As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

Jesi Cason Google Calendar and Email FormattingClosed   Amelia   Updated September 25, 2019 at 8:45am   8 Most recent comment from Miloš Jovanović:HI Jesi,No problem.Hope that everything will work fine now.Best regards. Sina Bulk Action In Front-endClosed Pre-purchase questions for wpDataTables   Updated September 25, 2019 at 6:31am   4 Most recent comment from Aleksandar Vuković:Hello again Sina.Yeah, I certainly hope so. You're not the first to ask for an Excel update option, so it is on our "to-do" list. Implementing it, however, is up to our developers, and I cannot ... Susanna Townsend Times for different servicesClosed   Amelia   Updated September 25, 2019 at 6:26am   9 Most recent comment from Aleksandar Vuković:Hi again Susanna.You're welcome.Like I mentioned in the previous ticket: location is not linked to a service, but to an employee assigned to a service.If you had only one location, the booking ... Jay The site is experiencing technical difficulties. Please check your site admin email inbox for instructionsClosed   Amelia   Updated September 24, 2019 at 4:25pm   17 Most recent comment from Miloš Jovanović:Hi Jay,OK looking at the error log it looks like some foreign keys are missing.Can you please provide me access to your database ( phpmyadmin ) so i can take a look at those relations between tables. ... KevinBJ Multiple treatmentsClosed   Amelia   Updated September 24, 2019 at 3:16pm   2 Most recent comment from Miloš Jovanović:Hi KevinBJ,Thank you for your purchase.Sorry to disappoint you but this option is not available at the moment.Bulk booking is in plan to be added for the future updates of the plugin.Best regards. Alex Georgianna Conditional FilterClosed   wpDataTables   Updated September 24, 2019 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello Alex.Thank you for your purchase.Cascade filtering is offered through our paid add-on Powerful Filters.With this add-on you'll also have an option to hide the table before filtering is app ... Susanna Townsend Change location on serviceClosed   Amelia   Updated September 24, 2019 at 1:40pm   2 Most recent comment from Aleksandar Vuković:Hello Susanna.The location is not linked to a service, but to an employee assigned to a service.Each employee needs to have a default location, but you can assign other locations in their Working Hour ... Adam Harris Stripe/Paypal DepositClosed Pre-purchase questions for Amelia   Updated September 24, 2019 at 12:26pm   2 Most recent comment from [deleted]:Hi Adam,Thank you for your interest in our plugin.We have both PayPal and Stripe payment methods, but we don't have deposit payments at the moment. The only option is to set services price to be ... Gregory Patier Notifications problem since amelia updateClosed   Amelia   Updated September 24, 2019 at 12:16pm   37 Most recent comment from Aleksandar Vuković:You're welcome guys.If there's anything else we can do, please feel free to let us know. Also I have to thank you both for pointing this out to us. It probably would've went under our ... Curtis Cannot get rid of the locationClosed   Amelia   Updated September 24, 2019 at 11:38am   5 Most recent comment from [deleted]:You are welcome! Glad I could helpIf you have any other questions or concerns feel free to open a new ticket and we will gladly help, Matthew Johnson How To Handle Multiple Locations?Closed   Amelia   Updated September 24, 2019 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello Matthew.Each employee has a default location which can be changed in Working Hours of the Employee, but only per time periods. So, you are right when you say you can't assign an employee to ... Ronald Clauss Duplicating eventsClosed   Amelia   Updated September 24, 2019 at 11:14am   2 Most recent comment from Miloš Jovanović:Hi Ronald,Thank you for your purchase.Sorry to disappoint you but unfortunately duplicating Events is not possible at the moment.We do have in plan to add this option for the future updates of the pl ... Fatih Karlıdağ ServicesClosed   Amelia   Updated September 24, 2019 at 10:55am   6 Most recent comment from Miloš Jovanović:Hi Fatih,Yes, for now you can make a workaround with the special days until we implement this feature.Best regards. Kleber AgendamentoClosed   Amelia   Updated September 24, 2019 at 9:26am   2 Most recent comment from Miloš Jovanović:HI Kleber,Thank you for your purchase.Can we please speak in English so we can understand each other better.As I can see you require special days.You can check this  link  for more information on h ... Christof Fixed/sticky headersClosed   wpDataTables   Updated September 24, 2019 at 8:32am   2 Most recent comment from Aleksandar Vuković:Hello Christof.Thank you for your purchase.As you already know, unfortunately something like this is not possible with the plugin's built-in features.We do have it planned, but our development t ...