We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Sven Stauden Question about Custom FieldsClosed Pre-purchase questions for Amelia   Updated June 13, 2019 at 1:05pm   2 Most recent comment from [deleted]:Hi Sven Stauden,Thank you for your interest in our plugin."- Is it possible to integrate a file-upload field into the Booking-Wizard View so that the customer can upload a simple PDF, e.g. using simpl ... Jrm57 Problem display on mobileClosed Pre-purchase questions for Amelia   Updated June 13, 2019 at 10:45am   2 Most recent comment from [deleted]:Hi Jrm57,Thank you for reaching us.This problem will be resolved for our next update that will be release next week. We have made that scroll because we thought that is better for UX, however since co ... Jad Hyar Payment gatewayClosed Pre-purchase questions for Amelia   Updated June 13, 2019 at 10:42am   2 Most recent comment from [deleted]:Hi Le resultar,Thank you for your interest in our plugin. At the moment Amelia supports PayPal, Stripe and On-site payment methods, but we also have integration with WooCommerce which supports variou ... Becka Accepted Payment optionsClosed Pre-purchase questions for Amelia   Updated June 13, 2019 at 10:40am   2 Most recent comment from [deleted]:Hi Becka,Thank you for your interest in our plugin.At the moment Amelia supports PayPal, Stripe and On-site payment methods, but we also have integration with WooCommerce which supports various paymen ... Jeb Amelia Search Not Showing Any Available AppointmentsClosed   Amelia   Updated June 13, 2019 at 9:46am   2 Most recent comment from Miloš Jovanović:HI Jeb,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficie ... Franz recurring eventsClosed   Amelia   Updated June 13, 2019 at 9:46am   2 Most recent comment from Isidora Markovic:Hi Franz,Thank you for your purchase.Unfortunately at the moment it is only possible to choose weekly, monthly or yearly  recurring events.About the max number of attendees, you have option Maximu ... Randy Reineck Filter stylingClosed   wpDataTables   Updated June 13, 2019 at 9:31am   2 Most recent comment from Aleksandar Vuković:Hello Randy.Thank you for your purchase.I am sorry to disappoint you, though, but unfortunately the plugin doesn't have the feature to collapse the filters.“Advanced filter in a widget” (in ... Novy_85 Search filter for foreign keysClosed   wpDataTables   Updated June 13, 2019 at 8:49am   10 Most recent comment from Aleksandar Vuković:Alright, Novy_85.Thanks for letting me know.I'll get back to you on the other ticket.Best regards. TI Soucy User/EmployeesClosed   Amelia   Updated June 13, 2019 at 8:46am   4 Most recent comment from Aleksandar Vuković:Hi again TI Soucy.It's still young. We're working on improving it every day, so in time I believe we'll get there.Thank you for your support.If you have further questions or issues, pl ... Jrm57 Cron error emailClosed Pre-purchase questions for Amelia   Updated June 12, 2019 at 2:48pm   2 Most recent comment from Isidora Markovic:Hi Jrm57,Thank you for your purchase.Sorry for inconvenience,There was some issue with Follow ups notification in some cases and now that is fixed. From some reasons Follow up for this customer was ... Simon Horner Email MarketingClosed Pre-purchase questions for Amelia   Updated June 12, 2019 at 2:43pm   2 Most recent comment from [deleted]:Hi Simon Horner,Thank you for your inquiry.At the moment the only way to achieve this automatically (without plugin customization) is to use java script call back method that will execute after the su ... Alex Toh TEK How to display a data directly onto a table columnClosed   wpDataTables   Updated June 12, 2019 at 2:28pm   4 Most recent comment from Aleksandar Vuković:Ah, I see bidtocart.The thing is that you can't actually do this easily.You would have to create an SQL query based table, and pull the info from the database.User roles are stored in wp_option ... Dion Gingerich Area above bookingClosed   Amelia   Updated June 12, 2019 at 1:37pm   8 Most recent comment from Miloš Jovanović:HI Dion,You are welcome.Best regards. Navaos How we translate the text ,textfield values in other languageClosed   Amelia   Updated June 12, 2019 at 12:55pm   2 Most recent comment from Isidora Markovic:Hi Navaos,Thank you for your purchase. Hi Kelly, Thank you for your purchase. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translat ... Rob Services with employeesClosed Pre-purchase questions for Amelia   Updated June 12, 2019 at 12:43pm   2 Most recent comment from [deleted]:Hi Rob,Thank you for your interest in our plugin.In our plugin it is necessary to create at least one employee and to connect it with services so the plugin can function properly. If you have several ...