, also send me the link of the page, I ... Miguel Angel FeaturesClosed Pre-purchase questions for Amelia   Updated May 30, 2019 at 4:07pm   2 Most recent comment from [deleted]:Hi Miguel,Thank you for your interest in our plugin.In our plugin we have the option for creating employees. Each employee can have Amelia employee user role and with it they can access the back-end, ... RFAWP Sorting smallest-largest numbers in tablesClosed   wpDataTables   Updated May 30, 2019 at 1:19pm   5 Most recent comment from Aleksandar Vuković:Hello again RFAWP.There are a few errors on the page:_____________________________________You have included the Google Maps JavaScript API multiple times on this page. This may cause unexpected errors ... Jose Luis Orue Date filterClosed   wpDataTables   Updated May 30, 2019 at 1:05pm   2 Most recent comment from Aleksandar Vuković:Hello jlorueI am sorry, but the only available filters are the ones you see in column settings.If you need only a single value, you can choose a select-box filter, and when you expand it, you will be ... Eduardo sql query, multi tables and translationClosed   Powerful Filters for wpDataTables   Updated May 30, 2019 at 12:50pm   2 Most recent comment from Aleksandar Vuković:Hello Eduardo.Thank you for your purchase, and for the translation.We found that Search, Clear filters, and some other strings are being disregarded for some reason through the translation files. Thi ...