We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ryan Jensen Maps API Key not workingClosed   Amelia   Updated September 5, 2019 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello Ryan.There's one more API that needs to be enabled: Places API. We haven't had this many issues with Google Maps until they decided to make API calls mandatory. Sorry about that.Now t ... Sally Fry Scruggs Redirect URIClosed   Amelia   Updated September 5, 2019 at 11:15am   3 Most recent comment from Miloš Jovanović:Hi Sally,Thank you for your purchase.Glad to hear that you found a solution.If you have any more questions feel free to open a new ticket, we will gladly help.Best regards. Laurent Amelia for restaurant sitesClosed Pre-purchase questions for Amelia   Updated September 5, 2019 at 10:39am   2 Most recent comment from [deleted]:Hello Laurent,  Thank you for your interest in Amelia! It should be possible (it depends on how your use case is specific), but you should know that we don't have the option to show table positi ... Ryan Jensen Email Placeholders for number of attendeesClosed   Amelia   Updated September 5, 2019 at 10:02am   2 Most recent comment from Miloš Jovanović:Hi Ryan,Thank you for your purchase.At the moment this is not possible, but we have in plan to add more placeholders for the next updates of the plugin.Events are relatively new feature and more impr ... Jose Luis Orue Filtering chartsClosed   Powerful Filters for wpDataTables   Updated September 5, 2019 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello Jose.This is the default behavior of charts when you enable "Follow table filtering".It is explained in our documentation:Also this is useful if the table is quite large, and has the ‘server- ... R. Markes connecting Amelia to GoogleClosed   Amelia   Updated September 5, 2019 at 9:57am   2 Most recent comment from Miloš Jovanović:Hi Reginald,Thank you for your purchase.Can you please tell me which version of our plugin do you use?Is it 2.1.1 ?Best regards. Juan Rodriguez Villanueva Pregunta de uso WPClosed Pre-purchase questions for wpDataTables   Updated September 5, 2019 at 9:16am   2 Most recent comment from [deleted]:Hello Juan, Thanks for your interest in Amelia!Please use English when creating tickets, since it is the only official support language. We avoid using Google Translate since a lot of things can be ... Kadeem WidgetClosed Pre-purchase questions for Amelia   Updated September 5, 2019 at 8:45am   2 Most recent comment from [deleted]:Hello Kadeem,  Thanks for your interest in Amelia!  Unfortunately we don't have 'widget type' feature built in Amelia, but people usually use some page builders like Elementor o ... Bartlomiej Scibior SMS service prices in PolandClosed Pre-purchase questions for Amelia   Updated September 5, 2019 at 8:43am   2 Most recent comment from [deleted]:Hello Bartlomiej Scibior,I see that you have opened two tickets with the same question, so I will close this one since I have already answered to the other one If you have any further questions feel ... Marissa Details ReportClosed   wpDataTables   Updated September 5, 2019 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello Marissa.Thank you for your purchase.To generate reports, though, you would need to purchase our Report Builder add-on. When you do this, you can create a template for the table which is used to ... Jose Luis Orue Include images in excel reportsClosed   Report Builder for wpDataTables   Updated September 5, 2019 at 8:24am   2 Most recent comment from Aleksandar Vuković:Hi again JoseSorry, but there have been no changes in the add-on since it's latest release (version 1.1.6 from 15.04.2019).Our developers are currently extremely busy with priority tasks for ou ... universalgc Multi-Line Charts not sorting/filtering correctlyClosed   wpDataTables   Updated September 5, 2019 at 8:06am   6 Most recent comment from Aleksandar Vuković:You're welcome, universalgc.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Ted NotificationsClosed   Amelia   Updated September 4, 2019 at 2:10pm   6 Most recent comment from Aleksandar Vuković:Hi again Ted.Let me see if I understood you correctly:An employee works on every Sunday - one time slot in the morning and one in the afternoon.You should just try without the days off.So, if your e ... Kadeem SMS PaymentsClosed Pre-purchase questions for Amelia   Updated September 4, 2019 at 1:29pm   2 Most recent comment from [deleted]:Hello Kadeem,  Thank you for your interest in Amelia!  Unfortunately yes, at the moment PayPal is the only way over which you can buy credits for SMS. If you have any further questions, please fee ... tnconnect Row GroupingClosed   wpDataTables   Updated September 4, 2019 at 1:16pm   4 Most recent comment from Aleksandar Vuković:Hi again tnconnectYeah, I agree, but the issue with it is that server side tables can have millions of rows. So the plugin would have to go through all those rows, and look for the values that would ...