As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

ruess Can't Connect Employees to WP UsersClosed   Amelia   Updated July 5, 2019 at 9:45am   3 Most recent comment from Aleksandar Vuković:Hello ruess.Thank you for your purchase.I'm glad to hear you found the solution.That is exactly right, the employee must have an "Amelia" user role before you can connect existing WP User with t ... Piotr Zawistowski Confirmation emailsClosed   Amelia   Updated July 5, 2019 at 7:25am   12 Most recent comment from Isidora Markovic:Hi Piotr,You are welcome.Best regards. aubuncom Next Day remindersClosed   Amelia   Updated July 4, 2019 at 3:23pm   4 Most recent comment from Isidora Markovic:Hi aubuncom,Bogdan is on vacation and I will help you out.We check your WP-Cron Events, and we can not find our Amelia event that is explained in our documentation in FAQ section. (attachment)We ma ... Vaclav URL link - column type - opens the input with domain as prefixClosed   wpDataTables   Updated July 4, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hey Vaclav.URL link columns are sensitive in this way.You see, each URL (by definition) has to have http (or https) :// before the actual address, so if you input only www.google.com it will append ... Vaclav Disable front-end editing of a specific columnClosed   wpDataTables   Updated July 4, 2019 at 1:01pm   4 Most recent comment from Aleksandar Vuković:Hi again Vaclav.You're welcome.I'm glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. NaumKo ActivationClosed   wpDataTables   Updated July 4, 2019 at 11:58am   16 Most recent comment from Aleksandar Vuković:You're welcome, NaumKo.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Arno Hoffrichter Only 1 Appointment a day?Closed Pre-purchase questions for Amelia   Updated July 4, 2019 at 9:40am   2 Most recent comment from [deleted]:Hi Arno,Yes, you can make availability for you services as you wish. If you have just one employee and just one service, at the front-end booking for will be shown just calendar, there wont be employ ... CEGER Charts from wpDataTablesClosed   wpDataTables   Updated July 4, 2019 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello CEGER.Thank you for your purchase.wpDataTables is a WYSIWYG (What You See Is What You Get) concept based plugin. This means that the tables and charts should look the same both in back-end and ... Matt Placeholders for Serialized PHPClosed   wpDataTables   Updated July 4, 2019 at 7:45am   2 Most recent comment from Aleksandar Vuković:Hello Matt.Thank you for your purchase.Upon testing, I'm sorry to inform you that, unfortunately using placeholders in the PHP file is not possible. The tables created using serialized PHP array ... Laszlo Schramel Selling serviceClosed Pre-purchase questions for Amelia   Updated July 3, 2019 at 1:26pm   2 Most recent comment from [deleted]:Hi Laszlo,Unfortunately Amelia can not calculate distance and time inside the plugin. You can make services and time slots and locations but such calculation can not be done automatically.Thank you fo ... Yannis TRIANTAPHYLIDES To be the best in the market, a suggestionClosed   Amelia   Updated July 3, 2019 at 1:25pm   4 Most recent comment from Aleksandar Vuković:Ah, Yannis, I see.You wish to limit the customers from booking more than 2 appointments a day. Unfortunately that is not something that's included in the plugin's features, yet.We do have i ... Allen View Only Fields in Edit ScreenClosed   wpDataTables   Updated July 3, 2019 at 1:06pm   2 Most recent comment from Aleksandar Vuković:Hello again Allen.I replied to this question in the other ticket, so I'll close this one.Best regards. hulabula Showing wrong info in "filter from XXX"Closed   wpDataTables   Updated July 3, 2019 at 12:28pm   2 Most recent comment from Aleksandar Vuković:Hello hulabula.You're actually applying the filter through the query, so instead of pulling all data from pcs_posts, you're pulling only the CONCAT function, where post_type = 'project ... Bjjeffrey1 Hiding OptionsClosed   Amelia   Updated July 3, 2019 at 9:09am   2 Most recent comment from Isidora Markovic:Hi Bjjeffrey1,Thank you for your purchase.Unfortunately that is not possible because with appointment booking you need to choose time slot in the booking form. You can not hide it or remove, because ... Marcelo Category view questionsClosed   Amelia   Updated July 3, 2019 at 7:39am   4 Most recent comment from Isidora Markovic:Hi Marcelo,As you can see in my previous post "There is some issue with combination of parameters in shortcode."It is forward to my development team to investigate and it will be fixed in one of the ...