We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

sodanotpop White LabelingClosed   Amelia   Updated September 6, 2019 at 3:58pm   2 Most recent comment from Aleksandar Vuković:Hello sodanotpop.Thank you for your purchase.Currently we are not planing to add white label option.Unfortunately, when you do change the logos, it will be overwritten when an update occurs. Perhaps t ... Von Tyrone C. Kierulf Separate DB connection - Error SavingClosed   wpDataTables   Updated September 6, 2019 at 3:41pm   5 Most recent comment from Aleksandar Vuković:Hi again Von Tyrone C. Kierulf.Understood. Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, ... Holly Neumann Google calendarClosed   Amelia   Updated September 6, 2019 at 2:37pm   4 Most recent comment from [deleted]:Hello Holly Neumann,Thank you for the purchase! I just started to write you and saw that you already helped yourself I'm glad the problem is solved! If you have any further questions, please do n ... Finn LanguagesClosed Pre-purchase questions for Amelia   Updated September 6, 2019 at 12:08pm   2 Most recent comment from [deleted]:Hello Finn,Thanks for reaching out! We are glad that you are interested in Amelia!Amelia plugin is already translated to several languages. And German is one of them.For some other languages Amelia ... Marlene This version is available with purchase of full versionClosed   wpDataTables   Updated September 6, 2019 at 11:35am   2 Most recent comment from [deleted]:Hello Marlene, Thank you for your purchase. Note that if you used the Lite version before, you cannot update to the full plugin just by adding the purchase code. The installation files are different ... Mike Perez Time SlotsClosed   Amelia   Updated September 6, 2019 at 10:46am   10 Most recent comment from Miloš Jovanović:Hi Mike,Ok I followed your instructions below.-Mike Perez as the customer - use Mike Perez (Manual Override) as the employee  - select Onsite as service- start time 12:00- added 3 extras - returned ... Temper updateClosed   Amelia   Updated September 6, 2019 at 9:46am   2 Most recent comment from Miloš Jovanović:Hi Temper,Thank you for your purchase.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as w ... Yannis TRIANTAPHYLIDES To simplify appointmentsClosed   Amelia   Updated September 6, 2019 at 9:42am   2 Most recent comment from Miloš Jovanović:HI Yannis,Thank you for your purchase and suggestion.I will forward this to my team and also I can say that this is something that we will work on for future updates.Best regards. Luke Chambers ameliaClosed   Amelia   Updated September 6, 2019 at 9:21am   2 Most recent comment from Aleksandar Vuković:Hi again Luke.I see this is another duplicate of the ticket. Please do not open more than one ticket with the same issue. I'll close this one as wellBest regards. Víctor Constantino i can't buyClosed Pre-purchase questions for Amelia   Updated September 6, 2019 at 9:16am   2 Most recent comment from [deleted]:Hello Victor,  Thanks for reaching out. We are glad you are interested in Amelia! The Basic plan of Amelia plugin is still available, of course. Could you please tell us did you try to purchase ... Jesi Cason Services frontend layoutClosed   Amelia   Updated September 5, 2019 at 3:21pm   4 Most recent comment from Miloš Jovanović:Hi Jesi,Unfortunately those files are not available in the public version of the plugin, and unfortunately I can not send you a source code because of our company policy.Best regards. Willem Lookup TableClosed   wpDataTables   Updated September 5, 2019 at 12:29pm   2 Most recent comment from Aleksandar Vuković:Hello Willem.Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can take a look at the Forei ... Diago Arcos Reviews??Closed Pre-purchase questions for Amelia   Updated September 5, 2019 at 12:12pm   5 Most recent comment from [deleted]:I Neha,We have noted your vote, also you can vote for the features here: https://wpamelia.cnflx.io/boards/feature-requests Stephono Griffin Student AccountClosed Pre-purchase questions for wpDataTables   Updated September 5, 2019 at 11:49am   2 Most recent comment from Aleksandar Vuković:Hello StephonoThank you for your interest in our plugin.We have a 15-day money back guarantee - so if you don't like our product after purchase, you can obtain a full refund within those 15 days, ... Joshua Creating TablesClosed   wpDataTables   Updated September 5, 2019 at 11:42am   6 Most recent comment from Aleksandar Vuković:Hey Joshua.That's strange.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient wa ...