We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kim ABOUT IMPORTING DBClosed   Amelia   Updated June 10, 2019 at 7:14am   2 Most recent comment from Isidora Markovic:Hi Kim,Thank you for your purchase.Sorry but I did not quite understand what are you trying to achieve. Can you please explain me in little more details and send me some example/screenshot/screenc ... Roxane Leroy Support priceClosed   Amelia   Updated June 7, 2019 at 3:44pm   4 Most recent comment from Isidora Markovic:Hi Roxane,Like I explain in previous post we increase price of our plugins to prevent new purchases through Envato as we plan to leave this marketplace.Please note that discount will be only for Dev ... wsc Minimum time required before bookingClosed   Amelia   Updated June 7, 2019 at 2:13pm   6 Most recent comment from Aleksandar Vuković:Hey wsc.You're welcome. Glad I could help.Great to hear you got it fixed. If you have any more questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regard ... Ricardo Maluf Can't display shortcodesClosed   Amelia   Updated June 7, 2019 at 2:05pm   6 Most recent comment from Aleksandar Vuković:Good deal Ricardo.Thanks for letting me know.If there's anything else we can help you with, please feel free to open a new ticket, and we'll gladly help.Best regards. Alexandre Fiscal dataClosed Pre-purchase questions for wpDataTables   Updated June 7, 2019 at 2:04pm   2 Most recent comment from Aleksandar Vuković:Hello Alexandre.Thank you for your interest in our plugin.We're using Paddle as a reseller, and we're not sure if they provide what you need.You can reach out to their support on this link ... Larry Brown Selecting rows and filtering the table through menusClosed Pre-purchase questions for wpDataTables   Updated June 7, 2019 at 1:30pm   4 Most recent comment from Aleksandar Vuković:Hello Larry.Alright, I'll take a look at the other ticket and reply there.Best regards. Sue Earnshaw Restrict who can make appointmentsClosed   Amelia   Updated June 7, 2019 at 12:53pm   2 Most recent comment from Aleksandar Vuković:Hello Sue.Thank you for your purchase.If you don't want the clients to be able to book an appointment, you can simply avoid creating a page where the booking form is. This is the only way to res ... Dennis Walker Dynamic filtersClosed Pre-purchase questions for wpDataTables   Updated June 7, 2019 at 12:07pm   2 Most recent comment from Aleksandar Vuković:Hello Dennis.Thank you for your interest in our plugin.This looks simple enough to achieve with our plugin. You can move the filters above the tables, provide links inside the table using simple " Felipe Castro had to delete de pluginClosed   Amelia   Updated June 7, 2019 at 11:39am   2 Most recent comment from Aleksandar Vuković:Hello again Felipe.You can update plugin from WordPress Plugins page (deleting the plugin and upload it again) or to update the plugin manually with FTP by following these steps: 1.) Download zip f ... andrepa3303 Need to register info collected from booking form into a databaseClosed   Amelia   Updated June 7, 2019 at 10:06am   2 Most recent comment from Miloš Jovanović:Hi Nathalia,Thank you for your purchase.Sorry to disappoint you but at the moment we do not have integration with the plugin built in features at the moment.We will certainly work on more integrations ... Andreas TranslationClosed   Amelia   Updated June 7, 2019 at 9:49am   2 Most recent comment from Aleksandar Vuković:Hello Andreas.Unfortunately at the moment something like this is not possible. I don't know how we can add support for translation of these string, because they are dynamically added and doesn� ... Krzysztof Dynamic subpage with pluginClosed Pre-purchase questions for wpDataTables   Updated June 7, 2019 at 9:06am   2 Most recent comment from Aleksandar Vuković:Hello Krzysztof.Thank you for your interest in our plugin.End users (website visitors) cannot create new tables in any way. They can upload the Excel file, and you can create a table from it in back- ... Alexis Fontana Looking for booking pluginClosed Pre-purchase questions for Amelia   Updated June 7, 2019 at 8:33am   3 Most recent comment from Alexis Fontana:Ok thanks ! sswcmw17 Updating wpDataTables deletes MSSQL DriverClosed   wpDataTables   Updated June 7, 2019 at 8:20am   3 Most recent comment from Aleksandar Vuković:Hello sswcmw17.Yeah, sorry for the inconvenience, but unfortunately when updates occur, they override all files in the plugin. Config.inc.php file being one of them. It replaces the file you modified ... Christian Dalton Save Filter Form Results to Variable / Filter 2 Tables w/ 1 Filter FormClosed   wpDataTables   Updated June 7, 2019 at 7:17am   2 Most recent comment from Aleksandar Vuković:Hello Christian.You can take a look at the video in our documentation, around 3:00 minute mark. You'll see how you can define placeholders and use them in a filter. You can also define them in ...